Hollywood Chrysler Jeep - Service Center

I Arranged a date for my Factory repair service. Arrived at the date and time. I waited an hour and a half to be told. There was a 50-50 chance of my vehicle being fixed that they did not have a mec Arrived at the date and time. I waited an hour and a half to be told. There was a 50-50 chance of my vehicle being fixed that they did not have a mechanic that could do the job and if another Mechanic did it there would be no guarantees. When I set an appointment, I expect someone to be there to fix my vehicle not be told it’s an appointment just to drop off my vehicle. I believe this is very unprofessional and this policy needs to be changed More

Neyma took care of all the issues with my jeep in a very timely manner. timely manner. More

Very friendly and professional always have been happy with the staff. The rates also very good. with the staff. The rates also very good. More

Every thing went very good with the oil change. Ben was very helpful and informative, the technician was very efficient and helped me install new wiper blades when they came in a couple of days lat Ben was very helpful and informative, the technician was very efficient and helped me install new wiper blades when they came in a couple of days later. Ben went above and beyond his job to be helpful. Thanks More

Terrible communication! !! Took almost a month for a simple repair. Never again will I take my car for any type of repair. !! Took almost a month for a simple repair. Never again will I take my car for any type of repair. More

Nice and presentable n fast worker will recommend to others with nice quality work in a timely manner ! others with nice quality work in a timely manner ! More

Not pleased how Chrysler jeep handle my vehicle issues. My jeep had an issue shifting gear. Brought the vehicle to dealer as it was protected by manufacture warranty. The dealer poorly diagnosed the vehicl My jeep had an issue shifting gear. Brought the vehicle to dealer as it was protected by manufacture warranty. The dealer poorly diagnosed the vehicle and did minor valve body repair which didn't fix the problem. shifting gear ISSUE reapered, brought vehicle to the dealer FOR REPAIR and was told that I was responsible for the repair cost event though it was exact same issues they worked on when car was under warranty. NOT BUYING JEEP AGAIN. I FEEL I WAS TREATED UNFAIR AS THIS SEEMS TO BE A KNOWN ISSUES WITH THIS VEHICLE. ALSO DEALER HAS A POOR SERVICE. THEY DON'T SEND YOU ANY UPDATES TO KEEP YOU INFORM OF THE REPAIR PROGRESS. EVERYTIME I SHOWED UP AT SERVICE DESK TO CHECK ON MY VEHICLE ALL I GET FROM SERVICE REP IS LIE AFTER LIE. EXTREMELY POOR SERVICE! More

I usually don’t bother with surveys or reviews of places but I couldn’t be happier with the service I received. With my previous dealership Joey Accardi in pompano I could never get anyone on the phone they but I couldn’t be happier with the service I received. With my previous dealership Joey Accardi in pompano I could never get anyone on the phone they were rude and I sent my car there multiple times left it for weeks on end for them to give it back to me with the same issues. While I was ubering to work and I could never get them to reply to any of my messages. With this dealership my tech Jorge was amazing. I told him about the previous issues I was having with my car and he took care of everything he even noticed that when I took my car to get repainted at my previous dealership that they never put the decals back on my car. I honestly can’t believe I never noticed that, but it was refreshing to talk to someone that not only knew what he was doing but took the time to actually look at my car. He also made sure I got a rental car so I could still make it to work and he was totally accessible when I had questions. I will be taking my business to them from here on out. More

Oil changes are good but for other services they are very slow, for example I bought a new car there 6 months ago and I am still waiting for them to call me to fix the roof because it is letting in water? slow, for example I bought a new car there 6 months ago and I am still waiting for them to call me to fix the roof because it is letting in water? More

Easy to check in once I was directed where to go. Fast service during a busy time. Very appreciated! Fast service during a busy time. Very appreciated! More