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Hollywood Chrysler Jeep - Service Center

Hollywood, FL

3.9
1,134 Reviews

1,134 Reviews of Hollywood Chrysler Jeep - Service Center

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July 22, 2021

The Best service Manager!!!! He was on top of my problem right away!! The only bad experience is with the first mom snd pop tow company who cancelled after me waiting almost 1.5 hours!!!!! More

by howardrudolph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dickman
Jul 29, 2021 -

Hollywood Chrysler Jeep responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

July 22, 2021

Dealer repaired the front passenger headrest airbag under warranty that deployed (even though there was no collision). The headrest was replaced but the dashboard airbag light is still on, the front passeng More

by orackal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcus
Jul 29, 2021 -

Hollywood Chrysler Jeep responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case.

July 22, 2021

The service may have been a little slow but the communication was very thorough so it didn’t feel like they were just wasting my time. More

by brogan.oc13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dickman
Jul 29, 2021 -

Hollywood Chrysler Jeep responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

July 21, 2021

Work was done quickly and for a much lower price than expected. I only had to hang out for maybe fifteen minutes while they finished up. More

by KITODONO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie, Mike Dickman
July 21, 2021

Great Service, I was in and out in 25 minutes or less. Very Knowledgeable and friendly service person. I will always return to service my vehicles More

by ciwalv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dickman
July 21, 2021

Did not check all fluids missing windshield fluid and took longer than they said they would the counter person was very good and curdecy ok More

by rhomsjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dickman
July 20, 2021

Dylan was excellent! The whole staff was great! Outstanding customer service! It was fast, in and out in less than 45 minutes. Very friendly staff! More

by MGUZMANVALES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dickman
April 29, 2021

With an appointment for 7am and it’s 9:39 am and my car still waiting in the parking lot. They told me that I may be waiting for 5 hours! Is that a good service!? More

by ctitanic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Stuart
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dickman
Apr 29, 2021 -

Hollywood Chrysler Jeep responded

It seems like your visit with us wasn't up to par. If you could please let us know what went wrong contacting us at social@hollywoodcj.com and include your name, reason for sub par visit and best way of contacting you. That way we can send it to upper management to get everything resolved.

Apr 30, 2021 -

ctitanic responded

What was wrong? Other that I came to an appointment at 7am and my car was checked around 11am!? I left the dealer around 1pm and all that time to align a sensor, something that was done in less than 20 minutes! I was told that the delay is caused by having too many repairs and not enough people to work on those repairs neither space! In another words, lack of resources! Come on! In 3 years this is always the case! The delays repairing simple things are unbelievable long! Getting appointments is totally useless! The appointment is just to get you in the system, not to check or work in your car! Unbelievable!

December 30, 2020

Excellent service. Very professional and friendly. I would recommend visiting this dealership when your looking for a car.. Ruel did an amazing job of explaining all the details. More

by Cmshell4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dickman
October 11, 2020

Being in customer service, I can see and acknowledge great service when I experience it. I was so impressed by just that at Hollywood Chrysler Jeep. Such impeccable attention to detail, everyone going a More

by SASHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Stuart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dickman
Oct 12, 2020 -

Hollywood Chrysler Jeep responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

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