Hollywood Chrysler Jeep - Service Center

I had ha positive experience. I had to get a full set of tires and balance. I came the month before for a oil change, and the shop manager told me I needed all new tires, and that I had to get a full set of tires and balance. I came the month before for a oil change, and the shop manager told me I needed all new tires, and that they would be going on sale in April. I came in , they had to order the size tire for my car, and they was installed the next day. More

I had an absolutely terrible experience with this dealership's service department. Neyma, the person assigned to help me, displayed extremely poor customer service. She failed to answer calls or prov dealership's service department. Neyma, the person assigned to help me, displayed extremely poor customer service. She failed to answer calls or provide timely updates on the status of my car. After I left my car ( I drove the car and started fine), she messaged me a few hours later stating that my car's starter was blown and quoted $2,000 for the repair. It then took 24 hours of trying to reach her before I could approve the repair. When I asked for an estimated completion time, Neyma never provided one. After multiple calls, she finally messaged me to say the car was ready, claiming there were no warning lights on the dashboard. However, when I arrived to pick up the car, the dashboard was lit up with multiple warning lights, and Neyma was not even present. Fortunately, Stacy, another staff member, tried her best to assist me and was much more helpful. I left my car again so they could investigate the dashboard issue, but the follow-up process was exhausting. For the next two days, I repeatedly called to get updates, only to receive no response. Even messages left for Brandon, the manager, were ignored. Ultimately, I decided to take my car to a local mechanic, who discovered that the issue was a simple $17 sensor in the rear, quickly fixing the problem. This experience has completely shattered my trust in this dealership. If you’re considering leaving your car here for service, be prepared for poor communication, unresponsiveness, and prolonged delays. I was even considering purchasing a Jeep, but after this ordeal, I wouldn’t risk ever needing service from this dealership again. Not all dealerships are like this—my husband owns a Honda, and his service experiences have been consistently outstanding. Sadly, this place falls far below that standard. More

Bernalson assisted me with all my needs. I asked for a brakes check, he informed me it was part of the point checks, then he reported the findings. He also provided and placed my return stic I asked for a brakes check, he informed me it was part of the point checks, then he reported the findings. He also provided and placed my return sticker where I needed it. I would also like to mention the senior gentleman in parts on that date was very helpful though he could not give me details, he gave me enough information to make an informed decision. More

I love this dealership. The best one ever in history. I bring all my cars here. The best one ever in history. I bring all my cars here. More

Jorge was very helpful he took care of the problem very promptly answered my questions promptly answered my questions More

I pay $1700 to change the headlight to my 2024 Compass and they assembled the bumper incorrectly, I asked Christian Perz why the bumper had been installed incorrectly and he only gave me excuses that the and they assembled the bumper incorrectly, I asked Christian Perz why the bumper had been installed incorrectly and he only gave me excuses that the technician couldn't because the bumper has some clips broken and that's a lie I went to the body shop and they told me that the bumper is installed incorrectly. More