Hollywood Kia - Service Center

This was my first vehicle service experience and was horrible. Waited 30 minutes to be spoke to with an appoitment. Then was told the service would take an hour and a half to two hours and when I went t horrible. Waited 30 minutes to be spoke to with an appoitment. Then was told the service would take an hour and a half to two hours and when I went to ask for an update the employee did not check only stating he needed to wait for the paperwork. I had to walk around the facility to later find my vehicle untouched after waited 2 hours. An Uber service was then requested and I was advised I would be notified when the vehicle was ready. I had to be the one to call back at 1:30pm for an update to then be told the vehicle was ready. After returning back to Kia and picking up my vehicle , I checked my tire balance and it appeared that the tire pressure was never checked. All tires had low tire pressure in the low 30’s and a photograph was taken. I stopped at Goodyear Tires and the tire pressure was checked. It appeared that after Kia rotated my tires they never reset the tire sensor reader and my front tire reading is not inverted reading the wrong tires. I contacted Kia to speak to the service manager at 3pm and was told Jeff the service manager was not available and would call me back. It was been 7 days now and I have yet to receive a call back and my tire sensors are still inverted incorrectly. As a first time Kia owner this has been a very disappointing experience and I’m not looking forward to my next service appointment at Hollywood Kia. I would expect much better communication from the service department with the clients. More

Had a horrible experience 3-hour oil change. 2 days to diagnose a problem with the car. Unacceptable. 2 days to diagnose a problem with the car. Unacceptable. More

I’m happy with the service i received from you guys when ever, I am there, ever, I am there, More

I go there because of the service it’s number one! I never had service like that in any other dealership and I’ve had many dealerships. I love my Kia soul! I never had service like that in any other dealership and I’ve had many dealerships. I love my Kia soul! More

I went in for service for my car and it only took an hour of waiting time. Was very pleased with attention and service. of waiting time. Was very pleased with attention and service. More

They are actually a lot quicker than you think! It’s refreshing! And polite as well! It’s refreshing! And polite as well! More

Para servicio tienen que mejorar se tardan 4 hora que deberían de aser son muy lentos deberían de aser son muy lentos More

Service was pretty good. It wasn’t precisely the fastest, but I think they were busy. I think the tracking link they sent should be better though. Other than that, it was all It wasn’t precisely the fastest, but I think they were busy. I think the tracking link they sent should be better though. Other than that, it was all good and standard More

Too expensive, on what they recommend and much of what they recommend isn't necessary. they recommend isn't necessary. More

I wasn’t happy how they talked to me about what my car need to be done while it is in for service. need to be done while it is in for service. More