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Hollywood Chrysler Jeep - Service Center

Hollywood, FL

3.9
1,134 Reviews

1,134 Reviews of Hollywood Chrysler Jeep - Service Center

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December 16, 2021

They told me over the phone it would take an hour and half! Once I got there it only took them less then 20 minutes to complete my service! It was wonderful! Great job More

by katelinbennett9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

Hollywood Chrysler Jeep responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

December 16, 2021

Hollywood Chrysler Jeep is the only service department that I’ve ever taken my Chrysler 300 C to. They’ve done all the oil changes all the maintenance anything that has come up they’ve been able to take c More

by rkb77vet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Prestia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Hernandez
Dec 17, 2021 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

December 15, 2021

I had a dead battery and got a boost to take it to Hollywood Chrysler Jeep about 12:30pmThe Service guy that wrote up my work order let me know that they were very busy and that he would try to work m More

by kfeem1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Garcia
Dec 15, 2021 -

kfeem1953 responded

I had a very good experience when I took my vehicle to Hollywood Chrysler Jeep and got a new battery installed. Although they were busy Bill Garcia told me he would try to work me in and have my car ready by 2:30 PM and it was ready by 2:35 PM

Dec 15, 2021 -

Hollywood Chrysler Jeep responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

December 15, 2021

Fast oil change and the guys were very nice to deal with would definitely recommend them and car can go through More

by touinguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Ruth
Dec 15, 2021 -

Hollywood Chrysler Jeep responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

December 14, 2021

Good quick and friendly staff. When I got there they took care of me right away.. More

by wnunezhcc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
Dec 14, 2021 -

Hollywood Chrysler Jeep responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

December 13, 2021

Engine light was on fixed and came back on 2 more times but u guys had me back on road next day was happy with that hope light doesn’t return More

by EDWARDBABICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
Dec 13, 2021 -

Hollywood Chrysler Jeep responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

December 13, 2021

My service advisor Melissa was extremely helpful and very easy to work with. I also got my car sooner than expected. More

by Tammie G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Hollywood Chrysler Jeep responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

December 12, 2021

The staff is always available and everyone seemed to be working hard to take care of the customers More

by mauripeyton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever does the loaner vehicles was great too
Dec 13, 2021 -

Hollywood Chrysler Jeep responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

December 11, 2021

This dealership/service center is not the closest to my home, but after checking reviews of all the dealers within reasonable distance this one won the draw! It’s hard to get the service department on the More

by brandon.gravitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raheem Kamrudeen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pandora and Melissa @ cashier
Dec 13, 2021 -

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

December 10, 2021

I haven't received a call from your service team. I was supposed to get my car serviced a week later More

by Angelmer1962
Customer Service
Recommend Dealer
No
Employees Worked With
Raheem Kamrudeen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Angelmer1962 responded

No respect for customer's time. I took my car in to comply with a manufacturer recall. The dealer received the part a day later and was never contacted. A week later I called the service dep and left a message, it is now more than three month, the was delivered at the dealer, and i am still waiting

Dec 10, 2021 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to bring this to our attention. We will be happy to have you coordinate with our executive team on this matter. We have included your feedback to the team but in order for them to contact you successfully, please include your name, contact information, and nature of any concerns to social@hollywoodcj.com. Hope to hear back from you soon.

Dec 14, 2021 -

Angelmer1962 responded

Here is my information: Angel Luna 954 554 7530 No respect for customers' time. I took my car in to comply with a manufacturer's recall. The dealer received the part a day later and was never contacted. A week later I called the service dep and left a message, it is now more than three months, the was delivered to the dealer, and I am still waiting

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