Hollywood Kia - Service Center

Kia’s great service Had great service with Hollywood Kia and the service rep Candy was very helpful and kind. Would highly recommend this place to anyone that needs ser Had great service with Hollywood Kia and the service rep Candy was very helpful and kind. Would highly recommend this place to anyone that needs service. More

Amazing service Randy was a wonderful service man. He was informative and very attentive to me as a customer. I received outstanding service and will be coming back t Randy was a wonderful service man. He was informative and very attentive to me as a customer. I received outstanding service and will be coming back to Kia of Hollywood again. More

Good Service Josh Fifi was very nice and attentive he has helped me before and truly knows how to provide exceptional customer service. I like how Hollywood Kia is Josh Fifi was very nice and attentive he has helped me before and truly knows how to provide exceptional customer service. I like how Hollywood Kia is up front about pricing and how the eta to get the job done. More

Excellent service The service was phenomenal I love the guys everyone was very helpful my AC issue is still not fixed however I’m gonna have to call Kevin and see how t The service was phenomenal I love the guys everyone was very helpful my AC issue is still not fixed however I’m gonna have to call Kevin and see how to fix this More

First Service on my car, Very pleased Great experience with my Service advisor, Tevan. He explained throughly what was done to the car. Very smooth experience with no hassle. Since the Wor Great experience with my Service advisor, Tevan. He explained throughly what was done to the car. Very smooth experience with no hassle. Since the Work done to my car was going to take a few hours. Tevan called Uber (complementary) to take me home. More

Excellent location for car service I loved the polite clerks, the hot cocoa with milk machine!! The massage chairs, and most of all, the incredible cafe with the most exquisite strawber I loved the polite clerks, the hot cocoa with milk machine!! The massage chairs, and most of all, the incredible cafe with the most exquisite strawberry tea with Chia seeds, and turkey, cheese, avocado arugula, and much more wrap. It was a delight to wait, I was stil eating when they were done with my car, and Kevin came and got me at the cafe. More

Pleasant, staff very knowledgeable and helpful. Hollywood KIA is staffed with responsive workers, who keep you informed during the process of my vehicle being repaired. My engine on my KIA Optima wa Hollywood KIA is staffed with responsive workers, who keep you informed during the process of my vehicle being repaired. My engine on my KIA Optima was replaced and it runs well and I was provided a replacement vehicle for the duration of the repair. More

Everything ok Randy Serrano, the best! Please, send me discount coupons for service! Without them, the prices are to high to maintenance my old Kia. ThNk you! Randy Serrano, the best! Please, send me discount coupons for service! Without them, the prices are to high to maintenance my old Kia. ThNk you! More

Absolutely horrible experience this time Normally I would not give low ratings, but this time around I felt it was necessary due to the sheer lack of attention I received during this visit. W Normally I would not give low ratings, but this time around I felt it was necessary due to the sheer lack of attention I received during this visit. While I understand the service reps get busy, this was simply inexcusable. I had an appointment for 12:30pm on July 17th for a complimentary service, and I arrived at 11:34am. I signed in and the receptionist said my service rep will be with me shortly. So I waited....and waited....and waited...until about 2pm when I finally got up to ask what was the problem. The receptionist asked for my name and said that my name was not on the sign in sheet. Then she reluctantly opened her office drawer and there was another sign in sheet and my name had clearly been overlooked. She asked if my name was there, and right away I pointed to my name which had not been crossed out. Immediately she calls for my service rep Josh Fifi, and said to him "do you realize you had a 12:30pm appointment?" To which he replied "I asked you if I had an appointment scheduled and you said no." He asks me which is my car and I pointed it out to him. He told me to wait a bit and my car will be ready. I waited another hour and by this time I am very upset and disappointed with the lack of service and attention I have received. During this hour, Josh only came up to me one time to say that my car was being washed. Only at the very end at about 3:10pm he lets me know that my car was ready and that he was sorry for the inconvenience. This to me is unacceptable and I felt extremely discarded during this process. Had he come to me once or twice letting me know what was going on and he would have said i'm sorry earlier, I would have easily understood it. The fact that it took me to go up to the reception desk to ask what was the delay was already a problem in itself. I did not feel welcomed at all, and in fact I felt like an inconvenience during the whole wait. There should be a better sign in process implemented, something electronic and perhaps a monitor to let you know of status updates. I wasted half of my day off yesterday with this situation. Very very disappointed, and this was my last complimentary service. I very well may go elsewhere to get my service done. More

Superbe Always a pleasure having my car serviced. Staff is friendly and car comes out cleaner than it went in. Major plus!!!! Staff is accommodating and ev Always a pleasure having my car serviced. Staff is friendly and car comes out cleaner than it went in. Major plus!!!! Staff is accommodating and even calls you when car is ready. More