Hollywood Chrysler Jeep - Service Center

Miss Helen in the service department was very helpful and did a great job taking care of my vehicle's issue. I got my vehicle back within a week and was pleased that the parts were available to repair my pro did a great job taking care of my vehicle's issue. I got my vehicle back within a week and was pleased that the parts were available to repair my problem. The cost is another story in itself, part of that can be attributed to the incompetent president that is currently in office. But this goes directly to the manufacturer- to charge a customer an astronomical price for the electronic key to start the vehicle is criminal at the very least. And there are many who know what I am talking about. That is one thing I am very angry with. More

Service was timely, waiting area is comfy. Service person pushed and pushed for additional services u didn’t want. Service person pushed and pushed for additional services u didn’t want. More

Took me in right away with no appointment. Quickly did my oil change and service and I was on my way in under an hour. Quickly did my oil change and service and I was on my way in under an hour. More

My Compass was acting strange and I brought it in to Rick and Bill with my rather lengthy concerns. Rick patiently listened, reassured me that everything would be looked at, and taken care of in a timely man and Bill with my rather lengthy concerns. Rick patiently listened, reassured me that everything would be looked at, and taken care of in a timely manner. More

1+ hrs for wiper blades. Had to involve manager for proper service.Jen's absolutely terrible,she refused to install new blades because quote. "I didn't sell you a car with bad Had to involve manager for proper service.Jen's absolutely terrible,she refused to install new blades because quote. "I didn't sell you a car with bad blades" My car was purchased brand new 2 days prior with 8 miles. More

Staff at the service department are not too customer friendly. They need training on customer service. friendly. They need training on customer service. More

Excellent service , very clean , nice people and staff was very professional , waiting room was very clean was very professional , waiting room was very clean More

The service center of this dealership was pretty frustrating. While coming in for an oil change (that was pretty quick so I do give applause here), I asked for the service light to be checked as it frustrating. While coming in for an oil change (that was pretty quick so I do give applause here), I asked for the service light to be checked as it likely related to my battery as the auto stop/start wasn’t working. The rep then was on lunch when this was looked at and found nothing wrong but to come back if the light was on. Went directly to my car, light is on and I go back to him asking for it to be looked at again. I was directed to ‘the other side’ where they said I’d have to leave my car for at least 3 days before they could even look at it. I already know what the problem is and how to fix it, yet they were unwilling to help unless I go car-less for minimum three days. Which this is something that could take under 3 hours to resolve. If we’re talking about the dealership itself, my sales guy was good- Sergio. But Alan in finance didn’t provide the correct information to me when upselling me the extended warranties so now I’ve been fighting for refunds where the contracts provided by the dealership say there’s a 30 day refund window. Not only that, sold me LoJack which I asked if it was just an app and he said yes but later when I receive the link to set it up it says I have to bring it back to the dealership. So they didn’t provide the service I contracted them for and they’re trying to fight me on a refund for that too. You think I’m ever going to trust your service department, or this dealership, again after that day? No way. More

Neat clean job done as required; friendly staff oil change, tire rotation & air checked after rotation change, tire rotation & air checked after rotation More

I spoke with cashier how very pleased with my experience with my car servicing that day. From inception to the handing over my keys everything was perfect. I was especially pleased and surprised when the with my car servicing that day. From inception to the handing over my keys everything was perfect. I was especially pleased and surprised when the mechanic who serviced my car came to the waiting room to say let me know my car was ready but also to talk about what was checked and the outcome. This never happened in all my years of coming to this same service center. I'm not only very impressed but also thankful that management kept their promise when I was told that changes would be made. I'm now not just a customer but a loyal customer. Thank you Miguel Navarro More