Holler Honda - Service Center

Problem With Customer Service Service people were unhelpful and rude. And did not solve my problem. I asked to see the service manager and he would not talk to me. Just kept sendin Service people were unhelpful and rude. And did not solve my problem. I asked to see the service manager and he would not talk to me. Just kept sending his service advisor to relay information. I then called the GM of the store and he did return my call. And told me to come in again. I came back in for the third time to get the problem fixed. He then started to argue with me and interrupt me. He had the attitude that I was the enemy and he needed to fight with me. He made no attempt to resolve the problem. I will never go back to this service center and I tell everyone about this awful experience. I also contacted Honda corporate about it and never heard back from them. What happened to Honda's quality and service? This company will fail if it keeps doing this. More

Fast and chill Been coming their since my mom bought her first Honda way back before I was born and now they help me with my car as well gotta love the service there Been coming their since my mom bought her first Honda way back before I was born and now they help me with my car as well gotta love the service there fast and effective More

Bad shuttle service Waited 40 minutes for a shuttle after talking to service rep, I been told it will be 15 minutes more. She said standard we too busy reply. They should Waited 40 minutes for a shuttle after talking to service rep, I been told it will be 15 minutes more. She said standard we too busy reply. They should have notify me of long wait ahead time and not "please have a seat someone will be with you shortly". 55 minutes is not "shortly". After 40 minutes I took Uber. If you plan to take sh True asked them for wait time and do not accept "shortly" answer. I do not blame Miguel for this service. He is just a hostage of poor shuttle service. More

Excellent service every time Excellent service department especially with Colleen Beach who is a wonderful adviser: professional, honest, very knowledgeable, and really cares abou Excellent service department especially with Colleen Beach who is a wonderful adviser: professional, honest, very knowledgeable, and really cares about customer satisfaction. Her team is awesome. The facility is beautiful, and while waiting for your vehicle, enjoy clean, quiet waiting areas. More

Took Advantage of My Grandmother The service department (fairbanks) charged my grandmother over $600 to replace a battery and battery cable. When I called to get answers the service m The service department (fairbanks) charged my grandmother over $600 to replace a battery and battery cable. When I called to get answers the service manager RON SHILLINGS was rude and unapologetic. I asked him to walk me through the bill and explain why they charged her over $300 in labor to change a battery and battery cable. He claims it took 2 1/2 hours. That's some slow service for a simple fix. I explained that our family works for the Hollers directly to which he replied "well your grandmother should have told us". Ron made no strides to correct this over charge in any way. He even went as far as blaming me saying "you called and haven't asked me for anything". I'm disgusted and shocked how they treated my grandmother and myself. More

DISHONESTY DISHONESTY DISHONESTY M My car came out worse and no one there took responsibility not even the manager. They wanted me to pay to fix what they messed up. Drew is a poor ex My car came out worse and no one there took responsibility not even the manager. They wanted me to pay to fix what they messed up. Drew is a poor example of customer service. More

Excellent Care I've recently started using Holler Honda off 436 by University I was blown away by the team at Holler especially Andre Cheese and Miguel my service ad I've recently started using Holler Honda off 436 by University I was blown away by the team at Holler especially Andre Cheese and Miguel my service advisor they had my car in and out in a 1/2 an hour less then what was quoted washed and vacuumed. They were professional and to the point it was a pleasure working with the whole Holler team. More

Awesome Service After a frustrating experience with the department that handles booking appointments I was ready to take my business elsewhere. I wanted to just drop After a frustrating experience with the department that handles booking appointments I was ready to take my business elsewhere. I wanted to just drop my vehicle off, get the recall service done and never come back again. However, Stephen Bellomo understood my frustrations and did an excellent job reminding me why I have always gone to this location to service my vehicle. He communicated with the mechanics about my concerns with the recall parts and about my AC. After a few hours, he presented to me what the mechanics found during their inspection and offered me options. Not once did he try to force me to do any of the services the mechanics suggested, which the total ended up close to $5,000. Stephen even got proactive and ordered a part that is still under warranty for my seat belt that causes the airbag light to come on whenever I turn the vehicle on. If you're for a professional adviser who values your business and addresses your need with the utmost sense of urgency, Stephen is definitely who I would recommend. He is one of the most, if not the most, respective and courteous person I know in the Service department. I'm glad I gave this dealership one more chance. More

Great Service It really makes a difference when you're dealing with a customer rep who doesn't put you down and demonstrates respect when dealing with a customer. D It really makes a difference when you're dealing with a customer rep who doesn't put you down and demonstrates respect when dealing with a customer. Danny Perez was very corteous; he answered all my questions in a very respectful manner. He checked for recalls and verified if parts were available. More

Excellent Service I drive all the way from Crystal River to Holler Honda on Semoran for service. My service advisor, Drew Craig, is friendly and knowledgable. It is w I drive all the way from Crystal River to Holler Honda on Semoran for service. My service advisor, Drew Craig, is friendly and knowledgable. It is work the 100 mile drive. I will continue to use Holler service department for m 2015 Honda Civic. More