Hollywood Chrysler Jeep - Service Center

Ben was extremely attentive and helpful! He made the service a great experience. He was very friendly He made the service a great experience. He was very friendly More

This is a new vehicle. At the time of purchase, the second key was missing. I was promised a replacement key. After severel moths and mutiple follow ups with multiple emplo At the time of purchase, the second key was missing. I was promised a replacement key. After severel moths and mutiple follow ups with multiple employees, no replacement key was ever provided. The car was not starting. I requested to bring the car in after jump starting it, but could not get an appointment. Finally the car required towing as it could no longer be jump started. Both primary and secondary batteries were dead. The vehicle was not assessed for 4 days and the battery not replaced for over one week. Multiple calls to the dealership went unanswered, as in nobody picking the phone up! When speaking to someone, youa re promised a call back that never happens. When I finally picked up the car yesterday, I requested to speak with the general manager who had already left for the day. Spoke to the sales manager. Her answer was unsetteling:" We sell the cars, we don't make them." I arranged for the vehicle to be towed to the dealership thru Jeep roadside assistance. I ended up having to pay for the towing. The battery replacement was done under warranty, but they refused to reimburse me for the cost of getting the undrivable vehicle into their shop for warranty work. We are now 24 hours later and have not yet received a call back from the general manager as I requested. Don't know if this is the way Jeep treats it customers or is it only this dealership. Very dissatisfied with my experience. More

Christian Perez is great to work with. Very knowledgeable and professional. I would like to give a SPECIAL SHOUT OUT to another employee, who I believe is your most dedicated, a Very knowledgeable and professional. I would like to give a SPECIAL SHOUT OUT to another employee, who I believe is your most dedicated, and hardest working employee. It is Eddie in the Service Dept. I have seen him working for many years. I see him when I get my oil changed. He is a dedicated employee. On another note, it is impossible to speak to a person, when you call the dealership. Very frustrating. More