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Hollywood Chrysler Jeep - Service Center

Hollywood, FL

3.9
1,136 Reviews

1,136 Reviews of Hollywood Chrysler Jeep - Service Center

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August 31, 2022

Soft skills and customer service experience is needed. The death stare that the guy at the window gives at the window is unbecoming, unwarranted, unapproachable, and unwelcoming. More

by Mrs.yanperez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember his name but he didn’t give it nonetheless
Aug 31, 2022 -

Hollywood Chrysler Jeep responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@hollywoodcj.com or responding directly to this review with the requested information. We hope to hear back from you soon.

August 31, 2022

The service that was provided was good but I made an appointment for 930 and it took 2.5 hours to get in and out when I was told to go to the express lane and it would be quick. I’m not too happy with t More

by MRO3419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know who I dealt with
Aug 31, 2022 -

Hollywood Chrysler Jeep responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@hollywoodcj.com or responding directly to this review with the requested information. We hope to hear back from you soon.

Aug 31, 2022 -

MRO3419 responded

Maddy orcutt, 585-319-1400, mro3419@aol.com. I’m just disappointed by how long I had to wait for an oil change when I was told it would be quick. I had appointments that I had to reschedule because it ran into my appointment times. Thanks

August 31, 2022

I have been going to them for a few years for my oil change. Always taken care of. More

by kprather51.kp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Garcia
Aug 31, 2022 -

Hollywood Chrysler Jeep responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 31, 2022

Everything was great service dept runs great and does nice work only place I’ll take my vehicle More

by cathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Bassuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Anderson
Aug 31, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 31, 2022

People at Service are great and give pretty good service. Thanks very much to all. More

by Fher609486
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
Sep 01, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 30, 2022

Good customer services consistently meeting customers' expectations. quick, easy, personalized, and empathetic. Companies that deliver excellent customer service take the time needed to understand the ne More

by jaygedeus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ogle, Jose Hernandez, Bill Garcia, Helen Marcusky
Aug 30, 2022 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 30, 2022

Quick, efficient and professional service. It’s always a pleasure having my vehicle serviced here More

by QUEENMARYXOXO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ogle, Jose Hernandez, Bill Garcia, Helen Marcusky
Aug 30, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 30, 2022

Mechanic was very professional. Only issue and I have this problem at other dodge dealerships, which is the mechanic always leaves oil stains in the vehicle and door handles. Most i More

by gag1106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure, no one introduced themselves!!!!
Aug 30, 2022 -

Hollywood Chrysler Jeep responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@hollywoodcj.com or responding directly to this review with the requested information. We hope to hear back from you soon.

August 30, 2022

Great dealership, waited two hours for oil change, never waited that long in the past. Waited nearly one hour in line just to check in. More

by TOWRAD_65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Garcia
Aug 30, 2022 -

Hollywood Chrysler Jeep responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@hollywoodcj.com or responding directly to this review with the requested information. We hope to hear back from you soon.

August 28, 2022

Jose always goes above and beyond to help me get my cars back on the road :) More

by nick.woods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Morla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Ogle, Jose Hernandez, Bill Garcia, Helen Marcusky
Aug 29, 2022 -

Hollywood Chrysler Jeep responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

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