Hoffman Audi of East Hartford

great service in & out within 2 hours as my service executive indicated to me when I gave my Q7 for service. great experience & I personally like it to be on time. in & out within 2 hours as my service executive indicated to me when I gave my Q7 for service. great experience & I personally like it to be on time. They met & exceeded my expectations as always. More

Quick turn around and responses I really like automatic Text messaging. I was able to reply the test and ask any questions I had. I got the answers back within a minute. Also, my dr I really like automatic Text messaging. I was able to reply the test and ask any questions I had. I got the answers back within a minute. Also, my drop off for the service was so quick and easy. More

Excellent Service Appointment Jason, my service advisor was excellent when I came in to get my A3's oil changed. Jason at Audi of East Hartford was quick and efficient during my ap Jason, my service advisor was excellent when I came in to get my A3's oil changed. Jason at Audi of East Hartford was quick and efficient during my appointment and was able to answer any question I had. He also followed up with me via text message on the status of my vehicle and how the service went. I'd recommend him as a service advisor since he was very thorough with my vehicle. I'm definitely keeping him as my service advisor. Not to mention the car loaner process was easy, smooth and didn't take a lot of time out of my day. Nice job and thanks again Jason! More

Overall Service As always staff was friendly, caring, and pleasant from my arrival at the facility to when I picked up my vehicle. I did not have a scheduled appointm As always staff was friendly, caring, and pleasant from my arrival at the facility to when I picked up my vehicle. I did not have a scheduled appointment for my last visit, but was able to have same day service for a problem that occurred. More

Service Got service done under warranty not much to say about the experience or quality of work or price. But price for changing brake pads seems a bit over t Got service done under warranty not much to say about the experience or quality of work or price. But price for changing brake pads seems a bit over the normal price. More

new car sales very good staff, Mark Natter was great new car purchase Mark dropped off the car and was very helpful was very quick to reply on emails very good staff, Mark Natter was great new car purchase Mark dropped off the car and was very helpful was very quick to reply on emails More

Very friendly and knowledgable environment. I have given this rating of 5 stars to the Hoffman Audi of East Hartford because their service was super efficient. They made sure I was completely co I have given this rating of 5 stars to the Hoffman Audi of East Hartford because their service was super efficient. They made sure I was completely comfortable with my decision making as well as leaving no detail about my car behind. Unlike other dealers, there was no actual pressure of persuasion techniques by any sales person. It felt as if I was buying a car from a friend. They are completely honest and make sure you will leave their dealership with a bright smile. I hope others give themselves a chance to experience what I have experienced. More

Impressive Service Experience This was my our first service and included windshield replacement as well as the initial 5000 mile service for our new Audi Q5 - since the glass insta This was my our first service and included windshield replacement as well as the initial 5000 mile service for our new Audi Q5 - since the glass install was performed by an outside company , we relied on Jason McGinnis to coordinate the steps involved including loaner vehicle , Jason was excellent - I had a few questions regarding the windshield glass and Steve Gough shared his knowledge . On the day of the appointment Athena Lindquist greeted me and spent some time making sure that the work order was complete and that the outside vendor was on board for that day ; she additionally provided a contact number that I could use to inquire about the work status during the day - Athena was very professional and provided excellent customer service . Tony Hicks was very efficient and accommodating regards the loaner vehicle and at the end of the day he drove our vehicle to the front of the building for departure , again demonstrating excellent customer service . Katrina Nelson was very pleasant and professional processing our payment for the service and asked if I removed personal things from the loaner vehicle - excellent customer service . In summary five members of the Hoffman Audi staff were involved with our service experience and we think they all demonstrated excellent customer service . Don & Nancy Canton, CT More

Excellent Customer Service From scheduling to follow through, the service is top notch and hands above other dealers in the area. I can't say enough about the employees that wo From scheduling to follow through, the service is top notch and hands above other dealers in the area. I can't say enough about the employees that work here. Great Job Hoffman East Hartford More

Mr. Sayegh was professional and efficient Dani Sayegh went out of his way to be helpful. Hoffman Audi is lucky to have him. He is the reason I will bring my future business to Hoffman. Dani Sayegh went out of his way to be helpful. Hoffman Audi is lucky to have him. He is the reason I will bring my future business to Hoffman. More