Hoffman Ford

Just had my Ford 250 Super Duty serviced , they are like family there. Ken Jones is the best! Will always go there for service! Number 1 family there. Ken Jones is the best! Will always go there for service! Number 1 More

Great experience! Amazing Facility! And Chick-FilA This was my first service experience back at Hoffman Ford in many years. I moved to the Mechanicsburg area so I had been servicing my F150 at dealers This was my first service experience back at Hoffman Ford in many years. I moved to the Mechanicsburg area so I had been servicing my F150 at dealers over there. The other dealers were treating me ok, but a friend of mine told me that I needed to check out the new Hoffman Ford. Let me just say, they have overhauled everything. The customer experience was 200% better than the last time I was there. I pulled right into their new service drive and was greeted before my truck even came to a stop by one of their friendly valets. He got all the information needed off my vehicle and then walked me over and introduced me to my service advisor Sheldon. Sheldon was actually on a phone call so Advisor Kevin at the adjoining desk jumped right in to help me. He quickly wrote the order, explained to me the entire process and told me it would take about 30-45 mins for my oil change/rotation. Sheldon jumped right back in to help as soon as he was off the phone. He offered to give me a tour of the new building which is unlike any car dealership I have ever been too in the mid-state. The new building has an incredible customer lounge with real fireplace. It felt like I was in my living room. Next he showed me the adjoining cafe area, which get this, will apparently have a functioning Chick-Fil-A cafe serving food in the next few weeks. Unbelievable! Can’t wait to bring my grandkids for lunch. Next, he showed me their gift shop which has all kinds of Ford memorabilia, clothing and goodies for sale. They even had a variety of toys in there including matchbox cars, which I bought some for my grandson since he is an avid collector. I sat down by the fire and it felt so relaxing and homelike. 37 minutes after I pulled in the service drive, Kevin comes walking down to get me and says my truck is done and ready to go. He takes me to the cashier explains the charges, Reviews a report on the health of my vehicle and tells me that a valet is pulling my vehicle back into the covered drive for pickup. Within 45 minutes, I was in and out the door, but to be truly honest as an old retired guy, I really wish I could of stayed longer to enjoy the surroundings. Two thumbs up to Hoffman Ford for exceeding my expectations for customer service and creating an experience I won’t forget. I can’t wait to come back again. More

Just bought a ford explorer. Salesman Bibb was awesome. Gave us honest feedback on the two vehicles we were looking at. I would definitely go see Salesman Bibb if you want great service. Gave us honest feedback on the two vehicles we were looking at. I would definitely go see Salesman Bibb if you want great service. More

I just recently had my vehicle serviced at the Collision Center, and I could not be happier with the service I received from Hoffman Ford. Dustin was superb, and there are very few adjectives that can adequ Center, and I could not be happier with the service I received from Hoffman Ford. Dustin was superb, and there are very few adjectives that can adequately describe his professionalism and attitude with this repair. He helped organize my appointment and kept me updated on the status. He was even kind enough to help me get my sunglasses out of my car and let me pick them up when I forgot to grab them before I left. Although I was less than thrilled to be in an accident, Dustin made the process seamless. Can’t recommend the Hoffman Ford team enough! More

Service was friendly and very helpful. I love the new open building. I will definitely continue to use Hoffman Ford and tell my friends what a great experience I had. Thank you Bobby! open building. I will definitely continue to use Hoffman Ford and tell my friends what a great experience I had. Thank you Bobby! More

Proud owner of a Ford Edge ST.Thank you Sheldon Dobbs of Proud owner of a Ford Edge ST. Thank you Sheldon Dobbs of Hoffman Ford for excellent and fast service. Everyone was helpful and polite. The new build Proud owner of a Ford Edge ST. Thank you Sheldon Dobbs of Hoffman Ford for excellent and fast service. Everyone was helpful and polite. The new building is beautiful! Cant wait for things to come. More

