Hoffman Ford

It was time to replace my wife's Highlander. I'm quite analytical, so I gathered data regarding all manufacturers' small crossover suvs. I then visited each showroom and test drove each model and made no analytical, so I gathered data regarding all manufacturers' small crossover suvs. I then visited each showroom and test drove each model and made notes. Three suvs stood out; the Honda CRX, the Hyundai Sante Fe, and the Ford Escape. These three were all new models, except the honda which came out as a 2012 model. I took my wife to the three dealers and had here give each a test drive. She eliminated the Sante Fe because of a rough ride. The Honda, although a newly designed model, was slightly less expensive, but the feayure list was somewhat limited. She chose the Escape which is feature laden and has a comfortable drive. The dealer allowed us to drive the demo for over 4 hours. I reset the "cumulative MPG" feature and drove 2 hours on highways and two hours in city traffic. The Escape is rated at 22 MPG City and 31 MPG highway with a projected 25 MPG average. Our excursion produced a 25.8 MPH! It has 3 years of Serius playing on an upgraded Sony sound system. It has "blind spot warning" and auto parallel park. I can make a phone call or take one without taking my hands off the wheel using voice commands. It has 8 airbags including driver knee bag. I subscribe to consumerreports.org, proceeded to build the vehicle we were to order and the site produced a price which would be fair to the dealer and me. I presented the number to the dealer and they accepted. In addition, there was a $750 dollar rebate, so I actually paid less than I had planned to. I drive a 2010 Lincoln MKS and have used Hoffman's service department and am thoroughly pleased with that side of the business. Brandon Parker, my salesman was very very patient throughout the three months it took me to purchase the Escape. Hoffman offers a evening class where technicians explain the features of their vehicles. This really appealed to my wife who is somewhat technically challenged. Overall, Hoffman earned my business and I look forward to a continued relationship. More

Avoid this dealer! My experience is with preowned sales only, so I can only speak for that. Prices are %30 above bluebook and if your lucky you can talk them down to %20 above - but beware of what they te only, so I can only speak for that. Prices are %30 above bluebook and if your lucky you can talk them down to %20 above - but beware of what they tell you, because the price may suddenly change at the end. The only thing worse than the prices is the customer services. The way they treated my family was dispicable. There are plenty of places to buy a car in the Harrisburg area; no need to ever go here. More

I had a very pleasant buying experience thanks to Milt Watson, sales representative. The whole process was done easily and in a professional manner. Bravo! Watson, sales representative. The whole process was done easily and in a professional manner. Bravo! More

Told Ed the used car salesman we needed a reliable car for my daughter! Interested in a 04 Mustang we seen on web, which we were told passed 100 some point inspection or it wouldn't be on the lot, no wor for my daughter! Interested in a 04 Mustang we seen on web, which we were told passed 100 some point inspection or it wouldn't be on the lot, no worries. We showed up to look at it and the web picture had it looking flawless, but upon walking up to it the bumper which was flawless in the pic was actually peeling paint off. We were told it was Garage kept and tender loving care and about how all the extras were put on it at a business right down the street! Ed said it was the most reliable of all the mustangs on lot. Saying that I would say I would hate to be the people who bought the other 4 or 5 that were there. But now 3 months later it is sitting at a Ford Dealer in York needing a whole rear-end and they are not sure what else till they can drive it! Mechanic said the car was beat to death, it only had 43,000 miles on it, the dealership says they don't know how it could pass Ford inspection, should have gone to auction. Now that we are looking at the paperwork, we see that we actually signed paperwork they sold it as is! But sold us the Ford Prestige Warranty! Thank GOD we bought it! But it may not cover the ABS issue and issues getting it into 1st and reverse. She has beening driving a stick for 8 years and she didn't beat the car! I would beware of buying anything but new from them. Now I know why the used lot is across the street, as when something like this goes down customers across the street can't hear it. More

I have dealt with Hoffman Ford for many years. There service department is top notch and their staff is always willing to help solve any problem. I recently bought a new 2011 Ford Explorer there recentl service department is top notch and their staff is always willing to help solve any problem. I recently bought a new 2011 Ford Explorer there recently and the sales department was just as great as the service department. Would recommend this place to anyone! More

My daughter purchased a used Hyundai from Hoffman. Car had a slight noise in front. Was told by Brad it was just a bearing, to have car checked out and get back with him. My daughter did so. Returned c had a slight noise in front. Was told by Brad it was just a bearing, to have car checked out and get back with him. My daughter did so. Returned car after 2 days because the bearing turned out to be a broken axl. Want to charge her $700 more for repair. You are probably saying she should have had it checked before buying it, and in most cases you are correct. However, Brad is my Daughters Uncle... Is this the kind of so called "salesman" / Con Man you wantn to deal with? I think Not. More

Went to this dealer to drive a 2011 explorer- Did not Went to this dealer to drive a 2011 explorer- Did not have what I wanted on the lot-But they could get it for me... Wanted a committment sight unsee Went to this dealer to drive a 2011 explorer- Did not have what I wanted on the lot-But they could get it for me... Wanted a committment sight unseen-YEA...OK.... No #'s on paper...all "backroom" dealings-Had no idea where the #'s were coming from- Ended up wanting to take the White explorer...was already sold (Thank God!!)-I was scolded like a child, b/c "I backed out of the deal"... Which I did not- Told them where they could get another vehicle which was comparable- Was told they would get back to me....that was 4 weeks ago-STILL WAITING- My husband and I have great credit- Bought a BRAND NEW SUV this w/e...YOU LOSE HOFFMAN- More

I was treated very fairly at Hoffman Ford. They gave me a great price on a vehicle I liked. They also have done some service work and body work on my car as well. Both my service experience and my experience great price on a vehicle I liked. They also have done some service work and body work on my car as well. Both my service experience and my experience with their body shop was great! They are very customer focused and friendly. They have wireless internet access too, so I could work while waiting for my vehicle. Facility is clean as well. I would recommend this dealership to anyone! Thanks Hoffman Ford!! More

i bought a year old vehicle 03 explorer i made the deal and paid cash for the vehicle it was like pulling teeth to get the things that were supposed to be included in the deal . every thing was finally tak and paid cash for the vehicle it was like pulling teeth to get the things that were supposed to be included in the deal . every thing was finally taken care of after making a bunch of extra visits and calling many times bugging them. so beware not the type of dealership i want to deal with again . a take your money and run type of thing . More