Hollywood Kia - Service Center

Routine service and cardamom wash Always curteous friendly service! Comfortable waiting area. Joshua Fifi is wonderful at customer service. Randy Rosario is also fantastic! Very please Always curteous friendly service! Comfortable waiting area. Joshua Fifi is wonderful at customer service. Randy Rosario is also fantastic! Very pleased with my experience with Hollywood Kia. More

The worst I really do not like coming here. I would almost rather go somewhere else and pay than to come and get my “free” oil changes. This time I was called a I really do not like coming here. I would almost rather go somewhere else and pay than to come and get my “free” oil changes. This time I was called an hour after I dropped my car to ask if I had my keys because they had lost them and had been searching for 30 minutes. That also means my service took even longer. More

My worst experience at a dealership! My biggest issue with my service here at Hollywood Kia is that I was lied to so many times about when my car would be available for pick up. My car wa My biggest issue with my service here at Hollywood Kia is that I was lied to so many times about when my car would be available for pick up. My car was in the Service Center for a whole month for sunroof repairs and I was lied to by Randy on the dates the repairs would be completed. Due to this, I wasn't able to make appropriate arrangements for transportation. The back and forth between pickup days, forwarded phone calls, wasted time and money for not having my only means of transportation taken for so long without being able to properly prepare another means of transportation due to being lied to by Service employees. I do not feel that I have been accommodated enough for my trouble with this dealership and honestly, I have not been offered any remedy at all. It upset me because I love my car, it took me four months total of searching for a car that really benefits me and fits my lifestyle and now I have to second guest that because of the horrible service that I have received during this month. No one has reached out to me without me having to call the dealership first and inquire about my vehicle during its entire time at Hollywood Kia for repair services. No one there has yet to take responsibility or explain to me why my repairs where not completed in the promised time. I am most upset with the amount of times that I was told, “Your car will be ready tomorrow,” and then I get treated as a blacklisted customer when I have not disrespected anyone nor caused any scenes during my visits. I have detailed record of each time I was told that my car would be available. I even reached out to the manager and was further ignored. More

Unorganized My vehicle had a recall back in November 2017. I was issued a rental car through enterprise. I had the rental car for approximately two weeks. There w My vehicle had a recall back in November 2017. I was issued a rental car through enterprise. I had the rental car for approximately two weeks. There were no issues with the rental car or getting my vehicle back. Up to this point the experience was great. It wasn’t until March 2018 that I charged on my credit by enterprise. After calling Kia and enterprise several times it was determined that Kia did not cover my rental therefore enterprise charged my credit card without my knowledge. I spoke to representatives at Kia’s Seevice department who guaranteed I would be refunded. This was over a month ago. I am still waiting for my reimbursement. Very frustrating experience. More

trying to grossly oversell me something Said what I wanted couldn't be done. But did it anyway for 240.00 RIP off. All I wanted was the latch released. Tried to up sell me something I was Said what I wanted couldn't be done. But did it anyway for 240.00 RIP off. All I wanted was the latch released. Tried to up sell me something I was quoted hundreds of dollars less, 3 months ago. Overcharged for what little they did. Last time I was more than satisfied with the work, now I'm a list customer to them. More

My experience was perfect! Thanks to Randy Rosario, my experience with Kia was better than expected. Every question was answered and all my issues were resolved without hesitati Thanks to Randy Rosario, my experience with Kia was better than expected. Every question was answered and all my issues were resolved without hesitation. I am very impressed with the overall service. More

Josh and Service Team were courteous & efficient Josh and service team were professional, courteous and efficient. I actually am not afraid to bring my other 2 Kids in of servicing.Thank you. Josh and service team were professional, courteous and efficient. I actually am not afraid to bring my other 2 Kids in of servicing.Thank you. More

Simply put Randy was amazing From when I made the first phone call until I got my car back your people did an amazing job especially Randy was very professional and I'm grateful o From when I made the first phone call until I got my car back your people did an amazing job especially Randy was very professional and I'm grateful or as simply put Randy was amazing More

Good service Very friendly and professional. Was greeted by the service receptionist with professionalism. I dropped my car off and it was ready within the time sp Very friendly and professional. Was greeted by the service receptionist with professionalism. I dropped my car off and it was ready within the time specified. More

Regular service visit Kevin always provides service above and beyond expectations. The staff in general are always welcoming and they keep the wait to a minimum and offer w Kevin always provides service above and beyond expectations. The staff in general are always welcoming and they keep the wait to a minimum and offer welcoming waiting area More