Hoffman Nissan

Dead Mouse Words cannot express how I felt when I was told by a local service station that the HORRIFIC smell coming from my vehicle was that of a dead rodent!!! Words cannot express how I felt when I was told by a local service station that the HORRIFIC smell coming from my vehicle was that of a dead rodent!!! I was told to go straight to the dealership as they are the only ones who could properly take care of this mess as the entire dash would most probably have to be removed! Upon seeing my vehicle with most everything (including all seats) removed to search for the rodent, I was calmed by both the Service Mgr, Rocky and Asst Svc Mgr, Justin who assured me my veh would be completely returned to it's original state smelling sweet with all new upholstery and filtration system. 2 weeks, One Act Of God insurance claim, a rental vehicle, 2 business trips and and one minor surgery later, and my vehicle is back in my possession! All I can say is THANK YOU to everyone at Hoffman Nissan in Simsbury for making sure this job was done right, timely and according to my insurance company's standards! More

excellent The representative was professional, efficient and friendly. I brought my car to the service center with an emergency and was able to get it fixed the The representative was professional, efficient and friendly. I brought my car to the service center with an emergency and was able to get it fixed the same day without an appointment. More

recall had booked 90 min for 2 recall items, was in and out in under 45 min. service runs a tight ship at hoffman nissan. my 3rd or so visit and always posit had booked 90 min for 2 recall items, was in and out in under 45 min. service runs a tight ship at hoffman nissan. my 3rd or so visit and always positive and timely. More

Quick and friendly service. Service was very quick as I was able to walk in, meet with Paul, test drive my new car and get it within the same night. Both Paul and Kirk were very Service was very quick as I was able to walk in, meet with Paul, test drive my new car and get it within the same night. Both Paul and Kirk were very informative and friendly. More

Dealer service customer Appreciation I was greeted By Rocky I must say the friendliest and most informative service manager I've ever dealt with. The problem quickly resolved service was I was greeted By Rocky I must say the friendliest and most informative service manager I've ever dealt with. The problem quickly resolved service was done I am very pleased with how the truck came out. It never handled as well as it does now thank you so much for the good service excellent Job on all counts service manager and technicians very Pleased five star More

Excellebt service Service was scheduled, vehicle was taken in as soon as I got there. When I was told how long it would take it was spot on Service was scheduled, vehicle was taken in as soon as I got there. When I was told how long it would take it was spot on More

An Unexpected Pleasure I just couldn't believe what I saw in my driveway last night. I had to check several times. Earlier in the week I had set up an appointment to check o I just couldn't believe what I saw in my driveway last night. I had to check several times. Earlier in the week I had set up an appointment to check out a new Nissan at 2:00 PM. on Wednesday Sept 21, 2016. By 6:00 PM I drove home in my brand new Pathfinder. I had no idea that could happen. Amaury met me at the door and led me to a chair in his office listening to me explaining what I wanted to purchase. He explained they did not have the color I wanted but he was sure he had a car in a different color that I would like. I really didn't believe him because I only wanted a certain color. He asked if I would just be willing to look at this color. He was not pushy just certain I would like it. I fell in love with the Pathfinder and the new color. I wanted running boards, Amaury arranged for them to be put on immediately. He called to insure & register my new car. The warranties & final finance paperwork were handled very courteously by Kirk By 6:00PM I was happily on my way home. More

Always awesome I purchased my Pathfinder in Nov.of 2014 and have always brought it to Hoffman Nissan for service. David Cyrus has always taken exceptional care of me I purchased my Pathfinder in Nov.of 2014 and have always brought it to Hoffman Nissan for service. David Cyrus has always taken exceptional care of me and the entire team is very attentive. I would and always do recommend them to everyone I know. More

Great customer service As is usual, customer service at Hoffman Nissan is excellent. For a number of years I was an assistant to the senior officer of a company who expr As is usual, customer service at Hoffman Nissan is excellent. For a number of years I was an assistant to the senior officer of a company who expressed the importance of Customer Service Excellence in our business. I have always been aware of customer service excellence in my interactions with people who provide services in various venues. Hoffman Nissan is #1. More

Best place to buy a car! I just leased a new Altima from Hoffman. This is the third time I've done business with them and it is always an easy and relaxed experience. Kevin I just leased a new Altima from Hoffman. This is the third time I've done business with them and it is always an easy and relaxed experience. Kevin Rurka was great, never pushy and was easy to talk to. I will always go back to Hoffman and recommend them to all of my friends. More