Hollywood Chrysler Jeep - Service Center

Pleasant and efficient in take of car and replacement auto is nearby. Better than nearby other Jeep dealer auto is nearby. Better than nearby other Jeep dealer More

I sat there for a 1/2 hour until Thank Heavens Mr. Jose Hernandez came over! He was the furthest from me and multiple other service writers had avoided acknowledging my presence? He handled my Recall Jose Hernandez came over! He was the furthest from me and multiple other service writers had avoided acknowledging my presence? He handled my Recall notice quickly and Professionally! It took a few hours and resolved my recall. Great job! Thank You Mr Jose Hernandez! More

It was a nice service, fast and very professional. Everyone we met there was polite and friendly. Highly recommend this dealership Everyone we met there was polite and friendly. Highly recommend this dealership More

Very professional, friendly, and they check everything and give u chart to show what’s good and what needs attention in vehicle, nice waiting room with free coffee and bottled water an tv to keep us enter and give u chart to show what’s good and what needs attention in vehicle, nice waiting room with free coffee and bottled water an tv to keep us entertained, More

I have a unique electrical problem that they are taking the time to understand and, hopefully, fix. the time to understand and, hopefully, fix. More

The person that waited on me in the quick service department was excellent. He handled my damaged tire very quickly. He was friendly, helpful, and answered my questions. department was excellent. He handled my damaged tire very quickly. He was friendly, helpful, and answered my questions. More

Everyone I knew at the service side is gone. I have been a customer for at least 10 years. My repair experience was not good about 2 years ago. What I brought it in for was not repaired. And the I have been a customer for at least 10 years. My repair experience was not good about 2 years ago. What I brought it in for was not repaired. And the service person left Hollywood Chrysler during the repairs. I still come for my oil change and that’s all. Thank you. More

Courtesy timely service great environment technicians knowledgeable suggestions of needed service not pushy was in and out knowledgeable suggestions of needed service not pushy was in and out More

Great service from my rep helen marcusky Very puntual and profesional service Will certainly recommend them in the future and profesional service Will certainly recommend them in the future More

Was over promised and under delivered constantly with your service advisor. Called very early on Sat morning after my car was broken into (window smashed and key fob disabled) and asked if I could bring your service advisor. Called very early on Sat morning after my car was broken into (window smashed and key fob disabled) and asked if I could bring it there… was told they would be able to look at the car today. Had the car towed to your lot. Service advisor didn’t have time to locate the car on Saturday so she said first thing Monday morning they would look at it. Meanwhile it sat exposed with an open window for two days. Monday they didn’t get to it. Tuesday they will try to order a new key fob, also was told I need differential service, tire rotation, oil filter and a whole litany of other things that were of no concern to me at this point.. basically a big upsell on service needs when my concern was getting my car back to the shape it was in prior to the break in only. When I declined these services, service advisor told me there was nothing she could do for me and would get me to the body shop for repairs tomorrow. Tomorrow comes and no one is in the body shop. Would be a few more days… at this point I ONLY wanted my existing key reprogrammed so I could drive the car somewhere else. That was finally done on Thursday morning, 5 full days after I was told it would be looked at. Service advisor calls me on Thursday morning to pick up the car, says it’s ready to go, key reprogrammed and I can pick it up. I take an Uber to the service center only to wait 50 minutes!! For her to walk the key and the paperwork over to the cashier so I could get the vehicle and leave. MULTIPLE other employees tried to help me including the cashier when they noticed me standing there for about an hour but the service advisor couldn’t be bothered and was busy on other calls (while I was waiting 10 feet away). Wasted A LOT of my time with this whole experience as I also had to relay all the daily delay updates to my insurance company so they could coordinate and an adjuster to visit the vehicle. All of this on top of feeling very xxxxty about my car getting broken into in the first place was a terrible experience. Disappointing because prior to this I had positive experience with your shop. But likely will not be coming back More