
Hoffman Lexus
East Hartford, CT
Filter Reviews by Keyword
By Type
Showing 1,616 reviews
We were treated extremely well. Kevin worked with us by phone in advance of purchase, making this a very easy, seamless experience. At delivery, everything was explained in detail - from the vehicle featur phone in advance of purchase, making this a very easy, seamless experience. At delivery, everything was explained in detail - from the vehicle features to the paperwork. No pressure to purchase ancillary services (warranty, insurances, etc.). More
Its been great experience to work with Lexus dealership I would recommend it to my friends. The staff was wonderful they work with you and go over the car features with you. Everyone was wonderful and I would recommend it to my friends. The staff was wonderful they work with you and go over the car features with you. Everyone was wonderful and I would like to thank them for the prompt attention that I was given. More
I’ve had my new RX350 for 2 weeks now and I couldn’t be happier. I just wanted to thank you and your dealership for the Customer Service I experienced during my purchase. My salesman, Dean DiBella, was fan happier. I just wanted to thank you and your dealership for the Customer Service I experienced during my purchase. My salesman, Dean DiBella, was fantastic! Very informative, pleasant, helpful, and easy to work with. After picking up my vehicle, I mentioned to Dean, that the reason why I purchased my new RX350 was a direct result to his customer service. I had spent several weeks looking at the Audi Q5 and would have probably purchased that vehicle, if anyone at that dealership had any interest in talking to me. After being ignored for the 4th time in 2 weeks by the fine folks at Audi, I drove next door to Lexus, and met Dean. Again, he was very helpful, knowledgeable, and interested in me as a client! Thank you again for the great customer service! I hope you can maintain that level…however, the bar is very high! I hope to do business with Hoffman LEXUS in the future. Sincerely, Brian Kelly More
A tremendous thank you to the incredible sales force at Hoffman. In particular, thank you to Tommy Ryan who went above and beyond to listen to my needs and make me happy. Thank you as well to Alehanndro Hoffman. In particular, thank you to Tommy Ryan who went above and beyond to listen to my needs and make me happy. Thank you as well to Alehanndro for your great explanations! I would highly recommend this dealership to anyone in the area, or even worth the drive in- I will be a lifelong customer of Tommy Ryan and Hoffman- Cheri Heath More
Tom Ryan made us feel right at home at Hoffman Lexus when we met and helped us to whittle down the selection of the SUVs we were looking at, pointing out the extras and advantages of each of the choices to h we met and helped us to whittle down the selection of the SUVs we were looking at, pointing out the extras and advantages of each of the choices to help us to make a selection that fitted our needs the most. As we already owned a Lexus, we knew the quality is there but Tom showed us all the changes and innovations since our last Lexus (2007) and was extremely helpful in negotiating a price that was acceptable to everyone at the table. Hoffman Lexus has a really nice showroom/office area and their service department is also very friendly and helpful. The overall experience has been most positive and we would definitely go to Tom if we need another car. More
This is our second time working with Tom Ryan and we have to say, he is one of the reasons we are back buying another Lexus. He knows us, our price-range, and what we want in a vehicle and he does whatever to say, he is one of the reasons we are back buying another Lexus. He knows us, our price-range, and what we want in a vehicle and he does whatever he can to make what we want happen! He is easy to work with and as fair as can be. We will continue buying cards with Tom Ryan for as long as he works with Lexus. We couldn't be more pleased with the service he provides us with. More
Don Salierno was great to work with. There was no pressure, they worked with me on the price of the car. Your finance manager, Alehandro (?) was great to work with and provided no pressure on any of pressure, they worked with me on the price of the car. Your finance manager, Alehandro (?) was great to work with and provided no pressure on any of the options avaliable to me. The whole experience was awesome. Great Job to the Hoffman Lexus Team. More
I have leased a Lexus for the past 6 years and have been very satisfied with the cars and dealership. I did look at other luxury SUV's, nothing compared with the quality and luxury of the RX350. As a single very satisfied with the cars and dealership. I did look at other luxury SUV's, nothing compared with the quality and luxury of the RX350. As a single woman I need a dependable car that handle's well in any inclemant weather. More
This was my best experience in buying a new car in decades !! Tom Ryan was awesome. He was very knowledgeable about the car we was interested in, as well as its competitors. He clearly explained all decades !! Tom Ryan was awesome. He was very knowledgeable about the car we was interested in, as well as its competitors. He clearly explained all of the bells and whistles, as well as the basics, so that we could make an informed decision on the purchase of a new car. When the decision was made to purchase from Hoffman, Tom treated us like family - giving us the very best price he could, which was xxxx good! In the Finance department Al Ramos was fantastic as well. He was clear, patient, and provided recomemndations based on our specific case. Again, the best Finance guy at a dealership in decades. Based on these initial interactions with Hoffman, I can only expect the very best when my Lexus comes in for service. Tom and Al - you guys ROCK! More
the people at this dealership were very friendly and try to help me in any way they can! They understand we are all just people and did not try to push me into a car that i could not afford. thank you hoffm to help me in any way they can! They understand we are all just people and did not try to push me into a car that i could not afford. thank you hoffman lexus, i love my car sooo much!!!!!!!!!!!! More