Hollywood Chrysler Jeep - Service Center

Communication wasn't the best...I tried calling on several attempts to get an update on my car and no one was picking up the personal line or the general line. I had to physically go back to an empty several attempts to get an update on my car and no one was picking up the personal line or the general line. I had to physically go back to an empty Service department to get an update. Either way, I was happy with the turnaround for my car repair. I hope this is a sign of times to come because the service department hasn't been the best at HCJ. (This survey states "Rick' was my Service Dept rep but I had Melissa. More

I went there because the service man said that I would need brakes soon. Waited a few months, made an appt at 0800, to find out that the appt was not to have my vehicle worked on, it was to only speak to need brakes soon. Waited a few months, made an appt at 0800, to find out that the appt was not to have my vehicle worked on, it was to only speak to the service man. I was called on the next day to say they were going to look at my vehicle and they did not. Went to pick my vehicle up on the 3rd day and was convinced to have them look at it. Was called a few hours later and was told that I needed brakes, rotors, differential fluid, brake fluid costing $1600.00 Declined the work, picked up my Jeep and paid $160.00 for them to do the check. The cashier was VERY NICE!! I brought my Jeep to another machinic and was told that I take great care of my Jeep and that I do NOT need brakes. Hollywood Jeep does gives out Smoking Tickets. Will never go back there again, Plus they could even fix the leak on my drivers door the previous time I went there. Sorry, I don't usually write bad reviews but this visit broke me down. More

The representative that help resolve my issue I was over paid I’ll let her know and she’s got it handle quick. paid I’ll let her know and she’s got it handle quick. More

Always quick and efficient No issues, information about Always quick and efficient No issues, information about the vehicle is communicated effectively Thank you Always quick and efficient No issues, information about the vehicle is communicated effectively Thank you More

Excellent service, super happy with how they handled my service. Definitely recommend them and will go back service. Definitely recommend them and will go back More

Rick and Melissa understand the meaning of customer service. Because of them I will not hesitate to purchase another Chrysler vehicle. service. Because of them I will not hesitate to purchase another Chrysler vehicle. More

They were quick (in fact almost immediately when I drove in) to service my car (oil change) and they fixed the item(s) that needed attention under the car. Overall all, I was very pleased. I attend to use y in) to service my car (oil change) and they fixed the item(s) that needed attention under the car. Overall all, I was very pleased. I attend to use your facility for as long as I own my car. Thank you Ron Norvich More

Friendly Service advisors, great and quick service! Melissa was great and friendly! I would highly recommend to friends Melissa was great and friendly! I would highly recommend to friends More

Great service, thank for the new coffee machine on waiting area. Oil change was done fast waiting area. Oil change was done fast More

My son was on his way to school when he rolled the driver window down and it would not go back up, of course on a day it was going to rain. I called the dealer and had him take it in immediately. They were a window down and it would not go back up, of course on a day it was going to rain. I called the dealer and had him take it in immediately. They were able to replaced the part for the window that day. Great service and always friendly faces. More