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Hollywood Chrysler Jeep - Service Center

Hollywood, FL

3.9
1,134 Reviews

1,134 Reviews of Hollywood Chrysler Jeep - Service Center

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May 16, 2023

Had to get maintenance done on my vehicle. Was greeted by Helen, she’s great! She’s my go-to whenever I have any issues, questions, or concerns. I highly recommend her! Staff is very friendly More

by Simoneshlayen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Helen Marcusky
May 17, 2023 -

Hollywood Chrysler Jeep responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 15, 2023

Only David and Neyma were excellent. The others I dealt with were just ok Overall just ok experience More

by ubarfels@gmail.com
Recommend Dealer
Yes
Employees Worked With
David the Finance Manager and Neyma Cuello the Service Advisor.
May 15, 2023 -

Hollywood Chrysler Jeep responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

May 15, 2023

Thank you for addressing my concerns with my jeep and making the repairs in a timely manner. I appreciate the service manager for personally stepping in to make sure my Jeep’s needs were met. My servic More

by Bridgetteholm1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neyma Cuello, Helen Marcusky, Jena Carr, Neyma Cuello, Hensley Bennett, Sal Guido
May 09, 2023

Technical service was good and professional, bur organization of the work, without appointment was not that good, taking 2 hours and a half for just doing an oil change More

by fabiosmart1@yahoo.es
Recommend Dealer
Yes
Employees Worked With
Hensley Bennett, Hensley Bennett
May 09, 2023 -

Hollywood Chrysler Jeep responded

We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

May 05, 2023

I needed an oil change as a new customer, Miguel in service was very helpful and friendly. More

by chelsea.matthews@me.com
Recommend Dealer
Yes
Employees Worked With
Miguel
May 05, 2023 -

Hollywood Chrysler Jeep responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 02, 2023

Awful from the beginning to end They lied to me, They put attorney on me, they did told me not to go to the shop any more , they told me not to communicate with any one ... More

by MDPS.CORP
Recommend Dealer
No
Employees Worked With
I did work with Josh Clinton. Ernesto.... Albert who was fired..and so on... do you want to continue?
May 02, 2023 -

Hollywood Chrysler Jeep responded

Thank you for bringing this to our attention, Andreas. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

April 27, 2023

2 Poor communication and a not well educated on the Wagoneer promise Poor communication and not well educated on the Wagoneer promise which includes a loaner or shuttle with service. Every time i have More

by scrapye
Recommend Dealer
No
Employees Worked With
Hi
Apr 27, 2023 -

Hollywood Chrysler Jeep responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@hollywoodcj.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 26, 2023

Super friendly and helpful and kept me updated on wait He was kind and Efficient that's why I won't go nowhere else but here More

by harrisonbrian34@gmail.com
Recommend Dealer
Yes
Employees Worked With
Miguel
Apr 26, 2023 -

Hollywood Chrysler Jeep responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 21, 2023

Professional clean and polite I purchased my canyon from there in2017 service is.awesome and I am looking forward to using this dealership again More

by scott.kratky@valmont.com
Recommend Dealer
Yes
Employees Worked With
Nate Inho?
Apr 21, 2023 -

Hollywood Chrysler Jeep responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

April 15, 2023

Left my car at service department for a recall. They never called me, so I tried calling the service department to see if my car was ready. I tried calling for over a half hour with no answer. More

by Mike
Recommend Dealer
No
Employees Worked With
NA
Apr 17, 2023 -

Hollywood Chrysler Jeep responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@hollywoodcj.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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