Hoffman Ford

There comes a time when a business can step up and help a customer in need in a unique situation, and unfortunately Hoffman failed miserably to help to take care of a previous customer. My father purc customer in need in a unique situation, and unfortunately Hoffman failed miserably to help to take care of a previous customer. My father purchased a new car many years ago from Hoffman that he kept in storage and never drove - didn't really find out until his death, and all of his important paperwork was destroyed in a fire. So we had no paperwork, no title, no registration - nothing for this car. We eventually were able to find the dealership he purchased it from - Hoffman Ford in Harrisburg. Upon my mother's original call to Hoffman, she was told that since the car was purchased more than 7 years ago, they have no record of the purchase and can't help her. I stepped in to help, and through social media was able to find someone very helpful at corporate Ford. They were able to see the purchase of the car from Hoffman, and seemed sincerely like they wanted to help. After some time of this person doing research, they had an answer. They said the dealership can request a replacement SMO from Ford, and Ford will send that to them and with that document they can sign over the vehicle and that document can then be used to tag and title the car. So I called Hoffman and ended up speaking to a sales manager, Dave Smith. I talked to him about the situation, he took my information sort of begrudgingly, and said he would call me later in the week. I never heard back from him, and called and left messages. I then talked to another manager at Hoffman, who said Dave would be working the next morning and would make sure he gave me a call by 9:30. Of course, no call. Eventually after many calls I was able to get Mr. Smith on the phone. He said he couldn't do anything. I asked why they can't request the SMO from Ford like the person at Ford said, and he said that when they looked up the vehicle they saw it was sold to my father's company and they would need proof that he was with that company (he was the sole owner), and I said no problem, I have all that information. Then Mr. Smith said that it would be too much work. The person at Ford said it's a 5 minute process. Mr. Smith seemed to take zero interest in helping out in this unique and melancholy situation. I offered to pay for the time, or any expenses in doing this. He said he can't help me any further, and even went to suggest using a lawyer. All this because he, or someone else there, doesn't want to spend 5 minutes to try and help in this situation. As a business owner myself, this kind of attitude and unwillingness to go a bit extra to help out a previous customer is beyond frustrating and incredibly disappointing and hurtful to my mother who is trying to work through getting the estate taken care of, and that can't be done until this vehicle situation is sorted. So - thank you Hoffman for making an already incredibly difficult time even worse because you won't lift a finger and spend 5 minutes to help out a previous customer. More

We recently bought a used car from Hoffman Ford. We had the pleasure of working with Devon Gassert who was absolutely amazing. He went above and beyond for us to make sure we got everything we neede We had the pleasure of working with Devon Gassert who was absolutely amazing. He went above and beyond for us to make sure we got everything we needed. Everyone was so friendly and helpful. They answered all of our questions and made sure to get us in the car we wanted. More

I had a great car buying experience at Hoffman Ford. I went in with a specific type of vehicle in mind, and was happy that Dave Jimison, the sales person I worked with was very knowledgeable and friendl I went in with a specific type of vehicle in mind, and was happy that Dave Jimison, the sales person I worked with was very knowledgeable and friendly without being pushy or trying to upsell me to a more expensive vehicle. I got a reasonable price for my trade, and am really enjoying my new (to me) car. More

Fantastic service! Ask for Ben Breneman! He is absolutely amazing to work with! So happy I decided to buy from this dealership. Ask for Ben Breneman! He is absolutely amazing to work with! So happy I decided to buy from this dealership. More

Jarrin Black was very efficient and professional in scheduling and shepherding me through my appointment. scheduling and shepherding me through my appointment. More

After 1 week of my new 2023 Explorer, I'm really excited.   Lots of people have seen it and loved it.  On ordering this beauty, Ben gave us all the options we could pick from and also noted all the add ons we   Lots of people have seen it and loved it.  On ordering this beauty, Ben gave us all the options we could pick from and also noted all the add ons we wanted.  This is our 4th Explorer from Hoffman, and we like this one the best.   Your service department took good care of those other 3 cars, and we know we can depend on them in the future.  Mr Meyers introduced us to Hoffman Ford back in 2014 More

I needed an inspection and they were able to get me in quickly, communicated effectively and treated me respectfully. Every step of the process is well thought out and flows easily for the customer. Fro quickly, communicated effectively and treated me respectfully. Every step of the process is well thought out and flows easily for the customer. From the drop off (envelopes and pens and a well lit lot) to the separate area to pay it just makes sense. This was my first experience with Hoffman and I will be back! More

Great customer, Excellent salesman Joe Latshaw, loving my car purchase. Thanks to everyone that helped me and my son. car purchase. Thanks to everyone that helped me and my son. More

I was taken care of as soon as I arrive. The place was clean service person,Jarrin Black, was on top of everything. The place was clean service person,Jarrin Black, was on top of everything. More

Clean friendly dealership. The staff at Hoffman ford go the extra mile to maintain customer satisfaction. 5 stars! Service consultants like Desja Arroyo will keep me coming bac The staff at Hoffman ford go the extra mile to maintain customer satisfaction. 5 stars! Service consultants like Desja Arroyo will keep me coming back. More