Oil change/ State Inspection By being a member of the Ford club and getting the Ford dollars to use makes going to Hoffman Ford a good deal. Ford years age had the commercial th By being a member of the Ford club and getting the Ford dollars to use makes going to Hoffman Ford a good deal. Ford years age had the commercial that said it may be your car but it is still our baby... I believe you should get the best qualified people to work on your truck. More

I love Hoffman Ford! Once again, I am extremely pleased with the work done at Hoffman Ford. My Honda CRV looks great! The entire experience; from first call to pick up o Once again, I am extremely pleased with the work done at Hoffman Ford. My Honda CRV looks great! The entire experience; from first call to pick up of my vehicle was flawless. I would like to personally thank Jared Reiber for taking such good care of me. He was an absolute pleasure to work with. Thank you, Jared, for actively listening to me....taking the time to call, and even offering to assist me with the downloading of photos if needed. Hoffman Ford goes above and beyond. If you ever need to have your auto repaired, don't hesitate. Hoffman has your back. More

Buyer and Consumer Beware My husband and I purchased as Used 2014 Ford F150 truck from Hoffman at the end of May 2019. The truck seemed great, had some mileage on it, but in r My husband and I purchased as Used 2014 Ford F150 truck from Hoffman at the end of May 2019. The truck seemed great, had some mileage on it, but in really good condition otherwise... so it seemed. We had gotten the last servicing report performed on it from February 2019 when the truck had been traded in by the previous owner. They showed work performed on the steering, brakes, spark plugs, and standard maintenance work. We were assured everything on the truck was in top notch shape and good to go with reassurance there would be no issues spring up that would impact us. WELL WE WERE VERY WRONG. The Spark Plug issue was all 6 being replaced due to Misfires... at only a little over 10k miles later, same problem starting occurring and we took it to the local Ford Dealer in Denver, CO where we had recently moved it. Here the same problem with misfires was occuring again due to the boots that fit over the spark plugs never having been replaced, causing the new spark plugs to get damaged and all boots and 1 spark plug having to be replaced or the vehicle would continue to get worse and inflict further damage. We also had to replace the front brakes and rotors with less than 10k miles from purchase time due to them being worn down to the metal of the brake pads. After the spark plug and boot problem being revealed, we contacted the Service Manager at Hoffman Ford and requested them to cover the expense of the new boots and 1 new spark plug replacement as the problem occurred due to them not fully correcting the issue back in February and only fixing it half way. They refused, said it is not their protocol as the boots were fine when they inspected them and it was our problem. We also mention the front brake pads and rotors being beyond passable PA inspection level and down to the metal and the Service Manager stated they had measured them at 11/16 so were fine as well. We spoke with 3 Ford Dealerships near us and all of them mentioned there would have been no way for the brake pads to be at that level and then need replacing less than 10k miles later, and if any of their service departments ever replace spark plug THEY ALWAYS REPLACE THE BOOTS WITH THEM SO THAT THE NEW SPARK PLUG DOES NOT GET DAMAGED. Being as that we knew we were going to get no where with them taking ownership and responsibility for their neglect on servicing they performed in February 2019, we hung up on the Service Manager and decided to advise all those who are looking for a vehicle or needing servicing on one to AVOID HOFFMAN FORD AT ALL COSTS AS THEY PERFORM HALF COMPLETED WORK OR HAVE SUCH LOW STANDARDS ON WHAT IS ACCEPTABLE THAT IT CAN BECOME A RISK TO CONSUMERS. We have no reason to lie, make up stories, or slander a company that we placed our trust and money to unless what we have to say is the 100% truth. With how the economy is, being middle class ourselves we are handing out our experience and advise to others like us to go elsewhere and stay away from Hoffman as they put on a great front, but are completely unsupportive when things start to go wrong. BUYERS AND CONSUMERS BEWARE!!!!!!!!!!!!! More

Wonderful Service Department Service Department is really top notch. Friendly staff, loaner vehicles, shuttle service, customer lounge and cafe. I was kept informed and updated of Service Department is really top notch. Friendly staff, loaner vehicles, shuttle service, customer lounge and cafe. I was kept informed and updated of my repairs throughout the day. Very happy with the service. More