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Hoffman Toyota
West Simsbury, CT
880 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 880 reviews
July 07, 2017
Horrible service experience I asked service to quote me for my wheel bearing. They told me I had to pay $120 for a diagnosis even though I already knew the wheel bearing was the I asked service to quote me for my wheel bearing. They told me I had to pay $120 for a diagnosis even though I already knew the wheel bearing was the issue. When they confirmed it was the wheel bearing they told me I only had to pay $60 for the diagnosis. When I saw my bill they added in an $8 charge for parts... there shouldnt be a parts fee in a diagnosis. They then told me it would be almost $1000 for the wheel bearing (labor not included). When I said no that was way too expensive they told me thats what Lexus parts cost. I told them that was not true and I could find the part way cheaper at autozone and I was not interested. At that point they said they could offer me an aftermarket wheel bearing for $650. (Labor not included). I said that was still way too much and that I would do the work myself. I ended up buying a new aftermarket MOOG wheel bearing from advanced autoparts for $175. The labor to put it on only took one hour so I had a mechanic elsewhere do it for $70. Hoffman toyota wanted to charge me $1400 for the wheel bearing and labor not including a $120 diagnosis fee. All that is just the financial reason you cant trust them. They also messed up my car. When I left after my diagnosis had been done, not even a hour later my check engine light came on, my vsc light, and my traction light. My car started sputtering and NONE of this ever happened before I brought the car to the shop. When I returned immedietly after this began happening on the same day I had picked the cat up, service told me they needed to charge me another diagnosis fee to look at it and that it must have just magically happened and had nothing to do with them. I am extremely frustrated with them. When I asked to speak to the manager he said there was nothing he could do and he reminded me that they charged me half for the diagnostic fee, as if that was more than I deserved. I feel taken advantage of and I also feel like they were doing anything they could to try and make money. There was no concern for the customer. I would never go to service there again. The hoffman body shop though, is wonderful. They did a wonderful job in a quick amount of time and I was extremely satisfied. Everyone there was great and friendly and helpful. More
by ishonadanielle93
Verified CustomerEmployees Worked With
Mike Fitzgerald, Michael Fuhr
July 07, 2017
New Car Purchase Jesus knew all the answers and made the whole process a breeze. All questions had answers and he had time to walk me through every paper, button, and Jesus knew all the answers and made the whole process a breeze. All questions had answers and he had time to walk me through every paper, button, and dial. Awesome dude! I was ready to sign papers for hours, but Mike works at lightening speed and doesn't try to sell useless add ons. More
by gahelfand
Employees Worked With
Jesus Roche, Mike Viara
July 06, 2017
MIKE FITZGERALD MIKE AS USUAL WAS RIGHT ON THE BALL! SERVICE WAS QUICK EVERYTHING DONE T MY SATIFACTION.IHAVE RECOMENTED TO ANUMBER OF FAMILY AND FRETNDS. ALSO WAIT MIKE AS USUAL WAS RIGHT ON THE BALL! SERVICE WAS QUICK EVERYTHING DONE T MY SATIFACTION.IHAVE RECOMENTED TO ANUMBER OF FAMILY AND FRETNDS. ALSO WAIT ROOM AND TOILETS VERY CLEAN More
by LPANE38
Employees Worked With
Mike Fitzgerald
July 03, 2017
great experience Very knowledgeable and answered every question I had.The salesman took care me with respect and courtesy. I would recommend Hoffman to anyone buying a Very knowledgeable and answered every question I had.The salesman took care me with respect and courtesy. I would recommend Hoffman to anyone buying a car. More
by jmfwbf
Employees Worked With
Julio Sosa, Jose Rivera, Tyrrell Dabrowski, Mike Viara
July 03, 2017
2nd purchase from Hoffman, great experience both times! We came to Hoffman to purchase a 4Runner because we had had such a great experience buying our Tacoma from them. We were not disappointed the second We came to Hoffman to purchase a 4Runner because we had had such a great experience buying our Tacoma from them. We were not disappointed the second time either. Julio and his team didn't play games with the price and worked hard to get us the exact vehicle we wanted. Next time we buy a Toyota (maybe an FRS next??), we'll go to Hoffman again for sure. More
by KHop
Employees Worked With
Julio Sosa, Mike Viara, Matt West
June 29, 2017
Timely service! For the 120,000 service - I needed to have it done in 90 minutes because of an important work meeting, and it was (didn't need spark plugs because th For the 120,000 service - I needed to have it done in 90 minutes because of an important work meeting, and it was (didn't need spark plugs because they were all replaced 6 months earlier) More
by cst
Employees Worked With
Mike Fitzgerald
June 29, 2017
Great friendly service - simple as that! I'm always wary of having to play the "sales game" when going to look at a new car. I appreciate that they are in business to sell cars but the high I'm always wary of having to play the "sales game" when going to look at a new car. I appreciate that they are in business to sell cars but the high pressure sales approach gets me moving on to the next dealer pretty quickly. There was none of that here. From the moment Amaury greeted me, to the moment I was driving off in my new car it was all very low pressure and more focused on what I wanted and ensuring the car I was picking worked for me. Would definitely recommend these guys. More
by Rob
Employees Worked With
Jamal Alkatib, Amaury Bruno
June 29, 2017
ABS light After some hours techs unable to correct problem. My bill was slightly over $400.00. They suggest that when the light comes on again I should return. After some hours techs unable to correct problem. My bill was slightly over $400.00. They suggest that when the light comes on again I should return. It seems that the light must be lit for diagnostics to evaluate source of problem. Techs were truly alert for this problem since my last visit when truck accelerated full throttle on Rt. 4 and had to push brake quite hard to hold truck from running away and put in neutral Tony DiGrazia Mike Fitzgerald Mgr. More
by MRDIGRAZIA
Employees Worked With
Mike Fitzgerald
June 28, 2017
Drove in and left with a new car same day! I cannot believe how easy it was to lease our new car. My car died, I went in and spoke to Jose. We worked the numbers super fast and easy (James was I cannot believe how easy it was to lease our new car. My car died, I went in and spoke to Jose. We worked the numbers super fast and easy (James was so wonderful), signed a couple forms (thank you Mike), picked the car and drove away! What an amazing experience. Thank you so much! I love my new Rav 4! More
by melissavozzolo
Employees Worked With
Jose Rivera, James Fappiano, Mike Viara
June 27, 2017
In and Out Jose took one look at me and knew what to do. I told him what I was looking for and he showed me exactly what I wanted. I went from a 2009 Camry t Jose took one look at me and knew what to do. I told him what I was looking for and he showed me exactly what I wanted. I went from a 2009 Camry to a 2017 Camry. When I took it for a test drive, I noticed the smooth ride. All the controls are where I remembered from my other car, with some noticeable upgrades. He is positive, respectful and attentive. He's got Game! Great experience. I pulled out of Hoffman in my new car in time for lunch. More
by knockyouout
Employees Worked With
Jose Rivera
