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Hoffman Ford Lincoln
East Hartford, CT
614 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 614 reviews
February 21, 2017
check engine light The check engine light came on in my 2016 Explorer sport with less than 25K. I got an appointment to drop it off that night and Hoffman made arrangeme The check engine light came on in my 2016 Explorer sport with less than 25K. I got an appointment to drop it off that night and Hoffman made arrangements for me to have a rental (their dime) that was nice. The next day I got the news that a mouse nest was found in the air filter as well as around a sensor, that was the possible reason for the "code." Ok, I do live in a rural area. I went to the shop at lunch and looked for myself, yup there was a mouse nest and various nuts and mouse leavings. Karen explained that in order to physically look at the sensor for signs of damage or component failure the top of the [engine] needed to come off and there were single use gaskets, O rings and parts that would need to be ordered. The overall job would take a couple of days. So with the pending snow storm they would, clean things out, replace the air filter and clear the codes so that I could take my own car home through the snow storm. I was to return at a later date "when the check engine light came back on." That evening when I picked up my car, which was out in the lot, I popped the hood to have a look, you can imagine my surprise and anger when I saw that the mouse nest was STILL SURROUNDING THE SENSOR!!! I went back inside and told Karen what I had found and she immediately went to bring the car back inside to have it cleaned out. Excuses were made and she came back saying it was too late to do anything they were closing in a few minutes. I had to drive home and vacuum the nest out myself. I am still baffled at what type of a mechanic would put a car back together with a mouse nest intact?! P.S. at least the air filter was cleaned and replaced, small consolation huh? I intentionally did not wish to check the yes/no button for whether I would recommend this service center because unfortunately it is the only service center around but this site would not let me leave it unchecked. More
by baffled customer
Verified CustomerEmployees Worked With
wish I knew?, Karen Spatafora
February 20, 2017
Audi service Just had my 65K service done at Hoffman. They are terrific! Olivia greeted me and was really interested in my concerns. I received a full explanation Just had my 65K service done at Hoffman. They are terrific! Olivia greeted me and was really interested in my concerns. I received a full explanation of the work, both before they worked on the car, and after, when I picked it up. Great experience getting the loaner too! More
by JBENDER2
Employees Worked With
Olivia Roy
February 13, 2017
recall on my fusion ford Excellent service. Very Professional and extremely helpful. Updated me on numerous occasions on the status of my service call. My service call was com Excellent service. Very Professional and extremely helpful. Updated me on numerous occasions on the status of my service call. My service call was completed in a timely fashion. More
by LYNNEM0
Employees Worked With
Jason Peltz
February 13, 2017
worst dealership i have ever dealt with ! can't believe their motto tried to resolve our problems without success! only want to sell their add on products dealership i have ever dealt with ! can't believe their motto tried to resolve our problems without success! only want to sell their add on products! More
by crobcat
Employees Worked With
Fran Marinaro , Billy Genereux, Wes LaValley
February 11, 2017
Great people who work there! My headlight had cracked after 11,000 miles and Jason Peltz made sure that this was covered by my warranty and that I wouldn't have to pay a dime... w My headlight had cracked after 11,000 miles and Jason Peltz made sure that this was covered by my warranty and that I wouldn't have to pay a dime... which I didn't! Jay is incredibly knowledgeable and LOVES the ford product, especially mustangs. Because of Jay, I went back to ask for his help and purchased some winter tires for my car. Everything was so easy! Even though he was not there on the day I dropped my car off, he put Karen Spatafora in charge and she was great as well! I will be going here for all car services. More
by RYANWISE11
Employees Worked With
Karen Spatafora, Jason Peltz
February 09, 2017
50000 mi service Great service at a great rate. Service Advisor Karen handled everything making this visit very satisfying. The great thing with this dealership is th Great service at a great rate. Service Advisor Karen handled everything making this visit very satisfying. The great thing with this dealership is they also perform emission testing which was also done during this visit. More
by MOPAR8449
Employees Worked With
Karen Spatafora
February 08, 2017
How can you improve Excellence Brought my car in for service per my appointment, pulled up door opened, greeted, got paperwork done, went to waiting room, waited 35 min or so. Got m Brought my car in for service per my appointment, pulled up door opened, greeted, got paperwork done, went to waiting room, waited 35 min or so. Got my car back washed ( it was raining). Paid the bill and was out of there. Excellent experience More
by LimoLarry
Employees Worked With
Andrew remembered me from previous service, was pleased with that., Karen Spatafora
February 05, 2017
Charley Hartley's a real gentleman Charley Hartley is such a gentlemen. He assisted my grandson and I in selecting a new F350. The experience was excellent right from the beginning. Charley Hartley is such a gentlemen. He assisted my grandson and I in selecting a new F350. The experience was excellent right from the beginning. I highly recommend that you ask for Charley by name when you are in the market for a new vehicle. More
by jjw
Employees Worked With
Charlie Hartley
February 05, 2017
Amazing! Buying a car can be a hassle but Reggie made it very easy and amazing! My time was used efficiently and he wasn't over bearing with making a decision. Buying a car can be a hassle but Reggie made it very easy and amazing! My time was used efficiently and he wasn't over bearing with making a decision. When I have to get another car I will definitely be going back to Reggie the next time. More
by Bobzuki55
Employees Worked With
Reggie Plante
February 02, 2017
Positive experience! Nice to have. Personal contact in Karen Spatafora she is knowledgeable and nice to deal with! Makes a difference in where you have service completed Nice to have. Personal contact in Karen Spatafora she is knowledgeable and nice to deal with! Makes a difference in where you have service completed on your vehicle! The coupons n Make you competitive in price, thanks! More
by CANER5
Employees Worked With
Karen Spatafora
