Hollywood Chrysler Jeep - Service Center

I will come back again customer service is different a five star and the service department is always clean five star and the service department is always clean More

Parts department did not notify service of arrival. I found out by calling and asking. But Bernalson Douze the service agent was awesome. Key fob was programmed within 30 mon as promised. I found out by calling and asking. But Bernalson Douze the service agent was awesome. Key fob was programmed within 30 mon as promised. More

Problem was solved Stacy was very helpful following up The issue has now been fixed The issue has now been fixed More

The advisor that assisted me was knowledgeable and helpful. The facility was very clean and that includes the bathrooms. Personnel were friendly. helpful. The facility was very clean and that includes the bathrooms. Personnel were friendly. More

They kept my car for a few days and charged me $315 just for an estimate. They told me I need to replace my transfer case and quoted me $8,000 for it — but I’ve checked, and it should cost no more than $800 for an estimate. They told me I need to replace my transfer case and quoted me $8,000 for it — but I’ve checked, and it should cost no more than $800. So they seriously overcharged for both the estimate and the repair quote. On top of that, things got confusing when they mentioned rotating my tires, even though I never asked for that service. There was also a recall on the car that’s supposed to be fixed for free, but when I brought that up, they acted confused and made it seem like I should’ve known they don’t have the means to handle that — even though they initially said they would. they also missed that the car needed more differential fluid or else the gears would break.. More

Suggested Review / Complaint (English version): I took my Jeep to the dealership because the check engine light came on, and I’ve only had the car for four months. I was told I’d have to wait five days fo my Jeep to the dealership because the check engine light came on, and I’ve only had the car for four months. I was told I’d have to wait five days for a diagnosis. When I expressed concern about being left without transportation, the response was blunt: “That’s your problem.” They took my car without giving me any paperwork. On the fourth day, they called and simply said, “We didn’t find anything.” When I went to pick it up, a very kind person handed me the keys—but again, no technical report, no explanation, no documents at all. It’s unbelievable that no one can tell me what happened to my car. Sadly, I’m not surprised—Jeep’s customer service is consistently poor. The only reason I’m giving one star is because of the courteous gentleman who handed me the keys. As a customer, I’m deeply disappointed with Jeep’s after-sales service. The lack of communication, empathy, and proper procedures is unacceptable for a brand of this level. More