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Hollywood Chrysler Jeep - Service Center

Hollywood, FL

3.9
1,135 Reviews

1,135 Reviews of Hollywood Chrysler Jeep - Service Center

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March 28, 2022

They diagnosis the wrong problem it was the transmission. I was upset with my warranty people More

by nezzy2120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Morla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ogle, Michael Sundack, Steven Ruth, Jose Hernandez, Bill Garcia, Dylan Kieler
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your feedback. To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@hollywoodcj.com or responding directly to this review. We hope to hear back from you soon.

March 28, 2022

Attentive service department and prompt completion of work. Highly recommended for service and parts should you need it More

by eric.gaffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 28, 2022

The staff members were all knowledgeable and a pleasure to work with. Service started at my appointment time.I was in-and-out very quickly. More

by beccallalonde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

March 28, 2022

Worse experience ever, plus they charged me 1600 gor a rental car when it was supposed to be covered by the warranty. They kept my car for over two months I had to call them in order to get information ot More

by BERENICEMIMANGITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Morla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your feedback, Berenice. Please know that your information has been forwarded to our service leaders who will be contacting you directly to ensure your satisfaction with our services. All the best.

March 28, 2022

Zero communication from the service advisor! Charged me nearly $200 to fix something that was supposed to be covered under the warranty! I will never again purchase an extended warranty, and wi More

by GYOUNGRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember the name of the advisor
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you for bringing this to our attention. To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@hollywoodcj.com or responding directly to this review. We hope to hear back from you soon.

Mar 28, 2022 -

GYOUNGRN responded

I will not provide my contact information on a public forum, but you can provide a name a phone number for someone that I can contact. I’d be happy to do that.

Mar 28, 2022 -

Hollywood Chrysler Jeep responded

On DealerRater, there are 2 different options on how to respond, either Publicly or Privately. If you are not comfortable with providing us with your contact information in a private message, you can send us your information directly to social@hollywoodcj.com. If you do not want to send us your information to contact you, please feel free to call the dealership directly at (954) 962-6400. All the best.

March 28, 2022

Over priced and very pushy on the upsales and 3rd request for me to leave a review More

by davidealonbardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kerri Evans
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

We thank you for your contribution and your feedback has been shared with our leadership team. Be well.

March 28, 2022

Friendly and quick service provided. My car was in and out less than 2 hours tops. More

by DoctorVee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier at checkout was phenomenal , Steven Ruth, Bill Garcia
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 28, 2022

Services very fast and direct and answered all my questions also had available supplies for service More

by G.EDWARDS70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Ogle, Michael Sundack
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

March 28, 2022

Need to update the appointment vs fix your car. If you are making an appointment you expect your car to begin service soon after. This new policy of the appt is “only to talk to the service advisor More

by jayson.gauthier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Ogle, Bill Garcia
Mar 28, 2022 -

Hollywood Chrysler Jeep responded

Thank you, Jayson. Your contribution has been forwarded to our service leaders for review. All the best.

March 26, 2022

Great experience! Hensley guided me through the entire process, explaining and answering my concerns along the way. Thank you for making this a quick and convenient pr More

by dcoronato2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hensley
Mar 26, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

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