Hoffman Audi of East Hartford

Excellent sales experience. Brandon Chin did an excellent sales job by focusing on my priorities and concerns, sharing his curiosity and delight in the vehicles he is selling, an Brandon Chin did an excellent sales job by focusing on my priorities and concerns, sharing his curiosity and delight in the vehicles he is selling, and being very generous with his time and knowledge. More

Excellent Experience We worked with Brandon Chin and he was excellent. Very friendly, outgoing and knowledgable. I honestly don't know much about cars, just what looks goo We worked with Brandon Chin and he was excellent. Very friendly, outgoing and knowledgable. I honestly don't know much about cars, just what looks good, but Brandon made sure I understood more about the Q7, not just appearance. He was on it every step of the way and even stayed late a couple of evenings for us which was very kind. I would recommend Brandon at Hoffman Audi to anyone. More

Worst experience ever I bought 2 cars from Audi E. Hartford. Both were a terrible experience. The first Audi Convertible purchase had a contract quoted and signed by the sa I bought 2 cars from Audi E. Hartford. Both were a terrible experience. The first Audi Convertible purchase had a contract quoted and signed by the salesperson and me. When we went to pick it up, we waited 2 hours past our appointment time for the salesman. Then he added $2000 to the price for items he "forgot". Another 2 hours to speak with the manager to negotiate a $1000 split. Terrible, STRESSFUL experience. I would have never bought another car here until I met Dani Sayegh. He is a superb, honest and knowledgeable salesman. He sold me an A7 which I love. Dani couldn't be there when I picked up the car so Adrian Hester showed me the car. Adrian is passionate, sincere, and knows every car. I was talked into and paid $900 add on for tire, etc insurance. I called back when I got home and canceled it. The finance manager said no problem. Well, it's been a big problem. Almost a year later and at least ten follow up calls, there is still no refund. I am told every time I call that it takes 6 weeks. Customer service is appalling More

Mercedes Service Far Superior to Hoffman Audi I had my Audi convertible serviced and it was a terrible experience. The girl who scheduled the appointment was very condescending because I live outs I had my Audi convertible serviced and it was a terrible experience. The girl who scheduled the appointment was very condescending because I live outside the service area. I live 11 miles away. Apparently, that is too far for pick up service. Infinity and Mercedes never had a problem. The service manager gave me completely wrong information on how to adjust the trunk panel. If he didn't know the answer, he should have asked the mechanic or sales, not make up a fictional release button. I traded in a Mercedes convertible for an Audi convertible. Audi is a much better car but Mercedes service is truly exceptional, Hoffman Audi has a lot to learn if they want to service luxury cars. Brian still has not refunded the money owed to me for almost a year. I have been very patient, but not anymore. More

Annual Service Scheduled annual service appointment.. Service was well done and timely. Also needed to fix right passenger window, (wouldn't go up or down). During Scheduled annual service appointment.. Service was well done and timely. Also needed to fix right passenger window, (wouldn't go up or down). During this fix the door speaker cover was cracked. Part was not available so needed to bring car back the following week to have it fixed. It was a pain. Cracked speaker cover was fixed the following visit. More

Hoffman Audit - 1st Service Experience I was very pleased with the level of service and client-focused approach I experienced at Hoffman Audit. While this is my first Audi (Q7) and I actua I was very pleased with the level of service and client-focused approach I experienced at Hoffman Audit. While this is my first Audi (Q7) and I actually did not buy the vehicle at the Hoffman East Hartford location, Olivia Roy was very friendly, professional, and made me feel like a "long-time" customer. The communication was very clear in terms of what would be done and when the vehicle would be ready, which was much appreciated given my busy schedule. I would highly recommend Olivia and Hoffman Audi to anyone I know either owning an Audit or thinking of buying one. More

Always a great experience. I worked with Jason McGinnis and everything was perfect. I just had an oil change and had them check the air pressure in my tires. But they even was I worked with Jason McGinnis and everything was perfect. I just had an oil change and had them check the air pressure in my tires. But they even washed my car. It's my second A-4 from Hoffman Audi and I'd buy another in a minute. More

They listen and are very focused on serving your needs I was having an unusal problem with my son"s 2004 A6 Audi Quattro which I have been barrowing for a while. The cooling system was losing coolant, not I was having an unusal problem with my son"s 2004 A6 Audi Quattro which I have been barrowing for a while. The cooling system was losing coolant, not while the car was being driven, but, instead while it was parked in the driveway. My and the tech's first thought the thermostat was the problem - a costly fix. In disussing the matter with Olivia and Rob of the service department, that didn't sound right since the car wasn't overheating while being driven. Instead the requested that I leave the car overnight while they pressure tested the cooling system. The following day the coolant level was the same as the night before. With that information in hand they suggested that a coolant sealer be added and that I drive the car for several days. The sealer which was much less costly seems to be the solution.. I am retired and the cost savings and good service is very much appreciated. Marshall Taylor More

very accomodating and professional sales Mgr. And Sales person very transparent and low key but persists t in finding the right car for me. They were very fair and accommodating in disp sales Mgr. And Sales person very transparent and low key but persists t in finding the right car for me. They were very fair and accommodating in disposing of my leased car that had expired. More