Hoffman Ford Lincoln

Another great experience Refreshing to find a Ford dealership that cares about customer service. Making an appt is easy, ton of open times to pick from, greeted by a friendly Refreshing to find a Ford dealership that cares about customer service. Making an appt is easy, ton of open times to pick from, greeted by a friendly staff and the work is done quickly. Plus, they wash my car. Thank you Hoffman Ford for your focus on the Customer. More

Very accommodating. I was in the market for a larger truck. Love the Ford F150 I had but it was not quite large enough to pull a camper we bought last year. Saw the ad on I was in the market for a larger truck. Love the Ford F150 I had but it was not quite large enough to pull a camper we bought last year. Saw the ad on-line about a used F350 that Hoffman had taken in trade. We took it for a test drive and were very pleased with the power, looks and options that came with the truck. Worked with Sam Pines, Billy Genereux, Fran Marinaro and Richard Gonzales and they took very good care of me. Great experience. More

Satisfied Customer! The service I received at Hoffman Ford was both professional,timely and economical. The service representative was very knowledgeable and courteous. I The service I received at Hoffman Ford was both professional,timely and economical. The service representative was very knowledgeable and courteous. I would certainly recommend Hoffman Ford service to any of my friends. More

Brian, displayed excellent customer service. My Service Tech. Brian was outstanding, as well as Shawn the Driver and the nice gentleman Jose. I will bring my car to this Service Center to be mai My Service Tech. Brian was outstanding, as well as Shawn the Driver and the nice gentleman Jose. I will bring my car to this Service Center to be maintained in the future. Thanks for good service and for cleaning my car. More

Airbag recall Excellent staff and experience Facilities very clean and stocked Very well run My appointment went well and I felt I was not even there long Excellent staff and experience Facilities very clean and stocked Very well run My appointment went well and I felt I was not even there long More

Excellent customer service!! Everyone I came into contact with was friendly and helpful. The waiting area was clean and stocked with refreshments. My service person was Karen Sp Everyone I came into contact with was friendly and helpful. The waiting area was clean and stocked with refreshments. My service person was Karen Spatafora, she was smart, nice and very sympathetic to my time constraints. Karen quoted me a price and time for my service beforehand. I also had another issue with my vehicle that they took care of without a problem or charge. My service went over the time she quoted me but she was very apologetic and offered me a discount on my next service. She later emailed me to apologize again for the delay. That is what I call customer service!! Connie Castiglione More

Replace passenger air bag the service person contact was excellent - the estimated time for the repair was perfect - and they also cleaned my vehicle upon return Overall exper the service person contact was excellent - the estimated time for the repair was perfect - and they also cleaned my vehicle upon return Overall experience was great More

great experience rich gonzales was an excellent sales person. he spent so much time with us helping us pick the right car making sure I could handle it with ease. rich gonzales was an excellent sales person. he spent so much time with us helping us pick the right car making sure I could handle it with ease. More

The made extra effort to fulfill my needs. The delivered the car for a test drive and after the sale. It was a good experience to fulfill my needs. The delivered the car for a test drive and after the sale. It was a good experience More

Customer Service Dropped my vehicle off for an oil change and tires rotated. It would be nice when we meet with your customer service reps before sending anyone to th Dropped my vehicle off for an oil change and tires rotated. It would be nice when we meet with your customer service reps before sending anyone to the waiting room to give an approximate wait time. There are points and times when service is 20 minutes; and services is an hour or more. Giving your customers that information would be handy to the customer. Waiting longer than an hour for an oil change and tires rotated was a little much. When I got up to use the ladies room, I noticed my vehicle was parked awaiting me to get in it. There should be more communications between your service rep's and the customers waiting. Adding this to your service would give your customer service team a higher rating than "Good" Vicki Arnum More