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Hoffman Ford - Service Center

Harrisburg, PA

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98 Reviews

98 Reviews of Hoffman Ford - Service Center

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October 07, 2024

Made my service appointment for 10AM on October 4th for synthetic oil change, tire rotation, brake check, and fluids check. Waited in the customer wait lounge enjoying free coffee while my car was being se More

by Mike S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcos (Service advisor)
April 19, 2024

Excellent Service. Bob Hockenberry is excellent at understanding the problem and handling it with the right staff. He is very experienced with Ford products and alway More

by tthomas0418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hockenberry
November 17, 2023

DO NOT USE THEIR AUTO BODY SHOP! Hoffman has had my vehicle for almost a month and a half and they have been everything but reliable. Instead of diagnosing all the issues after my ac More

by Wednesday012014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle
Dec 05, 2023 -

Hoffman Ford responded

Thank you for your review and letting us know about your concerns and issues with our Collision Center. After speaking to the management team in our Body Shop it seems as if they were understanding of the limited time frame that you had to have your vehicle repaired and were able to be more than accommodating to have that corrected for you. I was informed that your rental was paid for and that your vehicle was delivered back to your place of employment by our Body Shop Manager. Again, we apologize for the timeliness of repairs on your vehicle, however we also are able to understand when a customer has a concern and go above and beyond to correct that concern. Should you have further issues please feel free to call me directly at 717-833-2501. Thank you, Mary Pratt, Assistant General Manager.

July 05, 2023

I had a great service experience. Jarrin Black, the service advisor, promised to have my car done at a time I requested and delivered. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrin Black, Josh Smith
Jul 05, 2023 -

Hoffman Ford responded

Ken, thank you for your 5-star review! We are pleased to hear that Jarrin delivered on his promises to you, and we can't wait to assist you again.

March 23, 2023

Jarrin Black was very efficient and professional in scheduling and shepherding me through my appointment. More

by rnnichols
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrin Black
Mar 28, 2023 -

Hoffman Ford responded

Thank you so much for your 5-star review! We are so pleased to hear that you were satisfied with our Service Department, and we can't wait to assist you again in the future!

March 09, 2023

I needed an inspection and they were able to get me in quickly, communicated effectively and treated me respectfully. Every step of the process is well thought out and flows easily for the customer. Fro More

by ChristiM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrin
Mar 10, 2023 -

Hoffman Ford responded

Christi, thank you so much for your 5-star review! We are very pleased to hear that you enjoyed your service experience here at Hoffman Ford, and we can't wait to assist you in the future!

January 10, 2023

I was taken care of as soon as I arrive. The place was clean service person,Jarrin Black, was on top of everything. More

by Dsforker84
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrin, Black
Jan 10, 2023 -

Dsforker84 responded

Great service. Everyone was professional and courteous

Jan 11, 2023 -

Hoffman Ford responded

Thank you so much for your 5-star review of Hoffman Ford. We are so pleased to hear that you had a great service experience with Jarrin. Thank you again for choosing Hoffman Ford, and we can't wait to see you again!

November 30, 2022

Clean friendly dealership. The staff at Hoffman ford go the extra mile to maintain customer satisfaction. 5 stars! Service consultants like Desja Arroyo will keep me coming bac More

by Pse4dj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desja Arryo
Nov 30, 2022 -

Hoffman Ford responded

Thank you so much for your 5-star review of Hoffman Ford. We are so pleased to hear that you had a great service experience with Desja. Thank you again for choosing Hoffman Ford, and we can't wait to see you again!

November 03, 2022

Amazing experience with the Hoffman Ford Service Department. They worked directly with my warranty provider so I wouldn’t have to. They fixed my vehicle quickly and repaired it perfectly. Krystal ex More

by Berkheiser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krystal Delano
Nov 16, 2022 -

Hoffman Ford responded

Thank you so much for your 5-star review of Hoffman Ford. We are so pleased to hear that you had a great service experience with Krystal. Thank you again for choosing Hoffman Ford, and we can't wait to see you again!

September 16, 2022

I have a leased 2020 Ford Escape and Hoffman Ford has always taken excellent care of it and me. Everyone is very polite and accommodating. More

by jackiebur630
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desja Arroyo
Sep 19, 2022 -

Hoffman Ford responded

Jackie, thank you so much for your 5-star review of Hoffman Ford. We are so pleased to hear that you had a great experience at Hoffman Ford. Thank you again for choosing us, and we can't wait to see you again!

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