Hollywood Chrysler Jeep - Service Center

Manuel and his team were great. Professional and friendly. They gave me timely feedback and needed future services information. Professional and friendly. They gave me timely feedback and needed future services information. More

Good first experience, I went for my first oil change and tires rotations, overall a good experience tires rotations, overall a good experience More

I am always happy with the wonderful service I receive at Hollywood Chrysler Jeep. I have been a customer there for years and can’t imagine going anywhere else. Great service, great people and a great overal Hollywood Chrysler Jeep. I have been a customer there for years and can’t imagine going anywhere else. Great service, great people and a great overall service experience. More

This Dealership has often been my #1 choice of "maintenance go to", besides buying my Jeeps. "maintenance go to", besides buying my Jeeps. More

After my car entered the service bay it was 1 hour and 20 minutes to change my oil. Then I asked if they had checked my battery, they said it was too much trouble to access. I told them I had concerns and ac minutes to change my oil. Then I asked if they had checked my battery, they said it was too much trouble to access. I told them I had concerns and accessed the battery myself so they could hook up their equipment. Turns out, I need a new battery. Then as I was leaving I noticed that they had not reset the oil odometer, when I asked about it they said they could not get it to work. After three techs failed to reset the oil odometer they found someone that showed them how to do it. All in all. I had to insist on checking my battery and resetting the oil odometer, I have no idea what else I should ask about but I have little confidence that the work was done properly. I won’t be back. More

Excellent service! ! Felipe went out of his way to ensure I received great customer service and satisfaction. Work was done quickly and correctly. I am extremely happy a ! Felipe went out of his way to ensure I received great customer service and satisfaction. Work was done quickly and correctly. I am extremely happy and will recommend Hollywood Chrysler Jeep to everyone!!! More

Service is horrible. Say they will call you but never do car stayed at the shop for over a week without a solution. Horrible customer service Say they will call you but never do car stayed at the shop for over a week without a solution. Horrible customer service More

it's a great dealer to go to. staff is very pleasant. Service is fast staff is very pleasant. Service is fast More

Dropped off jeep for recall u-90, on Thursday. She then quoted me a $199 diagnostics before seeing if the recall u-90 fixed the gas cap & engine light icon. That same evening she told me something She then quoted me a $199 diagnostics before seeing if the recall u-90 fixed the gas cap & engine light icon. That same evening she told me something was stuck in my fuel-line and the repairs were estimated $3k+, and to fix headlight, too, would be $5k+ total. Told her to just do recall and I'd call her Friday with decision on repair. Called all day Friday and left multiple messages for her to only do recall. Not one person picked up calls in the Service department all day Fri/Sat. Saturday evening, a rep told me the recall was done but paperwork still needed to be submitted to warranty. Then proceeds to tell me they are also still looking into the engine and gas cap light. Told him diagnostics was already ran and to only do recall. Monday, Neyma calls me and is surprised I only wanted recall done and told me she would let the technician know. After not receiving a call back I went down to the dealership in person. I found Neyma, she had my car driven up. I turned it on and the car dash was all clear of engine/gas cap icons. I asked her about the codes from the diagnostics and she was ready to have me pay $199 for diagnostics for issues that were cleared up by having the Recall u-90. My car was held hostage over the entire weekend and they still would have had it now if I didn't show up in person. The kicker was, she was on her cellphone the entire time and in her office with her supervisor when I arrived. Calls, messages and returned calls were blatantly ignored. More

Worst experience I had ever experienced in my life. The finance guy there Lance were very rude treating to call the police if I don’t leave his office because I came back and required about charges tha The finance guy there Lance were very rude treating to call the police if I don’t leave his office because I came back and required about charges that was supposed to be removed on my contract that is still never done as we speak. He told me if I’m not happy to get a lawyer. Him and his boss Tony from that dealership gave me the worst clientele experience after purchasing the vehicle and I want to make some changes on all the unnecessary coverage they were offering. Even though I came back in less than a month and requested for the changes they still haven’t send any changes to the bank. But I know when the time is right with proof justice will be served. More