Holler Honda - Service Center

Great customer Service I worked with Christopher Schaefer and he gave the best customer service! I would go back anytime! It was a great experience and a fair price. I worked with Christopher Schaefer and he gave the best customer service! I would go back anytime! It was a great experience and a fair price. More

I bought a "brand" new 2009 Honda Accord with 0 miles on it during their let's get rid of the 09 car sale! This car immediately had noise coming from the right-rear area of the car during either take off or it during their let's get rid of the 09 car sale! This car immediately had noise coming from the right-rear area of the car during either take off or stopping. I notified Holler of this (Sales Rep) and was told to bring it in. My first chance to bring the car in (December 22), I was told that they were closing and bring it back the next business day which was the 27th. I showed up at 7 AM. After turning my car in and waiting for nearly 3 hours, they provided me with a rental car to go to work. I was never called that entire day. Finally at 5 PM, I called the Service Tech, who stated that they had to "order" a part from Honda to fix my brand new car and the part would be in the following day. The next day came and went and I never heard from Holler Honda. I received a vm at 6:30 PM that evening that they finally fixed my brand new car and that I could pick it up. The following morning, I dropped off their rental and picked up my car. It appears to be fixed (even though it is brand new). No real explanation, just that they had to put some "material" in the right rear wheel-well..... Don't understand that but hey, no noise so I'm OK. 2 weeks later, I check my AMEX card and they are charging me $62.00 for gas on their loaner that they gave me without telling me I needed to return full or pay 7+ a Gallon (none of which was divulged to me)????????????? I have NOT even begun a relationship with this DEALERSHIP yet, but I think Classic HONDA gets my businsess from now on!!!! Heck, I think David Maus who services my Camry now is 1000 times better than these Yahoos (no pun intended). Thanks for reading and beware!!!! More