Hollywood Chrysler Jeep - Service Center

The oil change department was good and Jose was very courteous and helpful but I don't feel the same and lately been having a hard time with the service department. I have an extended warranty that I bo courteous and helpful but I don't feel the same and lately been having a hard time with the service department. I have an extended warranty that I bought through them and in the beginning all repairs were a simple process and now I feel like they are always trying to charge me out of pocket for things, that aren't even necessary. Though the location is right by my house and convenient, I I am thinking of driving west to another dealer for their service department. More

Friendly, professional and knowledgeable. Great customer service.I would definitely recommend there service to anyone Great customer service.I would definitely recommend there service to anyone More

I was looking for a place to have my oil and filter change before returning back home to Massachusetts. I passed by Hollywood Chrysler Jeep. Having a 2019 Dodge Charger with a Hemi engine I went back change before returning back home to Massachusetts. I passed by Hollywood Chrysler Jeep. Having a 2019 Dodge Charger with a Hemi engine I went back to this dealership the next day. I was so pleased with the service writer and techs that worked on my vehicle. They were so respectful to me and polite. I will always keep this dealership in my mind and return there for them to service my car the next time I am in Hollywood , Florida. More

Great experience from the moment I arrived. Joey was very knowledgeable and really turned things around after a bad experience at another location. Joey was very knowledgeable and really turned things around after a bad experience at another location. More

Always appreciate coming for service with this team especially jose in service. Concierge team works fast and resolve all issues, each time. especially jose in service. Concierge team works fast and resolve all issues, each time. More

Very helpful and prompt. I have had great experiences there and really appreciate the service manager, Ricky. I have had great experiences there and really appreciate the service manager, Ricky. More

Very accommodating. Trust, when it comes to solve issues in your vehicle. Soo grateful with Joey,Mike Rick and Rebecca Excellent staff. Joey, my representative, you Trust, when it comes to solve issues in your vehicle. Soo grateful with Joey,Mike Rick and Rebecca Excellent staff. Joey, my representative, you are the best. Thank you all for excellent services. F N More

I am very pleased to have all my general service and repairs taking care of at HDCJ. Serv has always been prompt and I always receive status of repairs and times expected. repairs taking care of at HDCJ. Serv has always been prompt and I always receive status of repairs and times expected. More

Carlos was very friendly and professional, but I did not give the full five stars because I feel as though the service dept. did not look thoroughly into my issue. I was told “for STARTERS” my radiator need give the full five stars because I feel as though the service dept. did not look thoroughly into my issue. I was told “for STARTERS” my radiator needed to be replaced for over $1,600, but that was not the issue for which I brought in my car. Dealerships get a bad reputation for a reason—especially when dealing with female customers; it is assumed we know nothing about our cars, so a neon sign goes off over our heads saying, “Take my money!” Quite honestly, my choice would have been to have had the problem diagnosed (likely for less than $200 than HCJ charged) at a different local garage, but this trip to Chrysler was my husband’s idea. I love that there is great communication via text (though I was told photos would be included, and I never received any), and all communication was prompt. Ultimately, I did not have the car serviced at the dealership; my husband decided to do the work, himself, but we believe the problem was incorrectly diagnosed. More

Service rep lacked manners. He did not respond to numerous phone calls over a 3 day period. Then he accused me of never calling back to determine how my truck would be serviced. He did not respond to numerous phone calls over a 3 day period. Then he accused me of never calling back to determine how my truck would be serviced. When I showed up to pick up my truck(after him again not answering multiple times), he told me I should have called him and that my truck was in the shop. Not only was it not supposed to be in the shop, it was actually parked where I could see it. He told me it would be an hour to clear it from the system, but really he just went to take lunch. He then got upset with me when I went around him (because he wasn't there) and snapped at me "I told you to sit down." I don't remember hearing this kind of reaction from any other reps or managers. More