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794 Reviews of Holler Honda - Service Center
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March 15, 2015
Service I had a great experience at this location. Elizabeth Tarr went above and beyond my expectations. Love this location. The coffee, snacks and waiting a I had a great experience at this location. Elizabeth Tarr went above and beyond my expectations. Love this location. The coffee, snacks and waiting area is a great service for the customers. More
by Victoria
Employees Worked With
Elizabeth Tarr
March 09, 2015
Excellent Customer Service. My service advisor, Evalie Olivero, did a great job. She explained what the process would be, how much it would cost, and how long it would take. Sh My service advisor, Evalie Olivero, did a great job. She explained what the process would be, how much it would cost, and how long it would take. She even found me a loaner car at the last minute so I be productive while my car was being serviced. More
by frankmc
Employees Worked With
Evalie Olivero
March 08, 2015
Service I took my Honda CRV in for general scheduled maintenance and was greeted by Service Advisor Elizabeth Tarr. Elizabeth was very professional and perso I took my Honda CRV in for general scheduled maintenance and was greeted by Service Advisor Elizabeth Tarr. Elizabeth was very professional and personable when explaining the process and what would be done to my vehicle. My experience was very smooth and informative. I would definitely have my vehicle serviced with Holler Honda in the future and would schedule the service through Elizabeth Tarr. More
by dog
Employees Worked With
Elizabeth Tarr
February 26, 2015
Excellent service This was a positive and surprisingly quick service call which was managed by Bejamin Degregorio. I will definitely seek his help in the future. The de This was a positive and surprisingly quick service call which was managed by Bejamin Degregorio. I will definitely seek his help in the future. The dealership obviously is customer service oriented. I required two programmed keys and it went very smoothly. Thanks Ben! More
by Zippy
Employees Worked With
Benjamin Degregorio
February 25, 2015
Very good experience! ! I think it was a smart choice to get the oil change that my car needed at the Honda dealer. It was my first time going there and Mr. Andrew Steele w I think it was a smart choice to get the oil change that my car needed at the Honda dealer. It was my first time going there and Mr. Andrew Steele was very attentive to my answers, explained to me clearly the issues related with my car and his voice's tone sounded friendly and respectful. His customer service was excellent. Two thumbs up!!!!! More
by lety
Employees Worked With
Andrew Steele
February 19, 2015
Excellent Our experience at Holler Honda on February 18, 2015 was excellent. Our service representative was Andrew Steele. He paid close attention to the questi Our experience at Holler Honda on February 18, 2015 was excellent. Our service representative was Andrew Steele. He paid close attention to the questions we asked, and provided us with the answers we needed. He was patient, courteous and very informative. Our overall experience with Andrew and Holler Honda was excellent. C. Blaiwes More
by carolle
Employees Worked With
Andrew Steele
February 11, 2015
poor service Alfredo Edgerton service consultant took over my car after Gary Maretti let me leave car lot with a bad starter and timing belt. he had these items d Alfredo Edgerton service consultant took over my car after Gary Maretti let me leave car lot with a bad starter and timing belt. he had these items documented but never shared with me. Gary did not call me when he said he would and did not return my calls to find out what was wrong with my car. No other service consultant would assist because only Gary could tell me what was going on with my car. My car left worst then it started and Gary was supposed to call my warranty company on Monday. He never called. When I called to say my car was running poorly, Alfredo took car of my car. Despite his best efforts, my vehicle took over 6 days to start the repair. When the warranty company sent out the inspector, Alfredo was off that day and the other service consultants told him no one else could help him. Alfredo had set up for the manager to be in charge of my car that day. The inspector left and could not return until Monday (he originally came on Thursday) I wrote to the general manager and called to complain to Honda. The service department is not set up to provide customer service but for the service consultants to receive bonus or pay based on amount of repairs. John the manager did call me on Monday and I was unavailable. I did speak to Alfredo and they ended up taking care of my repairs not covered by warranty. Alfredo would be the only one I would ever want to be in charge of my vehicle repairs. he came in on his day off to finalize my paperwork the day the car was completed, called and informed me when he said he would and went out of his way to make my experience less painful. Overall they had my car for 7 days, they fixed the vehicle in a few hours but all could have been avoided if Gary Maretti cared about customer service. I do thank John for taking care of my repairs and Alfredo for always doing what he said he would do. I hope they implement a customer survey and base a bonus on the reviews like they do at Toyota and Nissan. They provide stellar service because they know that how they treat their customers matter. More
by unhappy
Employees Worked With
Alfredo Edgerton
February 07, 2015
Thanks to Rich at Holler Honda Orlando! Thanks Rich for all your help! Very courteous and fast service! I will visit again for service and maintenance for my Honda CRV! Highly recommend. Thanks Rich for all your help! Very courteous and fast service! I will visit again for service and maintenance for my Honda CRV! Highly recommend. More
by alejanine
Employees Worked With
Richard Barone
February 05, 2015
Service Rercall Passenger airbag Took my 2004 Honda Odyssey in for a second recall notice on the passenger side air bag actuator. Wasn't able to get an explanation why this needed to Took my 2004 Honda Odyssey in for a second recall notice on the passenger side air bag actuator. Wasn't able to get an explanation why this needed to be done a second time. In spite of that the service experience was a pleasant one. Stephen Toggweiler, the service rep, was prompt in booking the service call and was very attentive when I visited the dealership. The car recall service was completed promptly - 1.5 hrs., while I waited. Excellent service! More
by pjg041
Employees Worked With
Stephen Toggweiler
January 31, 2015
Outstanding Service I purchased a CRV from Holler Honda and routinely have it service there. Stephen Toggweiler is my service rep. and is a professional as they come. Fr I purchased a CRV from Holler Honda and routinely have it service there. Stephen Toggweiler is my service rep. and is a professional as they come. From the time I arrived at the check in station, until the time he showed up at my door could not have been more than two minutes. He quickly found out what I needed to have done and directed my to his desk to complete the paperwork. A routine alignment check found the car to be out of alignment. Stephen explained the problem and the risk of allowing the issue to continue and then told me the cost and estimated completion time. The car was completed right on time. Stephen has an easy going demeanor which relays confidence in his abilities to the customer and puts them at ease. The entire service depart goes out of their way to help you. They have also work on my wife's Ridgeline and done an excellent job with it. It is ten years old. They even caught a recall notice we missed. Overall I highly recommend Holler Honda and Stephen Toggweiler to anyone looking for an outstanding car dealership and service advisor. More
by Capt Joe
Employees Worked With
Stephen Toggweiler
