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Hollywood Chrysler Jeep - Service Center

Hollywood, FL

3.9
1,134 Reviews

1,134 Reviews of Hollywood Chrysler Jeep - Service Center

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December 25, 2021

The best dealer ive dealt with in the past 15 years, they take care of you and work with you yo get the best deal. More

by quinceno.usmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance , Rick Ogle, Michael Sundack, Steven Ruth, Jose Hernandez, Bill Garcia, Dylan Kieler
Dec 26, 2021 -

Hollywood Chrysler Jeep responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

December 23, 2021

I really liked the treatment of Melisa and also that she speaks my native language And I give her the five stars she deserves. More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Hollywood Chrysler Jeep responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

December 23, 2021

I waited ~30 min to see a service rep. They needed to call her on the loudspeaker. Additionally, it took until the next day to give me a quote. I got a quote on text which was fine. However, when I went More

by davidbodarky
Recommend Dealer
No
Employees Worked With
Melissa Morla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Hollywood Chrysler Jeep responded

Thank you for providing us with feedback, David. We do apologize if your experience did not match your expectations but we will be happy to work with you to turn things around. We have included your information and feedback to the team who will be reaching out to you directly to address any outstanding issues. Thank you again and have a great day!

December 21, 2021

Second time I go there. Albert at the body shop department is extremely professional and helpful More

by imana21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Maseth
Dec 21, 2021 -

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

December 20, 2021

Workers are always willing to assist in whoever question the customer may have. I have been coming here for at 7 years. More

by ladyzurf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ogle, Michael Sundack, Steven Ruth, Jose Hernandez, Bill Garcia, Dylan Kieler
Dec 20, 2021 -

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

December 17, 2021

Steve is great very hard worker. Always great to work with him. He is sawesome More

by hang_man73
Recommend Dealer
Yes
Employees Worked With
Steve
Dec 18, 2021 -

Hollywood Chrysler Jeep responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

December 16, 2021

Hands down the worst dealership in South Florida, my dad left his Jeep for service 21 days ago!!! The service manager keeps ghosting us, 0 accountability. They told him that his the car was ready, he went t More

by Mmontaldo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Rivera
Dec 16, 2021 -

Hollywood Chrysler Jeep responded

Thank you for providing us with feedback, Mauricio. We do apologize that your father's expectations did not match his experience but we will be happy to have our team work with him until he is completely satisfied. We have already included your father's information and feedback he provided to us through Google to our team for review; they will be contacting him directly to address any outstanding issues. Thank you!

December 16, 2021

I used the Express Lane for an oil change and I was in and out in no time. I appreciated Hensley's knowledge and advice with a concern I had. More

by Pacifica G-ma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hensley and Pandora
Dec 16, 2021 -

Hollywood Chrysler Jeep responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

December 16, 2021

Was there for a oil change and tire rotation. Had no issues, was in and out, wait time was not ridiculous. More

by Jules
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Kieler
Dec 16, 2021 -

Hollywood Chrysler Jeep responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

December 16, 2021

I asked them to rotate my tires when I brought my car for service. They did not do it. More

by ronsspider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Garcia
Dec 16, 2021 -

Hollywood Chrysler Jeep responded

Thank you for providing us with feedback. We will be happy to get attention on this matter for you if you would kindly include your name, contact information, and nature of any concerns to social@hollywoodcj.com. We will then forward your feedback and information to our executive leadership team for review and correction. Hope to hear back from you soon.

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