Hoffman Ford - Service Center

DO NOT USE THEIR AUTO BODY SHOP! Hoffman has had my vehicle for almost a month and a half and they have been everything but reliable. Instead of diagnosing all the issues after my ac Hoffman has had my vehicle for almost a month and a half and they have been everything but reliable. Instead of diagnosing all the issues after my accident to order all the necessary parts so the customer is not stuck waiting for week after week to get their vehicle back they only ordered to start what they could see at a glance instead of investigating. I’ve been told on almost a weekly basis I’d be getting my car back and then they need to order more parts again. How do you not make sure you have all the parts you needed. Last week it was painting and ordering more parts and again this week was told I’d have it back by Thursday at the latest and once again they are ordering parts. They continue to keep dragging this out week by week every week a promise to have my vehicle back and every week they have to order more parts. They have no sense of urgency for their customers. This has been nothing but a game to them and a complete inconvenience to me. They have done nothing but try to blame it on my insurance agency but my insurance has been nothing but prompt and reliable they choose to take no responsibility for their inability to provide better service and place blame elsewhere. I will never use their body shop ever again and will definitely never give them the opportunity to sell me a vehicle. They lack consideration and reliability for the customer and I will never entrust them with my business ever again and they can forget any type of recommendation to others. Get your xxxx together Hoffman there’s no reason anyone should have to deal with the xx I’ve had to with your body shop and it’s frankly pathetic customers service. More

I had a great service experience. Jarrin Black, the service advisor, promised to have my car done at a time I requested and delivered. Jarrin Black, the service advisor, promised to have my car done at a time I requested and delivered. More

Jarrin Black was very efficient and professional in scheduling and shepherding me through my appointment. scheduling and shepherding me through my appointment. More

I needed an inspection and they were able to get me in quickly, communicated effectively and treated me respectfully. Every step of the process is well thought out and flows easily for the customer. Fro quickly, communicated effectively and treated me respectfully. Every step of the process is well thought out and flows easily for the customer. From the drop off (envelopes and pens and a well lit lot) to the separate area to pay it just makes sense. This was my first experience with Hoffman and I will be back! More

I was taken care of as soon as I arrive. The place was clean service person,Jarrin Black, was on top of everything. The place was clean service person,Jarrin Black, was on top of everything. More

Clean friendly dealership. The staff at Hoffman ford go the extra mile to maintain customer satisfaction. 5 stars! Service consultants like Desja Arroyo will keep me coming bac The staff at Hoffman ford go the extra mile to maintain customer satisfaction. 5 stars! Service consultants like Desja Arroyo will keep me coming back. More

Amazing experience with the Hoffman Ford Service Department. They worked directly with my warranty provider so I wouldn’t have to. They fixed my vehicle quickly and repaired it perfectly. Krystal ex Department. They worked directly with my warranty provider so I wouldn’t have to. They fixed my vehicle quickly and repaired it perfectly. Krystal explained everything clearly and was incredibly helpful. She was great. I am going to be bringing my vehicle to Hoffman Ford for all my future maintenance and repair. More

I have a leased 2020 Ford Escape and Hoffman Ford has always taken excellent care of it and me. Everyone is very polite and accommodating. always taken excellent care of it and me. Everyone is very polite and accommodating. More