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Hollywood Chrysler Jeep - Service Center
Hollywood, FL
1,085 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,085 Reviews of Hollywood Chrysler Jeep - Service Center
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August 31, 2021
Sucks its really bad they didnt help took too long nobody would call and keep updated. I got more calls about picking up the car and having no repairs done to it than anything else. would call and keep updated. I got more calls about picking up the car and having no repairs done to it than anything else. More
by CLAVERIAMAN
Verified Customer
Helpful August 30, 2021
I like the people that I deal with. They are friendly and make sure the job gets done. However I won’t go back for any service related matter unless it’s free which I am entitled to for the next 3 years bein make sure the job gets done. However I won’t go back for any service related matter unless it’s free which I am entitled to for the next 3 years being that i have a new vehicle because the prices are just insane. Not the service representatives fault. More
by fatbstrd105
Employees Worked With
Steve Roth
August 27, 2021
Was greeted by a young man named Hensley who had took down my information and introduced me to another young man named Dylan who went over my plan told me how long it would be and how many oil changes I down my information and introduced me to another young man named Dylan who went over my plan told me how long it would be and how many oil changes I had left. Was in and out in 20 minutes More
by Nguyen2
Employees Worked With
Rick Ogle
August 27, 2021
Rick is absolutely amazing and has been super helpful with all the issues I have had with my Jeep after my accident. I can't imagine taking my Jeep anywhere else. with all the issues I have had with my Jeep after my accident. I can't imagine taking my Jeep anywhere else. More
by lilgatorhater
Employees Worked With
Rick Ogle
August 26, 2021
Kerri was absolutely wonderful. Very attentive and I’ve never had my car serviced so quickly. She was punctual and was able to diagnose a price that was almost the amount I paid. I will be keeping her as a never had my car serviced so quickly. She was punctual and was able to diagnose a price that was almost the amount I paid. I will be keeping her as a contact and will continue to come whenever my jeep needs service. More
by jpani010
Employees Worked With
Kerri Evans
August 26, 2021
Took my Toyota truck into the express lane for an oil change. Quick and easy. Great service, and friendly faces. I would highly recommend this dealership for all your service needs. change. Quick and easy. Great service, and friendly faces. I would highly recommend this dealership for all your service needs. More
by L Gonzalez
Employees Worked With
Dylan Kieler, Rick Ogle
August 26, 2021
Very disappointing overall, know the dealership very well, but the service experience was totally off. Terrible communication, incomplete work on the car. Won't go back after this last visit. I will giv well, but the service experience was totally off. Terrible communication, incomplete work on the car. Won't go back after this last visit. I will give credit to service manager Rick Ogle for coming in help resolve and troubleshoot the issue at the end but this issue went on for 12 days... however when the car was finally returned, not clean, the access panel below the seats from work done was left unattached, cables were not properly connected, no sanitary considerations, etc. Service writer Steven mumbles and simply could not explain the process and details regarding a serious ABS / Master Brake Cylinder failure on a Jeep Grand Cherokee with only 13K miles. More
by mfagan
Employees Worked With
Steven Ruth, Rick Ogle
August 25, 2021
They changed my oil to synthetic oil without my permission and no one wants to take accountability. They also added additional services again without even calling me and had the nerve to tell me th permission and no one wants to take accountability. They also added additional services again without even calling me and had the nerve to tell me they left messages, funny because I didn't get them! I even verified the phone number with them to make sure they had the correct number. They left the interior filthy and the whole front including my custom bumper has some sort of sticky substance all over it. No one returns calls or messages including service manager Mike, its very disheartening. For the almost $1600 paid, their customer service sucks and I will not be back and anyone who asks me ai will let them know how crappy I got treated! More
by rudegirlstef
Employees Worked With
Steven Ruck
August 25, 2021
Understaffed, disorganized, and incompetentI have been Understaffed, disorganized, and incompetent I have been to this dealership many times in the past and always had great service. Alas, this is no m Understaffed, disorganized, and incompetent I have been to this dealership many times in the past and always had great service. Alas, this is no more. I brought my car in for an oil change and general inspection appointment and was told by the service advisor he didn't even need to see it, brought it though the express lane where I was told all was well. Not 3 months later, it broke down entirely and I was told it needed $4,000 of repairs and maintenance. It then still wouldn't start which the service team said was normal and sent it on it's way. It was not normal, still wouldn't start, then had to be brought to another mechanic for $100s of more repairs. Good luck even getting an answer to your phone calls or emails. There is not enough staff and the emails I've gotten in response have either ignored my issue or were about another unhappy customer's car issues. DO NOT GO HERE!!! More
by CAITLINFISHER
Employees Worked With
Rick Ogle
