Hoffman Lexus

While we started off with one salesperson, we ended up being taken care of by Ron Brunelle who was fairly new to Lexus, which we would not have guessed because he knew absolutely everything about the SUV being taken care of by Ron Brunelle who was fairly new to Lexus, which we would not have guessed because he knew absolutely everything about the SUV we were about to purchase. He was a joy to work with and his love of Lexus was obvious. He was the perfect salesman; friendly, honest, upbeat,excited about the SUV we intended to purchase, and believable but also more than happy to give the buyer time to think things through before making a decision. Having leased one Lexus, owned the second, and about to purchase a third that was more complicated for me because so much is now done by computer and it was also was a hybrid, I certainly was thrilled that he was willing to take the time to show me everything I needed to know before leaving with the new SUV. I cannot think of one question he was not able to answer!! NOT ONE and I had plenty of questions. However new to Lexus or not, many things were out of his hands and were done by other people, which created a hectic and charged atmosphere. As this was our third Lexus, we knew from past experience, that negotiations were tough, if done at all. We decided to purchase the 2010 model because we thought we would be getting a GREAT deal only to find out it was minimal as was the trade in value of our old Lexus, which, they did offer to let us adjust the price if we wanted to take the old car back to sell privately. We blame ourselves for this as we had not done any research before going to the dealership and as I said before we did know how tough their negotiations can be. Those were the two things that we were most disappointed in, the discount on the 2010 model and the trade in value of our current Lexus. The whole idea was that we would leave with the new SUV the same day, which we did but it made for a very, very, very long and exhausting day. It did not occur to us to try to go to another dealer as one customer stated he did and the hassle of trying to sell the car ourselves did not make much sense after giving it some thought, although I am certain we could have gotten a better price for it had we taken the time to try to sell it privately. It just did not make much sense after all the paper work had been done etc., to redo everything adding even more time to an already long process but we would certainly try to sell this SUV before purchasing the next car. LESSON LEARNED!! They did give us a good deal on some of the extended services as I tend to keep my cars for a long time but I also take excellent care of them and don't put allot of miles on them. Besides we had developed a trusting relationship with Ron and our past experience with their excellent service, (which is extremely important to us), with this dealer over many years has created a deep loyalty. We do think that the sale itself should be more cohesive,as having different people doing different things keeps the salespeople running from one person to another, making it more difficult for them and in the end prolonging the sale of the automobile. More

This experience was by far the BEST I've ever had looking for a new car. Tom Ryan went above and beyond to get the deal done for us and to make sure we were happy. He is knowledgeable, friendly, and consid for a new car. Tom Ryan went above and beyond to get the deal done for us and to make sure we were happy. He is knowledgeable, friendly, and considerate. He took the time to help us on a VERY busy day and followed through on the entire deal. On the day of pickup, he stayed late to accomodate our schedule, took his time to go through the entire car with me and did not rush me out. Alexandro was also helpful, considerate of our limited time, and knowledgeable when we met to sign for our deal. We had previously had a Lexus from this dealership, switched to a Mercedes and are now back in a Lexus. After this experience, I will ALWAYS be in a LEXUS and will only deal with TOM RYAN!! Thanks Tom! More

This is my first Lexus ever and my first time dealing with the Hoffman auto group. I have to say it had been a very delightful experience so far! The customer service that Sal provided was top notch, with the Hoffman auto group. I have to say it had been a very delightful experience so far! The customer service that Sal provided was top notch, he answered ALL our never-ending questions truthfully and with a smile. I would certainly recommend Sal and the Hoffman auto group to my family and friends. Neo Gante More

This is my second vehile I have bought from Tom Ryan at Hoffman Lexus. My experiences with Tom and Hofman Lexus has been stellar. I was treated friendly and promptly from the monment I walked in the door Hoffman Lexus. My experiences with Tom and Hofman Lexus has been stellar. I was treated friendly and promptly from the monment I walked in the door. All my questions and concerns were answered thorouly. What can be a very unnerving experience was made easy. Thank-you Tom Ryan and the staff of Hoffman Lexus. More

Bill Jones is the reason why I've purchased two Lexus vehicles through Hoffman. Bill is very courteous and professional. He treated my wife and I with respect and more imortantly guided us in the right vehicles through Hoffman. Bill is very courteous and professional. He treated my wife and I with respect and more imortantly guided us in the right direction. Bill's interpersonal communication skills are unsurpassed and top-notch. Bill delivered on his promises which allowed me to trust him. Bill is definitely an asset to any business and Hoffmann is really lucky to have an employee like hime. He's a "Franchise Player" meaning, you want to keep him on your team and not lose him to the competition. I don't know what kind of incentives Hoffmann has for its employees, but Bill is deserving of an all-expense paid vacation. He should be recognized for his contributions. More

Simple, straight forward and excellent attention to every detail. Tom Ryan is a great representative of what Lexus is all about. This is the third time I haev worked with Tom and woudl do so again without detail. Tom Ryan is a great representative of what Lexus is all about. This is the third time I haev worked with Tom and woudl do so again without hesitation. The dealerships is convenient and amenable to working with my schedule. More

From phone conversations before arriving at the dealership to closing our deal, Don was as professional as one could possibly be. Don took the time to go over all options and how to use all of them dealership to closing our deal, Don was as professional as one could possibly be. Don took the time to go over all options and how to use all of them. My wife and were very impressed by the treatment by all employees at Hoffman Lexus. I would recommend this dealership and Don as a salesman to all friends and family. I was never pressured into buying any option or accessory and was given time to make informed decisions. I truly believe the way business is conducted at Hoffman Lexus should be a national model for the standard of excellence. More

I have 2 cars serviced at Hoffman, always a delightful I have 2 cars serviced at Hoffman, always a delightful experience to go there. Servica is fast, reasonable and they have the best techs I have ever w I have 2 cars serviced at Hoffman, always a delightful experience to go there. Servica is fast, reasonable and they have the best techs I have ever worked with. Jim Beruibe runs a tight ship and everyone appears to be happy there. They have diagnosed several difficult issues with both cars, an experience I can't imagine having elsewhere. Love to go there! More

I have a Lexus IS 250 and am very happy with it! I was I have a Lexus IS 250 and am very happy with it! I was getting onto the highway and got a low tire light, pulled over and had a flat tire! I limped i I have a Lexus IS 250 and am very happy with it! I was getting onto the highway and got a low tire light, pulled over and had a flat tire! I limped it to the dealership and as the Service department was closing Bob Dinapolli saved the day! Even though it was time for everyone to go home, he never made me feel like I was was causing an inconvience. This demonstrated customer service @its best!! thank you everyone! More

Worked with new salesman Ron Brunelle. He was attentive and responsive to our needs for locating a used vehicle for our 17 year old triplets. He treated them respectfully and made arrangements for special and responsive to our needs for locating a used vehicle for our 17 year old triplets. He treated them respectfully and made arrangements for special delivery when car needed to stay for emissions testing. Nice job. More