Hoffman Lexus

This is my 3rd Lexus with Hoffman and Tom Ryan. From day one, I was impressed with the courtesy, professionalism and customer service I received. As a female purchasing on my own, I often encounter difficu one, I was impressed with the courtesy, professionalism and customer service I received. As a female purchasing on my own, I often encounter difficulties with dealers or sales teams - NONE here - nothing but professionals from the minute you walk in the door. The service team is also incredible, and keeps me coming back. I have my choice of four Lexus dealers in my surrounding areas, Hoffman has earned my business, and continues to keep me coming back. More

Here is why: I have been a long-time customer of Hoffman Here is why: I have been a long-time customer of Hoffman Lexus. My current vehicle is my fifth Lexus with Hoffman. Bob DiNapoli advised me that servi Here is why: I have been a long-time customer of Hoffman Lexus. My current vehicle is my fifth Lexus with Hoffman. Bob DiNapoli advised me that service is needed on my vehicle precisely during each visit. He always addresses to my concerns seriously. He makes me feel extremely welcome and very comfortable. He has a very welcoming personality, and I enjoy being a Hoffman Lexus customer. More

This is the third RX I have bought from Hoffman Lexus (Don Salierno) in the last 7 years ... that in itself should tell you how pleased my husband and I are in working with them. We can't say enough abo (Don Salierno) in the last 7 years ... that in itself should tell you how pleased my husband and I are in working with them. We can't say enough about Don, he is a pleasure to work with, he's attentive when he needs to be and not 'pushy'. You aren't just a 'sale' to him, you are a person and that says volumes to the type of person he is. The excellent service we get from Hoffman sales doesn't just stop at the sale, it can also be said of their service department - they are accomodating, friendly and always there to serve their customers. Kudos to Hoffman's sales and service. Thank you, Dawn and Ernie DeStefano More

This is my second Lexus my wife and I purchased from Don, the internet sales manager at the Hoffman Auto Group. He has really been there for us both before and after both sales. For this purchase he went o the internet sales manager at the Hoffman Auto Group. He has really been there for us both before and after both sales. For this purchase he went out of his way to help me transfer my old Lexus and warrantee to my mom. Even though we special ordered the new Lexus with no trade agreement, when the car came in early he worked with us to get a fair trade on my Corvette at the last minute in December... before we had a record winter. He was a real advocate through both this and our prior sale, keeping us aware of any special offers or incentives through Lexus and worked to get us the best possible price on both vehicles. I have found him to be good person to work with and would recommend him highly. I plan on driving this Lexus into the ground, but should I ever purchase another car it would be through him at Hoffmans. More

This is the second Lexus I have leased from Hoffman Lexus and the first time I have been a repeat customer at any auto dealership. From the moment I parked, I was greeted by friendly, knowledgeable people. and the first time I have been a repeat customer at any auto dealership. From the moment I parked, I was greeted by friendly, knowledgeable people. I had an appointment and waited about 45 seconds before I was greeted by my salesman, Tom Ryan. Tom was awesome! He contacted me a few months before the end of my lease term and clearly explained my options. I was able to ask questions and think about my decision without being pressured. Tom was reachable by telephone and email...even on his day off. He listened to my needs/wants and was very patient and accommodating without being pushy and annoying. Tom was an absolute pleasure to work with. He and the family at Hoffman Lexus really made me feel like I was more application #12345. More

This is the 5th new Lexus that we have purchased, all with the help of Tom Ryan. He has been extremely pleasant, knowledgable,and just really great to work with. We will soon be purchasing another new Le with the help of Tom Ryan. He has been extremely pleasant, knowledgable,and just really great to work with. We will soon be purchasing another new Lexus for our daughter, and know that Tom will do his best to get us exactly what we need.He makes the process of buying a new vehicle a fun way to spend the day!! More

Don Salerno at Hoffman Lexus, E. Hartford, CT made the purchase of our Lexus truly one of the most enjoyable experiences we have ever had. While it is obvious that his job is to sell cars, we find that h purchase of our Lexus truly one of the most enjoyable experiences we have ever had. While it is obvious that his job is to sell cars, we find that he listens to what YOUR wants are, helps you through the process with no pressure, and then exceeds all expectations. It was an unbelievable experience. To add to this wonderful experience, Bob DiNapoli, our service consultant for vehicle maintenance, has a comfortable, low key style that makes you forget that he's not a member of your family. Bob can answer any service question and even suggests options to consider - he just can't do enough for his customers. Don and Bob's professionalism is top notch...no one better. There is no doubt in our minds that all our future car purchases will be with Hoffman. Thanks for a wonderful experience. More

I backed into another car and had an obvious scraped up area on my car. I stopped in @ Hoffman Lexus on my way home to make an appt to have body work done and Jim Berube offered to have them try to buff i area on my car. I stopped in @ Hoffman Lexus on my way home to make an appt to have body work done and Jim Berube offered to have them try to buff it out right then! They did and were able to remove 98 % of the damage. Great Customer Service!!! Thanks More

Not just good, but Great Customer Service by Tom Ryan here at Hoffman Lexus. He is friendly, informative, pleasant, a hard worker who knows his vehicles inside and out, and a guy who will work with you t here at Hoffman Lexus. He is friendly, informative, pleasant, a hard worker who knows his vehicles inside and out, and a guy who will work with you to close a deal. We had shopped other delears but they did not compare to the professionalism he, and the staff showed us. The dealership itself is well laid out and you can discuss details without feeling rushed or feeling that someone is over hearing every word you say. This is the second car we have purchased from Tom and we plan to return to see him again in the future. I will highly recommend Tom to friends and acquaintances who are in the market for a quality vehicle. Drop by - You will be treated as a valued customer from the moment you walk in the door! More

Hoffman Lexus is the place to go if you are in the market for a Lexus. The staff at Hoffman Lexus - lead by Kevin Warriner are exceptional. From the initial phone contact to driving away in our newly purch for a Lexus. The staff at Hoffman Lexus - lead by Kevin Warriner are exceptional. From the initial phone contact to driving away in our newly purchased used vehicle - Lexus RX350 - we were treated in a professional, courteous, and respectful manner. The level of customer service Ryan Mendez provided was outstanding - he was very patient and kind while helping us find the right vehicle. Mr. Warriner ensured we received the best pricing & even had a pinstripe removed to accomodate our taste. Our overall experience with Hoffman Lexus was not just great - it was excellent! ~ Jessica & Chris More