Hoffman Ford Lincoln

Awful Sales Experience Came in with the intention of buying/leasing a new Ford Explorer. As soon as we walked into the door, we were practically demanded to sit down. My hus Came in with the intention of buying/leasing a new Ford Explorer. As soon as we walked into the door, we were practically demanded to sit down. My husband started off the conversation and asked what their options are and the differences, at this point we were spoken to like we were xxxx that could not afford a new vehicle. I had to step in (otherwise we would've gotten up to leave) and advise Rich that our budget allows a new vehicle as we have just sold our previous luxury vehicle. He briefly snapped out of it and decided to take us out back to see their inventory, as we have not test drove an Explorer yet, we stuck around. Note: At this time he still has not asked us our names or even tried to get to know us. It wasn't until he asked for my husband's license to test drive that he even knew his name. Once we decided on which option we liked, we went back and Rich looked up what other color options were available. When I asked questions about what the difference was in the options besides pricing, he printed out 2 sheets and told us to look at them ourselves, did not point out where to look, or what the reason for the pricing difference was. At this point we were beyond fed up. I've never felt so degraded by anyone until that day. Save your dignity and go elsewhere. More

Good service David got me in and out had explained outcome of service was very friendly and professional recommended service that would be needed on next time I'm David got me in and out had explained outcome of service was very friendly and professional recommended service that would be needed on next time I'm in More

Warranty on F 150 Jason was great to work with and he keep me updated through out the process of getting my truck repaired. Jason was very very helpful. Jason was great to work with and he keep me updated through out the process of getting my truck repaired. Jason was very very helpful. More

Great knowledge and communication Wes knew a lot about the features of the vehicle we were interested in and did a thorough job in showing them off. He followed through on everything Wes knew a lot about the features of the vehicle we were interested in and did a thorough job in showing them off. He followed through on everything we needed to have done to purchase on relatively short notice around a holiday weekend and stayed in touch and on top of the sale progress. Very pleasant to work with! More

Service Jason was absolutely wonderful in making sure I understand every aspect including mechanical and financial for this visit. It is good to know he has a Jason was absolutely wonderful in making sure I understand every aspect including mechanical and financial for this visit. It is good to know he has a strong force working in the service area who know what they are doing. More

Service A little expensive for a oil change. The "works" that a Ford dealer sells for $39.00 ends up costing $44.00 after fees and taxes..... A little pricey A little expensive for a oil change. The "works" that a Ford dealer sells for $39.00 ends up costing $44.00 after fees and taxes..... A little pricey More

Great Service I've brought many vehicles to this location in East Hartford. They are very helpful and they even washed my car! Highly recommended. Waiting room is n I've brought many vehicles to this location in East Hartford. They are very helpful and they even washed my car! Highly recommended. Waiting room is nice and big with tv's and complimentary wifi and coffee/water. More

Replaced a Rear View Mirror - Passenger Door The service was very good and done very efficiently. My only xxxx-up was that when you call the service number and leave a message the respond is ver The service was very good and done very efficiently. My only xxxx-up was that when you call the service number and leave a message the respond is very slow. Since I knew that I decided to go personally and I was helped with no delay. Thank you. Juan Luis More

The Works service As always it is quick and good service. Free WiFi, Coffee, comfortable waiting area. No issues. Free wash when your car is returned. I have always As always it is quick and good service. Free WiFi, Coffee, comfortable waiting area. No issues. Free wash when your car is returned. I have always had my Fusion serviced here. More

A happy and satisfied customer! Last week I had another rather usual experience with Hoffman Service. My wife's RX350 had received several dings over the winter. The technicians fixe Last week I had another rather usual experience with Hoffman Service. My wife's RX350 had received several dings over the winter. The technicians fixed the dings as well as tuned her car up to run great. My wife and the grand kids are precious. That is why I picked the RX350 knowing they are a safe as they can be even in the most adverse weather conditions. Thank you Hoffman and Lexus for peace of mind. More