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Hollywood Chrysler Jeep - Service Center

Hollywood, FL

3.9
1,135 Reviews

1,135 Reviews of Hollywood Chrysler Jeep - Service Center

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April 25, 2022

My experience didn’t start off great but I came out of there with a HUGE smile on my face! Thanks to Josh, the General Manager, Joey, Billy, and Jose. The customer service is absolutely amazing and they r More

by SAAVEDRA.NATHALY695
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Clinton, Joey Burdge, , Jose Hernandez, Bill Garcia
Apr 25, 2022 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 25, 2022

It was a great experience from making the appointment to completion of the service. The Director of the department called me to offer options for service to fit my schedule. More

by THOMAS.GARCES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
Apr 25, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

April 25, 2022

Fast and easy. Great customer service and very polite. I will definitely return. Thanks very much More

by Masht002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Ogle
Apr 25, 2022 -

Hollywood Chrysler Jeep responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

April 25, 2022

My car was in your shop for 2 days, 1st day no calls from advisor. 2nd day call at 11:34am, I came in at 6:00 pm car not done or returned call from advisor and promise from Manager for to discount and talk w More

by 51DSFLIVING9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Hernandez
Apr 25, 2022 -

Hollywood Chrysler Jeep responded

We appreciate your feedback and will be happy to assist you in connecting with our team. To help our service leaders reach you, please provide us with your full name, contact information, and the nature of any concerns by emailing social@hollywoodcj.com or responding directly to this review with the requested information. We hope to hear back from you soon.

Apr 26, 2022 -

51DSFLIVING9 responded

My name is Dwayne Fudge, 7864028816. I had my car towed to Hollywood Chrysler/ Dodge on the 4/19. I received no contact from advisor Jose until 11:45 on 4/20 got my car complete on 4/23. I came to the service department by Lyfe only to find out Jose was home and had not been courteous enough to give me a heads up. I have been at this dealership since my 1st purchase of a Chrysler Sebring around 2001 or so. I have since bought a Dodge Magnum in 2004 and this 2015 Dodge charger. All my vehicles have been serviced at this location so unlike Jose and the present service manager I have been and know about the service at this dealership and the service I received this last time was unprofessional and not like the previous service I encountered before.

April 23, 2022

Very accurate timing. Great service. I’ve try other dealers but always come back to this one even if it is some extra miles More

by lrestrepo03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think his name is Sam. , Jose Hernandez
Apr 23, 2022 -

Hollywood Chrysler Jeep responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 23, 2022

Excellent service provided by Hollywood Chrysler Jeep. I would recommend them to anyone for Jeep service and repairs. More

by clf8q5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ogle, Jose Hernandez, Bill Garcia
Apr 23, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

April 23, 2022

Hollywood Chrysler Jeep treated me with attentiveness and respect. Consideration was also shown as the car was quickly looked at, my concerns addressed, and the work completed in a timely manner. More

by annieg*
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie who worked on my car patiently answered all my concerns. Hensley checked me out and brought to the cashier. Jose first took my information and called when my coupons would not apply and offered me a discount on the price of the oil change .
Apr 25, 2022 -

Hollywood Chrysler Jeep responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 22, 2022

Great communication and speedy turnaround. Had to travel from dade, but definitely worth the trip. More

by verrett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Garcia
Apr 23, 2022 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 21, 2022

They were very professional and very nice and they fixed the problem I love my Chrysler 300! More

by lcdeull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Garcia
Apr 22, 2022 -

Hollywood Chrysler Jeep responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

April 20, 2022

Can in for a oil change and it took 4 hours to be done , I also played to have 3 oil changes done and the paperwork had some one else name on it because they could not change it in the system I was very ups More

by twyla vann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ogle, Michael Sundack, Jose Hernandez
Apr 20, 2022 -

Hollywood Chrysler Jeep responded

We appreciate your feedback, Twyla. We have shared your information with our service leaders who will ensure your satisfaction with us. Be well.

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