Hollywood Kia - Service Center

A horrible experience, waiting 5 hrs , no resolution to the vibration problem. After service , Tevar , my tech , could not furnish a straight answer, dissembling about the tires , condescending and striden the vibration problem. After service , Tevar , my tech , could not furnish a straight answer, dissembling about the tires , condescending and strident in his communication. I finally left after an agonizing day. More

The amenities are excellent, deluxe coffee and a message chair while waiting. My issues with this location however, are based on how my vehicle was serviced, a lack of honest communication and the cost invo chair while waiting. My issues with this location however, are based on how my vehicle was serviced, a lack of honest communication and the cost involved in resolution to my problem. I chose Hollywood Kia following consumer reviews, needless to say I am left very disappointed by how I was treated as a customer. To begin, I contacted the Hollywood dealership informing them of my car being towed to their location, due to it not starting. I asked if they could please add it to the appointment I had made earlier, for examination of the recalls in place on my 2015 Kia Soul. Feeling my vehicle was in good hands, I left town to join family for Thanksgiving. I like staying informed, so each day called for updates on my car, to be told that there would be an answer to my vehicle by the end of the next day. I never received the promised calls, instead I had to continue to reach out to the Hollywood dealership. After 7 days of frustration I returned home to a still broken car. My bill to this frustration was the $149 diagnostic fee, which I gladly paid after looking over the receipt of the work which I thought had been done. My car was running when brought to me, and I left a happy person that my issues had been resolved. After driving a distance, I decided to grab a bite to eat, that is when I realized the car would still not start. I immediately contacted the Hollywood dealership informing them that my vehicle problem was still there and was told that I needed to have a tow truck bring it to them. I was quite upset at this point and they agreed to help me get the vehicle back to their shop, I would be receiving a call back with the details. After waiting for some time, I called the Kia dealership back, to be spoken to in a rude manner and be put on hold again. In my desperation I kept trying to start the car and with a nearly drained battery, I was finally able to get it started. When I informed the Dealership they offered me an Uber back to my home, if I was to bring my car their direction. When I arrived at the Hollywood Dealership the second time, I was told by my surprise, that I would need to pay an additional $149.00 to have my vehicle looked at again. How can this be happening, when the same service had just been paid for? This was a complete injustice and not being able to cover the cost of another diagnosis, I would have to leave with my car still in its broken state. My vehicle needed jumping in order to leave the dealership and that is when the Kia Chief Mechanic told me it was my starter that needed replacing. Now how did he know this without an additional diagnosis? I asked him if he would replace the starter and he said no, he felt I needed to take my business elsewhere. I was determined to write this review, in the hope that it will save another person from the frustrations I had to experience. More