Hollywood Kia - Service Center

I brought my vehicle into the dealership for a warranty repair . The dealership decided to keep my vehicle for 5 weeks, and then proceeded to give me my car back in worse condition than I had dropped it of repair . The dealership decided to keep my vehicle for 5 weeks, and then proceeded to give me my car back in worse condition than I had dropped it off . My car was screaming at me when I picked it up to tell me it had no oil. My tires were bald , even though I had changed them a few months prior . My back door broke , my breaks needed replacing , my tint was messed up beyond repair, my air conditioner didn’t seem to work anymore, and several other issues. The customer service and employees that helped me were some of the worst human beings I have ever come across . They screened my calls when calling to follow up on the progress of my vehicle. They were rude , and short , and ultimately unhelpful . And finally they are reporting falsely the maintenance on my vehicle on CARFAX to depreciate my vehicle even more. If I could give 0 stars I would . And I would HIGHLY suggest anyone who has a brain cell avoid this business like the plague it is on our community . I will make sure anyone I know , will never be doing business with them . More

Bad customer service. For days I could not get a status on my car. Noone would return my calls. For days I could not get a status on my car. Noone would return my calls. More

Fast service. Wanted to sell me tiers but I don’t want to since in 3 months I’m returning my lease. Wanted to sell me tiers but I don’t want to since in 3 months I’m returning my lease. More

Friendly Pesonnel. Helpfull and listen to my needs. I think they too too long to service the vehicle, but they did a good job and even repaired a recalled part. I'll Helpfull and listen to my needs. I think they too too long to service the vehicle, but they did a good job and even repaired a recalled part. I'll keep doing business with them. More

Good service,the sales rep was exelerating the place was aldo very clean and modern aldo very clean and modern More

It’s always a pleasure going to the dealership. The service there is awesome. The staffs there make you feel welcome. Whenever I go there am sooo comfortable i always fell asleep there.😂😂😂😂😂 The service there is awesome. The staffs there make you feel welcome. Whenever I go there am sooo comfortable i always fell asleep there.😂😂😂😂😂 More

Short i initial wait upon arriving, they addressed my issue; however, i found it difficult to get into direct contact with my sevice representative. issue; however, i found it difficult to get into direct contact with my sevice representative. More

I would never return to this service center! Horrible customer service and wait times are astronomical. all 3 times it’s been horrible with each time worse than the last. They held my car for 3 Horrible customer service and wait times are astronomical. all 3 times it’s been horrible with each time worse than the last. They held my car for 3 hours over without calling me, I had to show up to ask for my car. I’m canceling my maintenance plan just to ensure I never come back to Hollywood KIA. More

Never come to this service center! The absolute worst one I’ve ever been to. The absolute worst one I’ve ever been to. More

Takes too long for an oil change. Two hours is a long time. The room is not big enough to accommodate all the people waiting! Two hours is a long time. The room is not big enough to accommodate all the people waiting! More