Hollywood Kia

Very poor customer service. Bought a car at dealership n 8/6/21,did a trade that was supposedly be paid of by 8/10/21 well know i have the finance company all over saying payment is overdue. Called Hollywoo 8/6/21,did a trade that was supposedly be paid of by 8/10/21 well know i have the finance company all over saying payment is overdue. Called Hollywood Kia and was given an answering machine left messages and of course no return call. Decided i would swing by what a mistake that was saw the tru colors of this dealership management team. Spoke to the finance guy who said he was a manager which i found hard to beleive a finance manager at a car dealership who doesn't have business card and according to him they will pay whatever penalties they were, oh really is it your credit that will take the hit? Okay let's try the General Manager Level to my surprise not there today and no name or business card. Then he tells me he spoke to someone in accounting but doesnt have names for that department also Wow at this point i am saying what kind of Mickey Mouse operation is this. No one knows names,no business cards xxx. At this point i was like i am not getting anywhere with these clowns. Will have to hire an attorney now to try and get this fixed. Amazing to top it off i was about to buy another car from them a telluride which i was about to put a deposit in with your salesman Clearance this week the car was due in on 9/4/21. You probably don't know who Clearance is because no one seems to jack there. Take your business elsewhere very shady folks all over you when you purchasing a vehicle but post sales customer service they suck. To the owner if hollywood Kia don't know who you have running that operation but good luck i know it doesn't matter to you. One thing i figured out is no business cards for management you must be get a ton of complaints. @ the company who respond to these reviews with your system generated messages don't waste my time.. More

El asesor de ventas con Muy buen servicio y El asesor de ventas con Muy buen servicio y personalizado buena actitud, todo muy bien, siempre atento a la información solicitada, todo quedó muy b El asesor de ventas con Muy buen servicio y personalizado buena actitud, todo muy bien, siempre atento a la información solicitada, todo quedó muy bien! More

I had the best experience at KIA Hollywood. Thank you to KIA team and especially to Mr Carlos Salazar. Friendly, professional and effective team. Thanks KIA team and especially to Mr Carlos Salazar. Friendly, professional and effective team. Thanks More

Awesome experience I love my new car thanks for making a good deal and putting a smile on my face..looking forward to referring and returning good deal and putting a smile on my face..looking forward to referring and returning More

Great experience when purchasing a used Kia. Salesman was with me during the entire process. Excellent trade in value for my Hyundai vehicle. Not high pressured regarding the purchase completion. with me during the entire process. Excellent trade in value for my Hyundai vehicle. Not high pressured regarding the purchase completion. More

The people were friendly, at the time to make a decepción it was no pressure at all. The people worked as a team in order to provide the best costumer service it was no pressure at all. The people worked as a team in order to provide the best costumer service More

Muy buena experiencia buen servicio buena atención mucha amabilidad sin duda recomendaría ami a amigos e este dealer con nuestro vendedor Héctor el mejor en todo mucha amabilidad sin duda recomendaría ami a amigos e este dealer con nuestro vendedor Héctor el mejor en todo More

Great service and very nice staff. I walked out with my car the same day without any problems. Everyone communicated very well and had great teamwork car the same day without any problems. Everyone communicated very well and had great teamwork More

I am a practitioner and I own a couple of vehicles from a different dealer (Just to mention that I have experienced different types of customer service). My last car was purchased from KIA AT HOLLYWOOD in De different dealer (Just to mention that I have experienced different types of customer service). My last car was purchased from KIA AT HOLLYWOOD in December 2020, which makes me a new customer of a new car. Unfortunately, today I can say that I am really disappointed with the service provided a "SUPERVISOR NAMED" TEVIN CARTER; worst customer service ever. Just to compare, I have 2 Toyota's Car from Toyota of North Miami and I can tell you, they really make you feel wanted and important. They will go above and beyond, will do whatever it takes to get a WAOOO of your experience, specially if you purchased a BRAND NEW CAR; MY NEW KIA soul 2021 is having an issue with one of the tires that losing pressure for the past two weeks. My wife is driving the car so you know I don't want her to feel insecure while driving; I excused myself from the clinic and I took the car to the dealer last week; that day I spoke to ALEJANDRO (Very nice guy who told me that they will look at it and will try to fix it. I agreed since I arrived around 4 pm and he assured me that if the problem persists to come back... The problem continued so I went back on Saturday morning at 11am, unfortunately, I didn't find Alejandro BUT Unluckily I found TEVIN who since I arrived displayed a negative aptitude; I thought maybe this guy had a long day or is experiencing some problems. When I arrived I explained what happened before that Alejandro told me to come back if the problem was not fixed: TEVIN told me Alejandro is not here, you can either come back when he is here or make an appointment; I asked him to talk to a supervisor in order to explain my problem. He replied He IS the supervisor and since they do not accept walk-in and that we can make an app for which there was not available for the next 5 days; My wife always sweet says ok let's make an app; so today 08/18/2021 we had to take more time off work, we dropped the car in the morning at 10:00 am and left it until 5 pm. When we went to pick up the car this afternoon, TEVIN CARTER told me HE Does not know what the problem is AND THAT HE ADVISES ME TO GO TO A TIRE STORE TO HAVE THE CAR FIXED SINCE THEY ARE SPECIALIST IN TIRES... This guy customer service skills are the worst More

Every aspect of leasing our car was an absolute pleasure. The employees were so professional and efficient. This experience was the best we’ve ever had working with a dealership. The employees were so professional and efficient. This experience was the best we’ve ever had working with a dealership. More