Hollywood Kia - Service Center

My Telluride one week old and never been in the service dept. Got an email from Luis Santos about repair order 27629. Called a couple of time, could not get thru him and was told he'll call me back. Never dept. Got an email from Luis Santos about repair order 27629. Called a couple of time, could not get thru him and was told he'll call me back. Never did. I wonder what was this all about. More

It took three hours to get an oil change. That is ridiculous. We were told 1.5 hours. That is ridiculous. We were told 1.5 hours. More

Been with Hollywood Kia for 10 years. Treats you like family and staff is amazing. Treats you like family and staff is amazing. More

Everyone was amazing! The wait time was good. Junior Medor was very pleasant and kind. The young man with dreads, who helped to turn my car around later returned my car af The wait time was good. Junior Medor was very pleasant and kind. The young man with dreads, who helped to turn my car around later returned my car after it was serviced, was so warm and personable. I also loved that video of the service detail, informative. Great team! More

ALL the staff was amazing. Fast service and informative. I received a step by step video of what was going on with my car while I waited Fast service and informative. I received a step by step video of what was going on with my car while I waited More

Service department is horrible. Had 10am appointment, arrived at 9:30 am and a newservice advisor and manager took my vehicle in. Received photo and acknowledgement that they were s Had 10am appointment, arrived at 9:30 am and a newservice advisor and manager took my vehicle in. Received photo and acknowledgement that they were serviving my vehicle at 9:54 am. Only came in for oil change and filter replacement. Waited for vehicle and did not receive it till 1:30 pm after frequent trips to service desk, was told to go sit down and we will notify you. Discovered my car parked and completed with no notification, went to service desk and was told they could not print my ticket for payment, this whole process to get ticket took 30 minutes, saw other customers who arrived after me in and out before me. Service advisor very apologetic for this mishap, discovered he was brand new with no computer of his own to use, also discovered a new Service manager only 2 days on the job, also discovered new ownership, and now no cashiers to accept payment. Was told we would be out by 12 pm. Been here before with no problems, but this was a complete mess. More

Unfinished work, not getting response after my visit regarding window frames peeling have spoken with corporate still waiting.😩 regarding window frames peeling have spoken with corporate still waiting.😩 More

For a simple checkup we waited over 3 hours after we arrived on time for our appointment. arrived on time for our appointment. More

proffesional and efficient service. i was pleased that there was no unnecessary delays and the person was available to explain i was pleased that there was no unnecessary delays and the person was available to explain More

My representative Brandon did a wonderful job keeping me informed and explaining the work to be done. Thank you Brandon. informed and explaining the work to be done. Thank you Brandon. More