Hollywood Kia - Service Center

I arrived late to my appointment because I made it when traveling abroad. (My fault). After arriving, I talk to the receptionist (Brainy or something similar) and I explained the situation. She asked me traveling abroad. (My fault). After arriving, I talk to the receptionist (Brainy or something similar) and I explained the situation. She asked me to sit and that someone would call me. After 2 hours I approached one of the Service Technicians and could not believe I had waited for 2 hours. If I had not approached the technician, nobody would talk to me. After that, the technician took responsibility for my car and was finally serviced in a reasonable time. More

Worst customer service experience I've had in over a decade. Chris Watson was the representative, and the service was unacceptable. They kept our car for weeks after initially saying it would take just decade. Chris Watson was the representative, and the service was unacceptable. They kept our car for weeks after initially saying it would take just a few days. To make matters worse, they didn't even fix the issue—the car still has the same problem. On top of that, dealing with them for a rental car was a complete nightmare. Avoid this place at all costs if you can. More

Friendly knowledgeable service , making sure all of your needs are met with each visit no matter how small . needs are met with each visit no matter how small . More

This was by far the worst customer service I’ve experienced in over a decade. Chris Watson (worst rep) and Tevin Carter (gave negative attitude) were the staff members I dealt with, and the service experienced in over a decade. Chris Watson (worst rep) and Tevin Carter (gave negative attitude) were the staff members I dealt with, and the service was beyond disappointing. Their day manager, Yitzhake Ramirez was also unhelpful. Never spoke to Alex Robles. They promised the car would be ready in a few days but ended up keeping it for weeks. Even after all that time, the issue wasn’t fixed: the car still has the same problem. The process of arranging a rental car was a mess from Kia rep side and extremely poorly handled. I would strongly recommend avoiding this place. More

Great service l recomended very professional good customer service is nothing else for me to day customer service is nothing else for me to day More

Very courteous staff. The inspection is shown to you before work is done and you are given advice on how to proceed. The inspection is shown to you before work is done and you are given advice on how to proceed. More

Very friendly and listen to everything that I needed done and they were more than fast but the time I got home, they called me to come pick my my SUV back up no problems at all great experience done and they were more than fast but the time I got home, they called me to come pick my my SUV back up no problems at all great experience More

When we needed a part for the car and we were told the whole item would need to be replaced but in the end the did the right thing and ordered the parts whole item would need to be replaced but in the end the did the right thing and ordered the parts More

Poor service, waited more than an hour to be checked in with an appointment. I had to ask why I was not seen after realizing that I had been forgotten. When I called to make the service appointment the rep with an appointment. I had to ask why I was not seen after realizing that I had been forgotten. When I called to make the service appointment the rep on the phone never asked for my phone number to send the appointment confirmation. Today, I received a threatening letter in the mail stating that I am pass due my first service for the new car. I am very upset about this. It seems that the record of the service was not communicated or logged in your system. This is my 3rd KIA and I am disappointed with this unprofessional level of service. What happened to Hollywood KIA.? More

The person very helpful and understand and answer all of my question. I really appreciate my question. I really appreciate More