Hollywood Chrysler Jeep - Service Center

Excellent customer service, exceeds my expectations very time. They are professional and helpful. I was impressed for quality I received. time. They are professional and helpful. I was impressed for quality I received. More

Everything was amazing! At the first moment I got there, Douze helped me with my car! Besides that is went super fast ! Thank you! At the first moment I got there, Douze helped me with my car! Besides that is went super fast ! Thank you! More

Horrendous, you need 3 days to tell me that my gas cap was not tightened. was not tightened. More

The service is subpar. Impossible to get a hold of someone when calling to ask questions. I called four times the day before to ask a question, left two voicemails and no o Impossible to get a hold of someone when calling to ask questions. I called four times the day before to ask a question, left two voicemails and no one called me back or helped. All the dealer wants is to get a sale and once that’s done, the service is horrible. More

This was the absolute worst experience of my life. I got an oil change and tire rotation. As I was leaving the dealership, I heard a knocking soon! I decided to turn back to check it out. As I pulled I got an oil change and tire rotation. As I was leaving the dealership, I heard a knocking soon! I decided to turn back to check it out. As I pulled back into the dealership, my wheel fell off! It was not tightened. Thank God I was not on the highway! More

Unfortunately this is my last time coming for parts or service as as loyal customer I am very disappointed in this place. I have done most if not all of my services here in have bought parts and accessori service as as loyal customer I am very disappointed in this place. I have done most if not all of my services here in have bought parts and accessories yet they decided to treat and charge their loyal customers in an unfairly manner. Yesterday I went for a regular oil change and a differential oil change in my 2019 jeep wrangler the service advisor bernalson douze agreed on a price for both services and then decided to flip flop prices after an agrement and made me sign the repair estimate but he covered the part of how much it could exede and changed the price on both services later on. a total of approximately $250 plus taxes we agreed when everything was done he came with a $350 bill because there were some shop charges extra , none of it that I was aware before signing the estimate when I complained a wannabe manager told me the sign with the extra shop charges was at the cashier, no where near the service department and you would only know about them AFTER you get the services done these people are theives and liars who take advantage of their loyal customers and change prices when they want never consistent and to put the cherry on top they didn't even have the decency to reset my oil light. Honestly save your self the trip and go somewhere else Best regards Alejandro Domingo More

I had a coupon for an oil change for synthetic oil. The dealer didnt have synthetic oil, gave me regular oil for the same price. The dealer didnt have synthetic oil, gave me regular oil for the same price. More

really accommodating, kind and helpful. went above and beyond to make it a great experience. will definitely come back went above and beyond to make it a great experience. will definitely come back More

They did what they were supposed to to without adding a ton of extras which was great. It did take longer than expected and I was by myself but the waiting area was comfortable and they did update me when ton of extras which was great. It did take longer than expected and I was by myself but the waiting area was comfortable and they did update me when I went out to check on it. It is kinda crazy that they charge for a tire rotation when you’re getting a full synthetic oil change and alignment. I would use them again for my Jeep More

Overall the experience was good. The service advisor Stacy Ann was knowledgeable. Not only disappointment with the dealership was that a thermostat for my vehicle was not in stock an The service advisor Stacy Ann was knowledgeable. Not only disappointment with the dealership was that a thermostat for my vehicle was not in stock and was on backorder anywhere from 4 to 6 weeks. The dealership was unable to provide me with any guidance in this matter. More