Hollywood Kia - Service Center

This dealer is ridiculous. I brought my car in for a scheduled oil change for 8:15 am and I didn’t get my car back till after 5. I called to see what was going on and nothing. I brought my car in for a scheduled oil change for 8:15 am and I didn’t get my car back till after 5. I called to see what was going on and nothing. I had to call a different department to get someone to check if my car was even started. No one called me to say ok Ms. Lewis this is what’s going on NOTHING!!! Then when I get there to pick up my car where they told me my car was it was not there. I’m walking stopping the lot to find my car I can’t find it. I walk back in the building and told the girl that my car was not where she said it would be she is asking me if I’m sure SMH. One of the mechanics had to find it. It was behind the building. NEVER AGAIN!! More

Terrible service experience will no longer use kia Hollywood for service. We were not given good communication, phones not answered, and rude service given Hollywood for service. We were not given good communication, phones not answered, and rude service given More

I had an appointment for 1000 am for oil change two hours go by and i see my car still under service drive in! I ask what is going on why my car was not taken back after two hours they say we are back up sp go by and i see my car still under service drive in! I ask what is going on why my car was not taken back after two hours they say we are back up spoke to manager he did nothing by the time i left was 3 hours for a oil change. The people are very rude and unprofessional! I will not buy anther Kia because of the service department is horrible!!! More

The worst dealership, do not waste your time here. The service staff is all ver unprofessional and rude. Stated they attempted to reach out to me during the service but was unable to provide proof whe The service staff is all ver unprofessional and rude. Stated they attempted to reach out to me during the service but was unable to provide proof when I mentioned I did not hear from them. I had to call to get an update on the status of my car. I have asked to speak to management multiple times with no response ever. I will not be returning. More

I don’t understand why the service center would order a part for a recall after I’ve dropped my car off and then had to come back for a second appointment to get it fixed and the service center would give part for a recall after I’ve dropped my car off and then had to come back for a second appointment to get it fixed and the service center would give it away or use it on another vehicle and still not be able to fix my vehicle. Additionally, the service center ordered the wrong part for another fix. My vehicle was pending and now I have to wait even longer to get it fixed. The frontline service workers and managers, namely John and Artie are extremely professional and kind but there is something lacking in the back staff that needs addressing. More

What else can I say about this service department besides great things, they got me in and out. My advisor Stephen was very thorough and quick. Will return and recommend to my family and friends. besides great things, they got me in and out. My advisor Stephen was very thorough and quick. Will return and recommend to my family and friends. More

Service department is not organized. Waited almost 2 hours to get checked in for my service appointment. Waited almost 2 hours to get checked in for my service appointment. More

Good service! Only one recommendation, when you tell the customer that it will take longer then expected for the service to be performed, be prepared to have a l Only one recommendation, when you tell the customer that it will take longer then expected for the service to be performed, be prepared to have a loaner or rental car available for new car owners under full warranty, which are the highest paying customers. More

The staff in the service department are very nice and helpful they always willing to answer any questions to help you know the situation with your vehicle helpful they always willing to answer any questions to help you know the situation with your vehicle More

I had an appointment for routine maintenance of my car at 11:30 am and left the dealership at 2 pm. I appreciated the fact that I was given a link to see the status of my car however I still find it difficul 11:30 am and left the dealership at 2 pm. I appreciated the fact that I was given a link to see the status of my car however I still find it difficult to reconcile the amount of time I spent at the dealership with what was actually done. Even with an appointment, there were people who arrived after me and left before me which was also disappointing. More