Hoffman Audi of East Hartford

Customer for years I have been a Hoffman Audi client since about 2005 and Rob has been my service rep for nearly ten years. That said, I keep going back because I know h I have been a Hoffman Audi client since about 2005 and Rob has been my service rep for nearly ten years. That said, I keep going back because I know he and Audi Service will always take good care of me! More

Jason is excellent Jason was through and detailed. Best dealer I've only dealt with and would recommend!!jason was extremely professional and knowledgable. Car was clean Jason was through and detailed. Best dealer I've only dealt with and would recommend!!jason was extremely professional and knowledgable. Car was clean and fixed to Audi standard. More

customer care Had my car serviced today. Was met by Rob the second I drove in and stepped out of the car. I have been going to him for many years for service. Ro Had my car serviced today. Was met by Rob the second I drove in and stepped out of the car. I have been going to him for many years for service. Rob is a true gentleman and makes you feel welcome. He's very thorough in his work. I always leave satisfied. Tom More

45000 mile service Appt was set up through Danny Sayag. He did a perfect job. When I arrived my paperwork for the car I was dropping off and the loaner I was picking up Appt was set up through Danny Sayag. He did a perfect job. When I arrived my paperwork for the car I was dropping off and the loaner I was picking up were both fully prepared. More

Mount front end License Plate Bracket A-6 Overall, service staff was very friendly and helpful. However there was a mix up or miscommunication between Hoffman of New London and Hoffman East H Overall, service staff was very friendly and helpful. However there was a mix up or miscommunication between Hoffman of New London and Hoffman East Hartford dealership of where the bracket was located to install on my car. I purchased car from New London dealership and front license plate bracket was missing from car. There fore New London dealership ordered the bracket and was to ship to East Hartford dealership to install since I live and work closer to the East Hartford dealership. East Hartford called me and set up the apt. However, when I got there and waiting for an hour, they realized the bracket was still sitting in New London office and wasn't available for them to install. Therefore had to leave and reschedule another day until the bracket was sent from the New London Dealership to the East Hartford Dealership. 2 days later, I had to return and they installed the bracket. As I said, it was just an unfortunate thing but not intended on anyone part that I had to waste a trip over when I was called to come in to get the bracket installed. So in all my other service needs, I've usually and have always rated my service as "excellent". Thank you More

Customary Excellent Service Because this was the third time bringing my car in for oil issues, I was not charged for the installation of a new, factory supplied breather valve. Because this was the third time bringing my car in for oil issues, I was not charged for the installation of a new, factory supplied breather valve. To be sure, the service was polite, effective and on the whole, professional. We are long time Hoffman Audi customers. More

The Best Service ever The experience to have my AUDI serviced at Hoffman East Hartford is like have a dream, because it is so good that is unbelievable. People is totally c The experience to have my AUDI serviced at Hoffman East Hartford is like have a dream, because it is so good that is unbelievable. People is totally courteous and knowledgeable in all matters, they are second to none for sure, but also I admire the management, because assemble a team like that and make it work flawless, means the one is leading knows what their doing. Loaner Car is always available. the car is returned always in the promised time or before, and maintenance and repairs are really done in a perfect way.. This fact and the reality than is hard to have a car better than the A7, make me take a new one and keep going with the Hoffman AUDI team More

Very Disappointed in the level of Customer Service Unfortunately I do not have the level of satisfaction that I am seeing from some of the reviewers here regarding their Hoffman Audi experience. I pur Unfortunately I do not have the level of satisfaction that I am seeing from some of the reviewers here regarding their Hoffman Audi experience. I purchased an A4 from a family member, which was purchased new from Hoffman. The first 30k miles were great, however, since then I have replaced a high pressure fuel pump, an O2 sensor and now my turbo needs to be replaced, all of which are out of warrantee and out of pocket expenses. The turbo replacement is a recent issue, I brought the car to Hoffman about 2 months ago with questions regarding the engine, Hoffman noted on my paperwork that the turbo was making loud noises, however, they could not diagnose the issue. 2 months later my Turbo goes and it is out of warrantee. This is certainly not the level of quality I would expect from Hoffman. I have taken it upon myself to contact Corporate Audi and Corporate mentioned that Hoffman has not been returning their calls regarding potentially compensated repairs to my vehicle. To top it off, when I brought the vehicle to a well respected local German car mechanic to take a look and replace the 02 sensor, he said there was physical damage and the sensor was fastened with a zip tie. Hoffman is the only other mechanic that has ever worked on the car. Hopefully Corporate Audi can do something to help with the replacement of the Turbo as that is a significant expense which has been out of warrantee for 2k miles. I wish I had a better story to provide, I love Audi's and I will be purchasing another despite the issues I am facing at the time. However, I think I will go to a different dealer and hope for an improved level of customer service. More

AC Wiring Malfunction Jason was terrific. Handled a difficult situation very professionally and took the extra steps to contact Audi and rectify the problem for me. Very Jason was terrific. Handled a difficult situation very professionally and took the extra steps to contact Audi and rectify the problem for me. Very pleased. More

Great experience Had a couple of cosmetic issues in the interior which were all fixed and covered on warranty and then had an issue with the oil light going on but Ale Had a couple of cosmetic issues in the interior which were all fixed and covered on warranty and then had an issue with the oil light going on but Alex helped address the issue and fix it, in which there have not been any further issues since. Alex was a great help and was willing to do whatever it took to make sure all the issues were taken care of. More