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Hollywood Chrysler Jeep - Service Center

Hollywood, FL

3.9
1,134 Reviews

1,134 Reviews of Hollywood Chrysler Jeep - Service Center

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January 10, 2022

Took my car to get fixed. They fixed that issue and created another. That is forgivable, what's not forgivable is simply telling me that it's the first time ever this specific issue is recognizable by More

by iplayball50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager Mike 0 stars, Bill Garcia
Jan 10, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your feedback. We will be happy to help you through this matter in any way we can. In order to accomplish that, we will need your full name, contact information, and nature of any concerns sent to social@hollywoodcj.com. Hope to hear back from you soon.

January 08, 2022

The Service was fast , efectives Abd very professional . Very well organized And effient . Absolutely good More

by mirco.gubellini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beatriz
Jan 08, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 07, 2022

Given appointment & told to leave my car& pick it up Given appointment & told to leave my car & pick it up later in the day after driving over From Davie, & this was to replace the steering wheel Emble More

by DOLPHIN1930
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve , Steven Ruth
Jan 07, 2022 -

Hollywood Chrysler Jeep responded

We will be happy to assist you in getting connected with our service leaders for a discussion on your situation. In order for the team to reach you successfully, please include your full name, contact information, and nature of any concerns to social@hollywoodcj.com. Hope to hear back from you soon.

Jan 08, 2022 -

DOLPHIN1930 responded

George Cianflone dolphin 1930@att.net I showed up for a given appointment Arrived early morning, & told too busy If I wanted to leave my van, I could come back around 5 P.M., ! That was after being given an appointment around (4) days in advance By phone message from your customer service! Having been a customer for almost 20 years, & have two cars that Have been serviced by Hollywood Chrysler, I’m not exactly pleased with My latest experience! It’s too bad you don’t have someone like (Ken) that still works for you, I miss the customer/management relationship I Had with him for so many years!

January 07, 2022

Mellisa, the Service Advisor was Great! She went above and beyond to assist me in getting my parts ordered. Mike, the Service Manager also helped in completing the order so I may feel comfortable again dr More

by Omshanti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Sundack
Jan 07, 2022 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

January 07, 2022

It's where I purchased the vehicle. So it's where I've done the service. More

by DREWHAZE
Recommend Dealer
Yes
Employees Worked With
Steven Ruth
Jan 08, 2022 -

Hollywood Chrysler Jeep responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

January 06, 2022

Appointments are booked when an advisor is available which isn’t synced with the mechanics availability. I had a service light on and it took a week for a mechanical to look at it. I offered to bring my More

by W.WILLIFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
Jan 06, 2022 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to describe your experience. We have included your information and feedback to our service leaders who will be contacting you directly to address your concerns. Be well.

January 06, 2022

STEER CLEAR OF THIS PLACE. They will scam you, I definitely learned my lesson.. wish I chose somewhere else to buy my first car More

by ANGELB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember name
Jan 06, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your contribution. In order for our leadership team to discuss this matter with you, we will need your name and contact information which can be sent to social@hollywoodcj.com. Hope to hear from you soon.

January 04, 2022

Had several recalls and Jose (service agent) did the least amount possible to accommodate me before my road trip the next day. He was willing to have me drive an unsafe vehicle on a 12 hour road-tri More

by yan91481
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Hernandez
Jan 04, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your contribution. As we are not able to identify you by your DealerRater user name, please include your name, contact information, and nature of any concerns to social@hollywoodcj.com and we will have our team contact you directly to address any concerns you may have. Hope to hear back from you soon.

January 04, 2022

Great, service , the attender is so nice but the service is so expensive and slow . More

by Weberth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2022 -

Hollywood Chrysler Jeep responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

January 03, 2022

Easy the oil change place is a little confusing where to drop it off. Thanks More

by Peace .
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason vantessel
Jan 03, 2022 -

Hollywood Chrysler Jeep responded

We appreciate your 5-star response. Have a wonderful day!

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