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Hollywood Chrysler Jeep - Service Center

Hollywood, FL

3.9
1,541 Reviews
Call Service Center (954) 342-5120

1,541 Reviews of Hollywood Chrysler Jeep - Service Center

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October 12, 2021

Satisfied with the service outcome, scheduling not too smooth, can improve to allow online booking More

by gabrielaalvare92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beatriz Jimenes , Mike Dickman, Rick Ogle
Report | Print
Oct 12, 2021 -

Hollywood Chrysler Jeep responded

We apologize that we did not meet your expectations at all service levels. We always look to continually streamline current processes as well as implement new ones to exceed the customer experience. Feel free to provide your contact information to social@hollywoodcj.com if you would like to discuss any new ideas you would like to implement in the future. Thank you.

October 11, 2021

Over priced services, be careful what you say to them because they’ll do work without notifying you and just charge you for it. More

by PUISISE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve
Report | Print
Oct 11, 2021 -

Hollywood Chrysler Jeep responded

We are sorry to hear that the pricing of our services did not meet your expectations. We want to make sure that you are getting only the services that are necessary for you. To ensure that you are fully satisfied now and in the future, please provide your contact details to social@hollywoodcj.com so we can reach out to you directly. Thank you!

October 09, 2021

I was the first oil change customer.They told me it I was the first oil change customer. They told me it would be 30mins. I received call about 30 mins. More

by dorischultz14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Ogle
Report | Print
October 08, 2021

Call first to see If I could come in. They said to come right in. More

by donzi1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Ogle
Report | Print
Oct 08, 2021 -

Hollywood Chrysler Jeep responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

October 08, 2021

Horrible customer service, sales people and service people, regret buying truck from this dealership. Also Had vehicle 5 days for oil change. More

by Algiltner1
Recommend Dealer
No
Employees Worked With
Ruck, Rick Ogle
Report | Print
Nov 10, 2021 -

Hollywood Chrysler Jeep responded

Thanks for your feedback. I'd like the opportunity for us to discuss any of the issues you have had with our store regarding customer service. Also, I would have to imagine your vehicle was here for more than an oil change, we have an express service lane exclusively dedicated to oil changes that turns customers within 30-60 minutes every day we are open. Please keep in mind that any other issues needing resolution besides an oil change do require time to correct.

October 07, 2021

The service was amazing, the employees are super polite and they really care about the clients. More

by MARIOMC221993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier lady, Mike Dickman, Rick Ogle
Report | Print
Oct 08, 2021 -

Hollywood Chrysler Jeep responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

October 07, 2021

Absolute awesome professional service given to me by the dealership yesterday, when they did my oil change More

by awillis3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dickman, Rick Ogle
Report | Print
Oct 08, 2021 -

Hollywood Chrysler Jeep responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

October 06, 2021

Al & Michelle are awesome! They kept me updated about my Jeep via email & phone, they were kind and professiobal. Thank you! More

by llhodges13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al and Michelle
Report | Print
Oct 08, 2021 -

Hollywood Chrysler Jeep responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

October 04, 2021

My oil and general car inspection was quick, complete and very efficient even if we they had a lot of work that day. More

by CHRISTIANECOTE54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Kieler, Rick Ogle
Report | Print
Oct 08, 2021 -

Hollywood Chrysler Jeep responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

October 02, 2021

We paid for Diagnostic on a check engine light and we only told we need a new transmission. No details, no write up of what was checked. That seems extremely shady. More

by ETIENNEFAMILY01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Stuart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dickman, Rick Ogle
Report | Print
Oct 08, 2021 -

Hollywood Chrysler Jeep responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case. Please know that this has been forwarded to management. We thank you for your feedback.

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