Hoffman Audi of East Hartford

Locked out of 2015 Audi Q3 I lost one of the two keys last September, the car is garaged and we leave the key in the cup holder at night. Went to get the car Saturday morning a I lost one of the two keys last September, the car is garaged and we leave the key in the cup holder at night. Went to get the car Saturday morning and the car was locked. I still don't know how this could happen with the key inside the car? I called East Hartford Audi Service and they directed me to Audi Roadside Assistance. Someone directed by Audi Roadside Assistance came to my house in about 35 minutes time and got the car open. I Subsequently replaced the lost key and had it programed by Audi East Hartford . The explanation for the lock out by Audi service was that the battery in the fob might have been low so they replaced it. They said these keys do a lot more than ones' in the past. My fob battery was about 14 months old. My suggestion is to replace the fob batteries once a year, or as Audi service suggested, at every oil change. They will change out the batteries if you want them to! More

Comprehensive and friendly service The service was comprehensive, fast, complete and friendly. They provided good communication both by phone and text. Ample rides available to and fr The service was comprehensive, fast, complete and friendly. They provided good communication both by phone and text. Ample rides available to and from my office. More

Wonderful and highly recommended I would like to comment on the outstanding customer service received by Brandon Chin, and the team at Hoffman Audi. Without a doubt, Brandon, has been I would like to comment on the outstanding customer service received by Brandon Chin, and the team at Hoffman Audi. Without a doubt, Brandon, has been the best sales person I have dealt with in many years. From my first call to him, he was professional and responded to me quickly regarding getting into a new vehicle. He worked well with me to discuss my needs and quickly followed through. Brandon has the integrity I am looking for in a sales person and it was worth my while. Everything he did was honest, straight forward and he delivered on my expectations, right through to the delivery of my shiny, new Audi vehicle. As well as providing availability and accessibility to ensure that I was happy with my new vehicle. I sincerely hope Hoffman Audi( and all of Hoffman) will work to hire employees like Brandon Chin to represent the excellence of Hoffman Audi. More

Great experience acquiring Audi A5 cabriolet Peter and GM James made the car buying experience straightforward, relaxed and very pleasant. Our trade ins were a little complicated, but they helped Peter and GM James made the car buying experience straightforward, relaxed and very pleasant. Our trade ins were a little complicated, but they helped us through it and gave us a very good deal. I will buy from them again. More

Never Disappointed! We stopped at the dealer to get a flat tire fixed. My husband was wondering around the show room and noticed the new beautiful Q7. He was approached b We stopped at the dealer to get a flat tire fixed. My husband was wondering around the show room and noticed the new beautiful Q7. He was approached by Adrian who answered all the questions and was happy to show us the car and take us for a drive. The color my husband wanted was not available and we were told it would take up to two weeks, but after three days we got a call that our car was ready for pick up. James, Jackie and Adrian made the process super smooth again. This is our 5th Audi we purchase and they never disappoint at Hoffman Audi! Thank you! More

Purchase of my new Audi Q7 Dylan was very attentive - spent time showing me how to use all the many features in the vehicle and was very pleasant to work with ! Overall a great Dylan was very attentive - spent time showing me how to use all the many features in the vehicle and was very pleasant to work with ! Overall a great car buying experience ! More

Excellent Top notch as always. My car was ready when they said it would be. they were very flexible with the loaner - both at drop off and pick-up. Pleasur Top notch as always. My car was ready when they said it would be. they were very flexible with the loaner - both at drop off and pick-up. Pleasure working these guys. Ken More