Holiday World of Las Cruces

Bought a used 2022 cougar 5th wheel. Sale was ok, ended up paying price we wanted. Finance guy was pushing extended warranty real hard. For a cost of $10kfor the warranty we declined to Sale was ok, ended up paying price we wanted. Finance guy was pushing extended warranty real hard. For a cost of $10kfor the warranty we declined to take it. Was assured the shop had thoroughly gone through everything on the trailer. Left with the trailer and got 500 miles down the road and a wheel came off the trailer on the interstate because of a seized wheel bearing. Had to have it loaded on a flatbed and taken 50 miles where it could get worked on. Luckily I had insurance on the trailer. They do not check out everything on the trailer before selling it. Power cable was bad, I had to request a new one. So the trailer sits at a wheel and axle shop 1000 miles from me. I have owned 5 th wheel trailers over 40 years and wheel bearings and tires must be checked regularly. Something Holiday World of Las Cruces does not do. More

Thanks to the entire holiday world team in las crusas for job well done in helping to get our new 5th wheel. Your mission value statement says.Tell the truth,Keep your promises, be fair, respect the individu job well done in helping to get our new 5th wheel. Your mission value statement says.Tell the truth,Keep your promises, be fair, respect the individual and encourage intellectual curiosity…you nailed each of these!! Way to go More

Leann and Nacho's words carry no honor. January 26, 2023 was told if I paid for a Shop Work Order, this invoice would be forwarded to Keystone for warranty work. March 13, 2023 was notif January 26, 2023 was told if I paid for a Shop Work Order, this invoice would be forwarded to Keystone for warranty work. March 13, 2023 was notified by Keystone that the invoice still had not been received. Called Holiday World on the same day and spoke with Nacho, he said their system was down and he would call me when it was back up. March 15, 2023 Leann called, she would check and see what was going on, warranty writer was off but would be back the following day and Leann would "Definitely" call me back tomorrow. March 17, 2023 called Holiday World and was forwarded to Leann's voicemail. My invoice payment was less than $50.00 so no big loss. So if you want to deal with a service department with ill-managed commitment and no accountability this is the place. More

HOLIDAY WORLD OF LAS CRUCES, JEFF DRAY AND JOHN COOMES BENT OVER BACKWARDS TO HELP US, THEY ARE THE BEST, THANKS AGAIN FOR EVERYTHING 👍 BENT OVER BACKWARDS TO HELP US, THEY ARE THE BEST, THANKS AGAIN FOR EVERYTHING 👍 More

definitely will NOT be back to this place dealing with finance guy John was horrible. Very untruthful finance guy John was horrible. Very untruthful More

Parts and service dept is horrible in customer service and doesn’t follow through with what they say. So much for a handshake meaning something as they say. Get it in writing!!! and doesn’t follow through with what they say. So much for a handshake meaning something as they say. Get it in writing!!! More

The customer service here is trash. I am even a returning customer and they still treated me and my family poorly. I will 100% take my business elsewhere. I am even a returning customer and they still treated me and my family poorly. I will 100% take my business elsewhere. More

Refused to return my good faith deposit, despite the unit I was buying being misrepresented to me after I had signed the initial paperwork. Before leaving the dealership, I was taken one last time to view th I was buying being misrepresented to me after I had signed the initial paperwork. Before leaving the dealership, I was taken one last time to view the unit and it wasn't till then I was told the refrigerator was NOT a 12 volt, and was not compatible with solar equipment I was having installed as part of the purchase. More

Terrible after sales Service, I never will buy from again More

We ordered a new Fuzion 430 fifth wheel. The buying experience was wonderful. Omar and the sales team deserve 5 stars. Why one star...We dropped off our Fuzion Jan 4 to have cosmetic issues discovere experience was wonderful. Omar and the sales team deserve 5 stars. Why one star...We dropped off our Fuzion Jan 4 to have cosmetic issues discovered on a cross country trip addressed. One of the roof panels came loose and shifted, the shower leaked and damaged molding in the bathroom, decorative pieces on one of the slides were loose / coming off, and there was a tear in one of the seats in the toy hauler compartment of our rig. After 69 days in the shop...again, I say 69 days in the shop, we call to see if our Fuzion is ready. We are told it is and head to pick it up. The winds were horrible 13 March when we picked up our unit so we didn't go in to inspect anything. In good faith we left with our camper, booked a couple of trips now that we have it back only to discover today when we went inside that the damaged molding in the bathroom isn't fixed and the decorative piece on the slide that was loose before has been completely removed! I wish I could upload photos here, but I can't. The other kicker, as this review comes to a close, is we discovered on our trip that a recent recall on our Fuzion for the generator had affected our unit too. Basically the generator is wired wrong and does not power the rig. Despite Keystone listing Holiday World as a certified repair location to have the recall addressed they told me that they do not work on generators! So after 69 days in the shop we have some repairs made, some damage made worse, some damage not addressed at all, and still have to figure out where and how to get our generator recall fixed. Omar is amazing and we would recommend him to anyone considering purchasing a unit. The service department is beyond comprehension and subpar. Poor quality assurance, poor communication throughout the process, and poor service. More