
Hoffman Ford Lincoln
East Hartford, CT
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10,000 Mile Check Up Brought my 2015 Mustang in for the 10,000 check up this past Saturday. i was greeted immediately, and taken care of by Brian Barbour. The routine serv Brought my 2015 Mustang in for the 10,000 check up this past Saturday. i was greeted immediately, and taken care of by Brian Barbour. The routine service was done in a timely manner they just could not test drive the car for a vibration in the driveshaft as it was "too windy". It can wait until the next visit. More
Dealt with honest people I brought my MKX in because I received a letter in the mail about a possible problem with a message coming up related to tire pressure. I had not seen I brought my MKX in because I received a letter in the mail about a possible problem with a message coming up related to tire pressure. I had not seen the message but decided to be proactive. I spoke with Jeff in service and then made an appt to take care of this. He also reminded me that my coverage included oil changes and tire rotations before I reached 25,000 miles. I was directed to Karen when I arrived. She was very pleasant and explained what I should expect and how long the service appt should take. She was spot on. It was nice to have the car washed before I left. I drove off in my beautiful 2016 silver MKX feeling safe, happy and satisfied. More
Smooth sailing. Had to get 4 tires replaced (ouch). My service advisor was terrific! He found the tires we wanted and got us in the following day to put them on my Fo Had to get 4 tires replaced (ouch). My service advisor was terrific! He found the tires we wanted and got us in the following day to put them on my Ford. He also made sure i was able to get a shuttle to work and back. No waiting!!! Highly recommend! I have worked in service (auto) before and I believe my service advisor, Jason Peltz, is the best in the business! More
quick, convenient service I booked the service online and was greeted promptly when I arrived. The waiting area was clean with free beverages of your choice. Service was per I booked the service online and was greeted promptly when I arrived. The waiting area was clean with free beverages of your choice. Service was performance quickly. They even washed and vacuumed the truck! More
Mike Warner and Billy Genereux were terrific to work with. I'm a first time buyer @ Hoffman Lincoln. Mike Warner and Billy Genereux were very helpful getting me into my new 2016 MKZ hybrid. Great dealership. W I'm a first time buyer @ Hoffman Lincoln. Mike Warner and Billy Genereux were very helpful getting me into my new 2016 MKZ hybrid. Great dealership. We'll for sure be back for our next vehicle. thanks to all. More
Transmission Failure The transmission of our 2013 Lincoln MKX failed with only 34k miles. The car was at Hoffman for three weeks for this repair. I was not given truthful The transmission of our 2013 Lincoln MKX failed with only 34k miles. The car was at Hoffman for three weeks for this repair. I was not given truthful updates in the status of this in-warranty service. Ultimately a new transmission was installed but it took too long for this to happen. More
F-250 Platinum - Exceptional Sales and Delivery Experience Our family has purchased several vehicles from the Hoffman Auto group over the years, and our purchase experiences have always been a comfortable and Our family has purchased several vehicles from the Hoffman Auto group over the years, and our purchase experiences have always been a comfortable and pleasant experience. The sales, customer support and service departments have always been professional and courteous. My recent purchase was for a special order Ford F-250 Platinum edition truck, and my sales associate was Michael Warner. Michael kept me well informed throughout the Ford production phase , with consistent progress information up until delivery. When I went to pick up my new truck, Michael provided an exceptional instructional overview on the vehicle technology and features, and I left Hoffman Auto feeling well informed and confident driving my new truck. More
Quick Service Hoffman did a great job on my breaks and rotors. They also diagnosed a problem with one of the wheel bearings and where that noise was coming from. My Hoffman did a great job on my breaks and rotors. They also diagnosed a problem with one of the wheel bearings and where that noise was coming from. My vehicle was in and out. They also cleaned up the car, I wasn't expecting to get a clean car back. Thanks Hoffman! More
The truth The service manager Jeff Dorman is a compulsive liar my car has 4000 miles on it brand new what in November Bennett Hoffman five times no help from Li The service manager Jeff Dorman is a compulsive liar my car has 4000 miles on it brand new what in November Bennett Hoffman five times no help from Lincoln big mistake will not buy Lincoln again More
Broken Door Panel The inside driver's door panel came out from the bottom of the window and Ford wouldn't cover it but Hoffman agreed to do it at a reduced price. Th The inside driver's door panel came out from the bottom of the window and Ford wouldn't cover it but Hoffman agreed to do it at a reduced price. The people at Hoffman are always polite and courteous and try to get you in and out as quickly as possible. More