Hoffman Ford - Service Center

Worst Service Ever Brought in my 2014 ford fiesta for Inspection and service ( I had a transmission fault error, that was to be fixed two weeks earlier when the battery Brought in my 2014 ford fiesta for Inspection and service ( I had a transmission fault error, that was to be fixed two weeks earlier when the battery died but was never fixed). I dropped if off Tuesday morning on July 2nd was told would be ready by 5 that day, got as call had to order part, would not be ready until Wednesday a 5pm...never got a call I called in spoke with service manager was told that they had to order another part that I was told on both Tuesday and Wednesday that they had in stock and that my car would be ready by 12 on Friday...well I wasn't able to pick up my car until Saturday morning and then I get in my car and there are used gloves, shoe booties, and other garbage laying on my passenger seat. Then they were supposed to order parts for my husbands truck and never did. We have 3 vehicles that we bought from them and was services by them...NEVER AGAIN!! More

FORD , FIX OR REPAIR DAILY I purchased a certified pre own from Hoffman Ford , a 2013 Ford Fusion SE In April of 2016 from Brandon the salesman . At the time of purchase I was e I purchased a certified pre own from Hoffman Ford , a 2013 Ford Fusion SE In April of 2016 from Brandon the salesman . At the time of purchase I was excited , 6 months later is when I began to experience the worst service , consisting of poor customer service , and exspensive labor . I’ve expressed my dissatisfaction and tried to resolve issues with the service managers Scott and Dan. I have proof of only getting the car serviced at Hoffman Ford only . Thus far I had replaced the battery, a coolant valve , the Ford SYNC navigation system, now I’m experiencing ac issue where it only blows hot air . I also have gotten my windshield wipers replace there and the grind and skip every time it rains. My middle seat belt in the back is locked and unable to be used . My family has purchased 3 cars from them I would be the 4th in my family which means we’ve paid thousands to this dealership. I fully understand that vehicles are perfect but I suggest that is anyone is seeking a new vehicle to seek elsewhere. I have all my receipts from dates of service . A car is an investment I advise you to truly take caution . Also the Ford Fusion has multiple recalls ** recalls Hoffman claims they still don’t have the information to fix, and the parts to fix yet**. FORD “FIX OR REPAIR DAILY” More

Excellent Service, Friendly staff Darcy is very polite and helpful when I call. She gets my car in asap for appointment when I need it. She is an asset to the company. Darcy is very polite and helpful when I call. She gets my car in asap for appointment when I need it. She is an asset to the company. More

Customer Service I have been bringing any vehicle I own to Hoffman. Scott McCann takes care of all the needs. He is fair, and honest, and has the customer in mind when I have been bringing any vehicle I own to Hoffman. Scott McCann takes care of all the needs. He is fair, and honest, and has the customer in mind when making decisions to their vehicle. I HIGHLY recommend Hoffman Ford for service needs. More

frustrating Awful experience. Don't go here for repairs! They totally ripped me off on my car repair. After they finally realized that they were wrong about the c Awful experience. Don't go here for repairs! They totally ripped me off on my car repair. After they finally realized that they were wrong about the cause of my problem, I had already spent hundreds of dollars and they were unwilling to offer me any kind of recompense. They basically committed extortion by refusing to give me my car keys unless I paid for my completely unnecessary alternator replacement. I will never forgive them. At best they are incompetent and at worst they are criminals. More

number 137501 i learned that I had to travel 700 miles to South Carolina. my 2002 Ford T-Bird was in need of immediate service, I phoned the dealership and spoke wi i learned that I had to travel 700 miles to South Carolina. my 2002 Ford T-Bird was in need of immediate service, I phoned the dealership and spoke with KayLynn who calmed me down and said that they would get me in immediately and get my car taken care of for the trip. I am very grateful for the "above and beyond" call of duty by KayLynn and the entire Hoffman Ford staff for coming to my rescue. Sincerely, Jeff Baron More

Very happy with the service at Hoffman Ford. George was very helpful with getting my car in for service on short notice. I highly recommend recommend Hoffman Ford, they have great people working there that very helpful with getting my car in for service on short notice. I highly recommend recommend Hoffman Ford, they have great people working there that make you feel important. More

I really like bringing my vehicle into Hoffman Ford. Sheldon in the Service Department works really hard at making sure his customers are happy and satisfied with their visit. I would recommend Sheldon Sheldon in the Service Department works really hard at making sure his customers are happy and satisfied with their visit. I would recommend Sheldon and the Hoffman Ford Service Department to everyone. I have already told 2 friends who have started taking their vehicles to Hoffman. Keep up the great work Hoffman! More